Go Trip View

Trip to South Africa 20th April 2017:

These guys couldn't do a single thing correctly. They are clueless and unprofessional. Avoid!

Visa:

I sent my documents to the supposed address on time and nobody received it. I got it back. They didn't bother to track where my courier was. Once I got back, I sent them the documents once again. They informed I got the Visa and they've shipped my passport and I'm supposed to get it next day. I waited 3 days, no status update. This was 3 days before our trip. I called them, they didn't respond. Repeatedly called them and finally asked for the tracking number, their CEO, Ashwin gave an outdated and some else's tracking number and bunch lies covering up for their incompetent work. After questioning further, realised the visa had come back to their office (again!). No courtesy or professionalism to update. We finally got the visa just a day before our trip. So much of stress/pain we encountered we were worried whether they have done any job organising in South Africa

South Africa:
Hotels/Tour Guide was booked and that's about it. There was a lot of confusion and chaos throughout the trip, we would have been better off planning our own trip. It costed us more because of some poor decision making on their part.

The reason why we survived the trip was because the touring part of the city was handed over to the local guides over there who did a good job. We could've totally avoided this so called "company".

They have refused to provide the bill for our package and failed to return some my documents after months after the trip. They are yet to let us know about the status of some of the refunds which we are supposed to get.

Painstakingly horrible company and horrible mismanagement.
Lies, Deceit, incompetent and complete lack of professionalism. Avoid at any cost.

Thank you Mr Aashwin for the perfect holiday destination that you suggested to us.
We wanted to go for Australia but the kind of itineraires shown and activities included drove us to New Zealand.
We were given activites which included Bunjee, Sky dive, Helicopter ride, Sea Plane ride, Scuba, SHotoverjet, Gondola, Luge, Monster car drive, Zorbing, Karting and what not.
You ask this guy anything in New Zealand and he would let you know all.
We were given a number of complimentary upgrades from hotels to cars. Though the car at CHristchurch was a bit old but having a convertible BMW was just amazing as my wife loved the feeling of a convertible BMW and gave us a feel of Kaho Na Payr hai as promised.
The Mercedes given to us in Auckland was old too but later we figured out all the super cars are outed in New Zealand and he did inform us of the same so no issues out there.
Overall i am very happy with FLy Goldfinch and Aashwin for the wonderful trip organised

Sorry to say but it was the most 'terribly' planned holiday I have ever even heard off...

1. We spoke of all 5* hotels... We were put into lodges at Christchurch and Wanaka... Not service apartments...
He did not give what had been promised for.

2. We were promised of Audi TT at greymouth. I was charged but didn't get the car... got an RAV 4 instead

3. At two places, Wanaka and Franz Josef Fly Golfinch claimed to have made the bookings for January, 2016 instead of 2015, This all just night before we were supposed to check into Franz Josef. Then he made random bookings about 130 KM for our assigned destination. This booking was at Kapitea lodge, in the middle of nowhere. There is no approach road to this B & B. this lodge was not listed on the GPS and we spent about an hour around 20 KM radius just looking for this place. Finally after complaining a lot he moved us back to Franz Josef at a reasonable property (not what had been promised)

At Wanaka again he put us into a B&B instead of a 5* hotel what had been spoken off.

3. He promiesed mentioned complimentary bungy nd gondola at Queenstown.. Gave none

4. Pre booked scuba at bora bora, we did not get any.. We had to pay for everything...

5. Bora bora -
Before leaving India he told us that he has upgraded us to St Regis over water villa with plunge pool, although we had booked for intercontinental- thalasso end of the pantoon over water diamond Vila...
Forget Regis, they put us into moana which is a 4* property does not have an operating kitchen at the moment... When I paid & discussed clearly why cheat us...

7. They had given me vouchers for sky city grand voucher at Auckland but cancelled the same without informing. On last day I just felt like calling hotel to find that booking is cancelled and spent the entire night of my honeymoon talking to his office person trying to sort the booking...
After all this again you put us into a 4* at Auckland which is not what was committed for... He put us into Sky City instead of Sky CIty Grand. Evident case of trying to fool the client

8. Flights
We had booked economy on Malaysian Airlines and had been told by Mr Aashwin that we had been upgraded to business. All excited we reached the airport to find the none of this had been done. He said that all seats were booked and he couldnt upgrade. It was a blatant lie. Business class seats were empty

Food & seat
We had asked to pre book our seats. Requested for front row as I am 6feet tall. He just made the seating confirmation for my seat and not for my Wife. Had to sit in the middle row in between others.

We are pure vegetarians and had asked to pre book our meals. None was made. We were not served our Asian Veg food on the KL-Auckland sector which is a 10 hour flight.

This travel agency is a fraud.

Made a mistake trusting tripcrafters review. Reputed website like Tripcrafters must not recommend such bogus agencies.

Thanks
Amit Chopra