Terms of Service - Travel Consumers
TripCrafters Terms and Conditions
IMPORTANT! PLEASE READ CAREFULLY. The following terms and conditions ("Terms") apply to the use of TripCrafters.com ("Website") including the Trip Request services offered on the Website (the "Services"). By accessing and using this Website, you agree to each of the terms and conditions ("Terms") set forth herein. If you do not agree to these Terms, please do not use the Website or Services.
The terms "you" and "user" as used herein refer to all individuals and/or entities accessing the Website or using the Services for any reason.
Trip Request Service
If you submit your contact information and trip details through the Website (a "Trip Request"), TripCrafters will pass your Trip Request to up to three Travel Agents (as defined below); except that if one of the Travel Agents is unable to service your itinerary, TripCrafters may submit your Trip Request to additional Travel Agents until such time as you have been connected with three Travel Agents that may service your Trip Request.
By submitting your Trip Request, you authorize TripCrafters to pass your Trip Request to Travel Agents and you are expressly inviting Travel Agents to contact you by telephone or email according to the preferences submitted by you at the numbers and email addresses you have provided in the Trip Request. You hereby consent to any such calls even if your phone number is on any Do Not Call list. By submitting a Trip Request, you furthermore authorize TripCrafters to follow up with you with respect to a Trip Request submitted by you and to contact you regarding any future TripCrafters promotions or services.
There is no charge to you for submitting a Trip Request. TripCrafters is paid a fee by participating Travel Agents for passing on your Trip Request and by submitting a Trip Request you hereby agree to this.
For the purposes of these terms, a "Travel Agent" is any person or entity who acts as an agent or a supplier of, sells or offers for sale any travel, transportation or vacation related services or arrangements.
What TripCrafters Does Not Do
TRIPCRAFTERS IS NOT A TRAVEL AGENT. TripCrafters does not endorse or recommend the products or services of any particular Travel Agent. Your interactions with Travel Agents or persons or entities arising out of any dealings from a Travel Agent, this Website or Services ("Other Parties"), including engagement of services, payment and delivery of services, or any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Travel Agents or Other Parties. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any Travel Agent or Other Party.
TripCrafters does not pre-screen Travel Agents. The Trip Request service relies on statements made by Travel Agents and user feedback and reviews to determine which Travel Agents to include in its database.
No Unlawful or Prohibited Use
As a condition of your use of the Website and Services, you agree that you will not use the Website or Services for any purpose that is unlawful or that is prohibited by these Terms. You may not use the Website or Services in any manner that could damage, disable, overburden, or impair the Website or Services (or the network(s) connected to the Website or Services) or interfere with any other party's use and enjoyment of the Website or Services. You may not attempt to gain unauthorized access to the Website or Services, other accounts, computer systems or networks connected to the Website or Services through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website or Services.
Limitations on Service
TripCrafters has the right to take any of the following actions in its sole discretion at any time and for any reason without giving you any prior notice:
- Restrict, suspend, or terminate your access to all or any part of the Website or Services
- Change, suspend, or discontinue all or any part of the Website or Services
- Refuse, move, or remove any material that you submit to the Website or Services for any reason
- Refuse, move, or remove any content that is available on the Website or Services
- Deactivate or delete your account(s) and all related information and files in your account
- Establish general practices and limits concerning use of the Website or Services.
You agree that TripCrafters will not be liable to you or any third party for taking any of these actions.
If you register with TripCrafters, TripCrafters will allow you to have an individual password selected by you, which will allow TripCrafters to establish a user account and process your trip request(s). You are responsible for keeping your password confidential and you are fully responsible for all activities that occur with the use of your password or account. You agree that you will not share your password with anyone else and if you discover any unauthorized use you will immediately inform TripCrafters of such use.
From time to time you may post or otherwise make available certain postings including Travel Agent feedback, reviews, ratings and testimonials (collectively, the "User Postings") on the Website or in response to TripCrafters generated emails. You understand that the posting or otherwise making available of such User Postings is the sole responsibility of the person or entity from whom such User Posting originated.
You agree that you are entirely responsible for each individual item of User Posting that you post or otherwise make available via the Website and you shall not post or otherwise make available postings that are (i) unlawful, harmful, deceptive, threatening, abusive, harassing, defamatory or invasive of another's privacy, or (ii) harasses, degrades, intimidates or hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability.
You understand that TripCrafters does not control, and is not responsible for User Postings made available through the Website, and that by using the Website or Services, you may be exposed to User Postings that are defamatory, offensive, indecent, inaccurate, misleading, or otherwise objectionable. You acknowledge that TripCrafters does not pre-screen or approve User Postings, but that TripCrafters shall have the right in its sole discretion to refuse, delete or move any User Postings that are available via the Website or TripCrafters generated emails, for violating the letter or spirit of these Terms or for any other reason.
You agree that you must evaluate, and bear all risks associated with the use of any User Postings, that you may not rely on said User Postings, and that under no circumstances will TripCrafters be liable in any way for any User Postings or for any loss or damage of any kind incurred as a result of the use of any User Postings posted or otherwise made available via the Website or TripCrafters generated emails.
Protecting Other People's Rights
We respect other people's rights, and expect you to do the same.
- You will not post content or take any action on TripCrafters that infringes or violates someone else's intellectual property rights or otherwise violates the law
- We can remove any content or information you post on TripCrafters if we believe that it violates our Terms of Service
- If you repeatedly infringe other people's intellectual property rights, we will disable your account when appropriate
If you notice any intellectual property infringement on TripCrafters, please bring it to our attention by writing to us at [email protected]
TripCrafters grants you a non-exclusive, non-transferable, limited and revocable license to access the Website and, if you register, the Services for the purpose of making legitimate connections with Travel Agents and for no other purpose. TripCrafters reserves and retains all rights, including without limitation all intellectual property rights, in the Website and Services not expressly granted in the aforesaid paragraph.
All content that is made available in connection with the Website and Services is protected under copyright laws and international conventions and is owned by TripCrafters; provided that TripCrafters does not claim ownership of User Feedback that its users post.
Any reproduction, modification, creation of derivative works from or redistribution of any portion of the Website or Services to any other server or location for further reproduction or redistribution is prohibited without the express written consent of TripCrafters. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website or Services. Without limiting the foregoing, you agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any aspect of the Website or Services.
You grant, and you represent and warrant that you have the right to grant, to TripCrafters an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute your User Feedback and to prepare derivative works of, or incorporate into other works, your User Feedback, and to grant and authorize sublicenses (through multiple tiers) of the foregoing.
All trademarks, logos, and service marks (collectively the "Marks") used in the Website and Services are the property of TripCrafters or their respective owners. Your access to the Website and Services should not be construed as the granting, by implication or otherwise, any license or right to use any marks or any other proprietary rights without the prior written consent of TripCrafters or the third party owner thereof, as shall be relevant.
Intellectual Property Rights
The Website and Services may contain images of and/or links to third party web sites, whether in the form of advertising or otherwise ("Linked Websites"). The Linked Websites are not under the control of TripCrafters and TripCrafters is not responsible for the contents of any Linked Website. TripCrafters is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by TripCrafters of the site or any association with its operators.
Disclaimer of Warranties
TRIPCRAFTERS IS NOT RESPONSIBLE FOR ANY INTERACTIONS BETWEEN YOU AND ANY TRAVEL AGENTS OR ANY OTHER PARTIES ARISING OUT OF YOUR USE OF THIS WEBSITE OR SERVICES.
THE INFORMATION, USER POSTINGS AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE OR TRIPCRAFTERS GENERATED EMAILS MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
TRIPCRAFTERS MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE RESULTS THAT MAY BE OBTAINED BY USING THE SERVICES OR THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TRIPCRAFTERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT.
NOTWITHSTANDING ANYTHING CONTAINED HEREIN TRIPCRAFTERS ACCEPTS NO LIABILITY IF IT IS UNABLE TO PERFORM A SERVICE AS A RESULT OF (I) A TECHNICAL PROBLEM WHICH IS NOT IN ITS CONTROL OR FOR WHICH IT IS NOT RESPONSIBLE FOR, OR (II) THE NON OR PARTIAL PERFORMANCE OF ANOTHER PARTY UPON WHICH IT IS DEPENDENT TO PERFORM A SERVICE.
Limitation of Liability
IN NO EVENT SHALL TRIPCRAFTERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY RELATED WITH THE USE OF THE WEBSITE, TRIP REQUEST OR SERVICES (INCLUDING, WITHOUT LIMIATION, SERVICES PROVIDED BY TRAVEL AGENTS OR OTHER PARTIES), WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, USER CONTENT, SERVICE AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE OR SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND SERVICES.
IF THERE IS A DISPUTE BETWEEN YOU AND ANY TRAVEL AGENT OR OTHER PARTY ARISING OUT OF OR RELATED TO THE TRIP REQUEST AND/OR THE SERVICES, YOU UNDERSTAND AND AGREE THAT TRIPCRAFTERS IS UNDER NO OBLIGATION TO BECOME INVOLVED. IN THE EVENT THAT YOU HAVE SUCH A DISPUTE, YOU HEREBY RELEASE TRIPCRAFTERS, ITS OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES.
You shall indemnify and hold harmless TripCrafters (and its officers, directors, agents, employees, successors and assigns) from and against any and all liability, damage, loss or expense arising from any claim, demand, action or proceeding based upon or arising out of or related to the Website, Trip Request or Services (including without limitation any services provided by a Travel Agent or Other Party), or the breach or alleged breach of any of the representations and warranties or other terms and conditions set forth herein.
Violation of the Terms
Please report any violations of these Terms of which you become aware by flagging the posting(s) for review, or by emailing to [email protected]
TripCrafters's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
Changes to the Website
You acknowledge that TripCrafters retains the right to add, delete, modify, discontinue, or to make any change whatsoever in the Website and Services, or any aspect or feature therof, as TripCrafters in its sole discretion deems appropriate.
TripCrafters reserves the right to change these Terms at any time. Updated versions of the Terms will appear on this Website or Services and shall be effective immediately. You are responsible for regularly reviewing these Terms. Continued use of the Website or Services after any such change constitutes your consent to such changes.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and TripCrafters as a result of these Terms or use of the Website or Services. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect. By choosing to give your number to use our services, you give the consent to receive SMS from TripCrafters. These Terms constitute the entire agreement between you and TripCrafters with respect to the subject matter hereof and it supersedes all prior or contemporaneous communications and proposals between you and TripCrafters.