The entire pack was very well managed.. that too with my 3 year old kid... I found it was an awesome trip done by Ms.Himani & team... perfect work, punctual& easily accessible... we just had a leisurely trip..Thanku Ms.Himani & Mr.Mukesh..

Rajendra Arora On 27 Sep 19 For: Trip To: TripWe recently booked a trip to Dubai for 3 couples by JourneyCook
Mr Rakesh Verma of JourneyCook with his friendly and professional approach helped us to book all the details
At Dubai we were received by a very good team and they arranged a very good private vehicle for all our sightseeing and transfers The restaurants for dinners were also good we enjoyed the entire trip
Special thanks to Rakesh ji and their Dubai team
We will definitely refer JourneyCook to our all friends and family for all the travel needs

Good servic team. Quik responder. Punctual in their duties. We have experienced a good journey because of good peoples of this ompany.

Very well managed trip to Thailand by Simran and her team. Very good vehicles, hotels and site seen arranged.

My whole trip was planned by Ms. Simran Sahni. It was a memorable one. The full credit goes to her. Journey cook is efficient enough as well as reliable. Truely satisfied!

No one is approachable, they ask for your plan but never revert back with an itenary

Parul/Rakesh Sharma.

I would not recommend

Verrrry verrrry bad experience....one should never book through this agency...otherwise he himself will have to suffer....i was standing outside the bus stand with my family and kids ..from 8:00 p.m to 12:p.m late night ...and nobody came to receive and drop me to hotel...they had charged for the drop but did not came to drop...Standing outside the bus stand with small kids at 12:00 pm in another country ..think what will u feel...i would say think hundred times before booking through this agent

Simran Sahni is very friendly and planned my Thailand trip very well. My trip was very much enjoyable and hassle free. Cars came on time and everything was perfectly arranged. Again thanks to Simran.

Simran from journey cook is very friendly and professional. She helped in every way possible. She understood my expectation and needs and helped to fulfill them. She was always there whenever I asked for something & she did it promptly & accurately. Journey Cook is a company I would definately come back to, when planning a future trip. Thanks.

I am normally not the type of person to share bad reviews, as I understand sometimes mistakes happen, but when mistakes are deliberate and due to negligence then this simply means the organization is careless and unprofessional. This is why I am forced to write this review so people can think twice before booking a package with these guys.

We faced a lot of problems due to the travel agent managing our travel package to Singapore. It all started from the point we booked the travel, the agent gave us a very poor experience from the start. The visa process was simply annoying, for Singapore e-visa I'm sure everyone knows it does not take more than a couple days to complete, due to the miscommunication and delays caused by the Journey Cook agent with their vendors it took over 3 weeks for us to get the visa, and more importantly I had to chase both JourneyCook and the VisaWaale (vendors) to get it done. After these issues I escalated to their manager Parul who did try to help and then promised that our trip would be smooth, but a further shocking thing was that they did not book the tour properly and missed out booking attraction tickets and Seat In Coach Basis seats for my son who is 3.5 yrs old. This cause a lot of confusion for us and Nam Ho resulting in worsening our experience during the trip.
Last but not the least I had to pay additionally for my son's ticket at attractions like the Bird Park & the Night Safari which was about 55 SGD extra.
This is something that Journey Cook had included in the package but did not purchase for us, and we only got to know when we got to Singapore.

So to summarize my review, be cautious if the package looks too attractive cause its not really backed up with professionalism or basic honesty.

The trip was arranged well. Had a very good time at Mauritius.

Really its very wonderful and awesome trip to Singaopre and Malaysia for 7 days.
Thanks to Mr. Vishal of Journey Cook to make such an excellent arrangement for our trip which has given us lifelong memories.Everything is fine except hotel in Malaysia. Overall we 3 friends enjoyed a lot and thanx again for such a wonderful trip.and I always recommend Journey Cook.

My experience with JourneyCook was not so pleasant to say the least. There were lot of promises which remain unfulfilled.
The tour and sightseeing plan was poorly planned even after a number of iterations. We were promised honeymoon freebies and I am yet to see any. The candle light dinner was supposed to be at jimbaran beach but was at a well lit Indian restaurant. There is no effort to provide a rich experience and only focus on closing the sales and no follow up to improve the plan after the initial payment is done.
They need More professionalism to provide a complete customer experience rather than focusing on sales. There is no proper feedback mechanism for their customer as well.

I guess they need to learn from the people of Bali on how to treat a customer

On 8th Jan 2018, I had purchased from Konasth Solutions Pvt Ltd/ Journeycook.com, British Airways ticket from New Delhi to Toronto for a sum of Rs 38,900/- which I subsequently requested Mr. Nishant Bajaj, the dealing executive at Konasht Solutions to cancel about ten days before departure and issue the applicable refund.
Needless to say, it was a harrowing experience to obtain the refund, with a partial payment at that. At first, for some unfathomable reason the Company tried different means to delay and not initiate the refund by coming with lame excuses that their Servers were down, hence they couldn’t give a confirmation of refund via mail. After being repeatedly told the same over a few days, I eventually visited their office and upon request got a signed and stamped confirmation of the amount of refund to be initiated.
Subsequently, I had to leave for abroad, and was no longer available in Panchkula to visit the Company office and to follow up with the refund, and had to send numerous e-mails and messages as reminders, many of which went unanswered, it finally took Konasth Solutions Pvt Ltd/ Journeycook.com over two months to transfer a part of the payment due, with false assurances by the Company that the rest would be done ‘shortly’.
Eventually, they withheld partial payment, which when asked for the reason for the same, Mr. Bajaj could not come up with anything except that it would transferred ‘shortly’. It’s been now close to five months and they have yet to transfer the balance amount.
All email correspondence was also copied to Senior executives of the Company, Mr. Sanchit Bansal and Mr. Sahil, however even they at their level chose to ignore the issue rather than remedy it.
Two things stand out, the first why did the Company not live up to its commitment of refunding the amount owed within two weeks of cancellation and instead have taken till date close to four months. The second, while the final amount owed was insignificant, why did they not refund the same especially so as it was mentioned in a signed and stamped document.
The reason for the narration of this episode is to highlight the petty and poor standard of professionalism of Konasth Solutions Pvt Ltd/ Journeycook.com, coupled with unscrupulous means of duping gullible clients and then causing them harassment to no end, especially in this case they took advantage knowing that the Client had left the country and that would not be able to personally pursue the case for a full refund. This speaks of poor ethos and petty tactics to achieve short term gains while ignoring professional customer relations.
I would strongly advise caution to prospective Clients while initiating a deal with them. This is not a personal assault on Konasth Solutions Pvt Ltd/Journeycook.com, but a candid narration of the interaction one had, so that prospective clients are forewarned against experiencing a similar scenario.

Booked the malaysia singapore trip through Journey Cook. I would like to thank Anamika for the utmost care taken to plan the entire trip since I mentioned to her that it was to be a family trip. Right from ticket bookings, hotel bookings and attraction vouchers, she was always there for help, even for the visas too. I would always recommend JourneyCook and Anamika, for the invaluable help provided in getting this vacation booked. It was truly a wonderful time with journeycook at malaysia and singapore. Thanks !!!

I found them through the internet and was coordinated through shweta from journey cook. My trip was handpicked sights and locations for Bali -All my places were covered in the trip and for one of the places getting missed it was rearranged with a candle light dinner-Issues with cancelled air asia flights were sorted out by she coordinating and providing me with next flight in another hour where people had to wait for a day.She was in regular touch to sort out every issue we had and available to coordinate irrespective of timezones.I would recommend them and was a happy customer.

Super and thanks to give me bali trip parul maam thank you lot

All the arrangements were done in an apt manner. Nice service from start to end.

Stay arrangement was good. Delivered whatever committed. Enjoyed the trip & also satisfied with the services. However, pick up time was the concern & need improvement. Rest of the things were good.

Very bad experience, after finalise package and advance payment they raised amount and changed hotel and also changed speed boat. They change their representatives at every step.

we were very much pleased with Parul of journey cook who extended full assistance and help whenever and where needed. we will like to do our next trip with her guidance.

It was an pleasantfull trip.. well planned

i found a very good assistance and experience while booking my trip ....
i would like to connect again if required .

I had booked a trip for Bali with travel cook and I m very unhappy with their services.. They did not guide me properly and everything was handed over to some worst out sourced agency in the foreign land..
I had to hunt my way out right after landing in Bali.. They give you worst suggestions on hotels and sight seeing.. They absolutely have no idea on what they are recommend and just help you with some commercial tie ups.. Only saving grace was that i had kept 50% of my itenary free..
I would not recomend Travel Cook to anyone..

I am Maninder Singh from Delhi and me and my 5 friends travelled with Parul from JourneyCook to Singapore in the first week of August. We were very scared as it was our first international trip but I must say that the guidance, services, and experience with Journey cook was just fabulous . everything was provided on time whether the flight tickets or vouchers . Parul guided us so well and was constantly in touch at the time of travel also. I want to recommend journey cook to everyone as they are really good and worth trust. Best price with best agents..well done and thank you for my well planned trip Parul.

This was our honeymoon and overall it was a good one with couple of bad experiences. We liked the overall package including travel, site seeing arrangements. The hotels were decent and thanks to TripCrafters, we were satisfied with the deal we got. However there are certain areas that can be improved.

1. Your visa vendor was absolute novice, unprofessional and outright careless at times. Find some other vendor or set decent standard for their service.
2. Hotel at Singapore, Value Thomson's breakfast arrangement was outsourced to some food joint outside their hotel building. Not a great choices for vegetarians and the staff was rude.
3. We reached Malaysia late due to immigration delays, we tried calling multiple times about delays but there was no response. We had to pay out of pocket for cab.
4. SnowWorld was included in our original itinerary but we did not receive the tickets in our on arrival kit. We followed up multiple times from Malaysia and even after coming back but hardly any response even after acknowledgement that it should get reimbursed from your end.

Overall a nice trip and would like to thank Himani and Jatin for their help.

Lot of communication gap between India office and Bali office. When we reached Bali airport nobody come to take us because of wrong flight information. Daily itinerary was also not matching.

Was much better tHan expected.
Only onething, reaching dubai airport, NO BODY WAS FOR PICK UP.
From here even good assurance of journey cook,NO ONE PRESENT ..

Excellent trip it was,journey cook is best.. specially journey cook executive Ms parul is very cooperative, kind,nd very sincer.. she knows how to handle customer.. out of 5 i m giving her 5

Regards
Kuldeep sarmah

Excellent trips..thank you JourneyCook and thanks to tripcrafters for connecting me to JourneyCook

An excellent trip organised by journey cook to Maldives
We were upgraded to 5 star property from 4 star property
A special thanks to parul
Thanks a ton journey cook and parul for making our trip so memorable

Memorable , reliable Singapore tour package by journeycook It was fantastic and beautiful package by Parul. All arrangements made on time trust worthy. Awesome mausum of Singapore. Friendly operators. Will suggest travelers to book from journeycook making an pleasant and reliable package in budget. Love it . Loved Singapore Bhupesh daya

My Mauritius trip was being arranged by JOURNEY COOK. They had made superb arrangement. most important they always remained in touch with me at Mauritius. Any help any time they were ready to sort out it. My return flight to bangalore was cancelled due to cyclone and was rescheduled after two days. They changed my flight to Mumbai on my request so that i dont have to stay there extra one day.
Hats off to them
Best tour guide. There suggestions also helped me. They also guide what extra to do or not to do there.

We had a trip to China, Honkong and Macau...Rohit verma n Swetha was dealing with us...Hopeless i can say...We received our Visa a day before we were leaving for the trip!! It was suppose to reach us 5-6 days before...but it didnt!!Worst ever services!!! Did not provide all the services he promised us. First of all he said us that we will b reaching China hotel by 12 in the noon...and we reached there by 8 in the night...Our 1 whole day got wasted der...Then in honkong...he provided us With very Small rooms...Wen i askd him to upgrade the rooms ( as we where in triple sharing n we were not able to walk in the room) he did not get that done...then the driver he sent us was worst..he didnt knew how to drive the car( every second he was putting a break to his car) n all the way he was talkng soo much and very loudly with his person...n he even shouted on us..he was very rude!! Then we were taken to A Village...there he charged us...then we went to Victoria peak...Madame tussauds even there he charged us...When Everythng was included in the package why do we hav to go there and pay ???? It was my parents 25th anniversary...he himself said me dat il get the room decoration done...with cake, wine bottle n what not...The day we were leaving i called him to confirm everythng...he is saying me that decoration is not possible...you go there and pay...they will do it for you!!! He himself said me that there is a secret entry to the casino n so he will arrange somethng so that my bro can enter the casino as he is jus 20years old...When i called him from macau...he says me that..."Rules are rules mam!! You cant break them...You have to follow them" Then why the hell he said me before booking the trip that he will get everythng done??? At that time Rules were nor rules for him???? We waited at the honkong ferry terminal for half n hour for the taxi...i called Rohit & Swetha...They didnt answer any call...neither they replied back to our messages...Then we had to pay the taxi 7000 to drop us to the airport...In Venetian hotel we had 3 days stay...he booked the rooms for 2 days n 1day..saperately..we checked in the room for 2 days...den checked out the 3rd day...again waited down for 4hrs n again checked in the room...So anyone before getting ur trip orgainsed by them please think 100 times...They were disgusting!! hopeless!!

Not only communication was bad, also charged higher. Stopped picking phone call after the deal was over. Bad after sales service.

Thanks a lot for arranging the fabulous trip.
I went with my 9 other friends to Singapore for 5 nights & 4 days and we all enjoyed a lot.
From now I will prefer you for my future trips also I will recommend you to all my near and dears.
Good coordination and Perfect timings.

Thanks & Regards,
M.P.Singh

Awesome Malaysia/Singapore trip organised by JourneyCook. Special thanks to Parul Trilogta.
We had lots of requests/changes while creating the itinerary, Parul was very patient in listening and working on each one of them.
We were initially skeptical of making on-line payments to a travel agent we had never seen or heard before.
However JourneyCook was thoroughly professional and each payment was acknowledged promptly.
Visa processing, hotel transfers, entry tickets to various attractions were arranged in a smooth manner.
Will definitely recommend JourneyCook!!!

Thank you Journey Cook Team for making our Maldives trip well planned and organised. Ms.Parul who helped us through out our booking and even after the trip to check on about the trip. I would definitely recommend the team and Parul for any of your trip. She puts her best effort and make it best deal. she also clarifies all your questions reg stay, travel, place, things to do and gives you suggestions. Out of many quotes I received, she made it best deal. Thank you!! Appreciate your efforts and dedication Parul.
Thank you team!

It was a good trip crafted by journey cook. Especially my travel advisor Mr.rakesh verma. He did it like his own trip. Lot of options and anytime he was available,very patient and if he is planning sure Ur trip is going to be fantastic.

The support team in Mauritius is sea side holidays have a second thought

Overall Trip planning and co-ordination was good.
Happy with the response provided to queries and flexible in schedules.
But food provided at the cruise and the desert safari was bland and unimpressive. That could have been better
Thanks for the great and enjoyable trip.
Keep up the good work!

Thank u journey cook for a wonderful trip to Singapore n Malaysia organised by u.special thanx to miss. Himani n Mr. Rohit Sharma for ur wonderful hospitality.we enjoyed every bit of our trip which was very well organised.we will luv to deal with u again in future too. I really like what u r doing,keep up d good work👍

Thanks to tripcrafter, journeycook and special thanks to miss himani for planning a memorable honeymoon trip for me. Apart from rooms everything was good

We had booked Hongkong & Macau for 6 days... Mr. Rohit had made all the arrangement beautifully & we had amazing trip ... Once again Thank you Rohit and journey cook team. We would love to travel with them ... Divya Shishir from Bangalore

We had booked a 7N/8D Hong Kong, Macau and Cruise tour with Journey Cook and we had a pleasant experience with them.

Rohit Verma (our Journey Planner) had things under control and shared his valuable inputs about the place.

Overall, we would rate them Good and recommend to others for their travel plans.

Manish Chhabra

Was vry efficient n good sevice. Enjoyed every bit of it . Would love to take a deal with thm again

The trip was very nice. Our agent Rohit was very helpfully and nice. the trip was very smooth from start to end.

The hotel and travel arrangements made by Journeycook were satisfactory. More important they were economical as compared to the local tour operators in Pune. The services offered were professional and superb. I will sure consider them for any future holidays and also recommend them for all.

The people at Journey cook helped me a lot during my trip. I got the trip that I asked for within my budget.

Thanks.

It was amazing service provided by journeycook .."hospitality" was good.we had great fun there.we would make more trips through journeycook in future.All the best journeycook you are doing great job keep it up.

I hv booked my holidays to manali through journey cook agent name is Prateek Goel. He is a big fraud. I hv made a full payment of trip. But he did'nt paid sufficient ammount to the cab vendor due to which cab vendor refuse to go to Rohtang Pass. Cab vendor said that he received the payment only upto solang valley. So i hv to pay another Rs. 1500/- to Rohtang pass. When i talked to journey cook persons, then no reply from their side.