I am normally not the type of person to share bad reviews, as I understand sometimes mistakes happen, but when mistakes are deliberate and due to negligence then this simply means the organization is careless and unprofessional. This is why I am forced to write this review so people can think twice before booking a package with these guys.
We faced a lot of problems due to the travel agent managing our travel package to Singapore. It all started from the point we booked the travel, the agent gave us a very poor experience from the start. The visa process was simply annoying, for Singapore e-visa I'm sure everyone knows it does not take more than a couple days to complete, due to the miscommunication and delays caused by the Journey Cook agent with their vendors it took over 3 weeks for us to get the visa, and more importantly I had to chase both JourneyCook and the VisaWaale (vendors) to get it done. After these issues I escalated to their manager Parul who did try to help and then promised that our trip would be smooth, but a further shocking thing was that they did not book the tour properly and missed out booking attraction tickets and Seat In Coach Basis seats for my son who is 3.5 yrs old. This cause a lot of confusion for us and Nam Ho resulting in worsening our experience during the trip.
Last but not the least I had to pay additionally for my son's ticket at attractions like the Bird Park & the Night Safari which was about 55 SGD extra.
This is something that Journey Cook had included in the package but did not purchase for us, and we only got to know when we got to Singapore.
So to summarize my review, be cautious if the package looks too attractive cause its not really backed up with professionalism or basic honesty.