First of all I like to thank you Amara.lanka tour and travels I had taken a tour with them through the cordinator Mr.Ranuka for srilanka 6N-7D for which he gave us very nice package in very good price as we wanted it was an amazing experience.
They provide us chauffer (Mr.Fahad) & driver(Mr.Kumara) they both guys are really very co-operative very good in nature & genuine & trustable they had treated us very nicely.

Amara.lanka gave what they committed as given in itinerary.

Me and myfamily are very happy and satisfied with the services and hotels and specially the driver and chauffer thank you Amara.lanka for giving so special and warm welcom in srilanka.

Thanks you,
Parin shah

We just returned from our trip to Sri Lanka, without Amara Lanka tour operators and the concern executive Mr. Sameer and the guide /driver Mr.Ranil this trip would be incomplete. Since I was travelling with my parents who are aged and had some health issues and my little one she is about 3yrs old were extremely happy and satisfied with the service of Amara Lanka.
Mr. Sameer, the executive who had been proven to be very courteous and helpful right from the very beginning and trying to organize at the best. Mr. Ranil, the driver/guide was very professional and friendly. The way he took of our entire family was too good right from the day one till the moment he dropped us in airport., and he tried to cover up the maximum places that has been
mentioned in the itinery.
Srilanka's weather is nice and unpredictable, since it was heavily raining eventuAlly I couldn't go for deep sea fishing and play some water sports which I was eagerly waiting for.

Note for shopaholics - Those who really wish to try some winter and good collections of outfits can visit house of fashion in Colombo which is seriously affordable.

I had a Srilanka trip planned for my parents from 21st April to 27th April with Amara Travels in Sri Lanka. As per the consensus had earlier with the agent, they promised me to provide the hotels agreed upon,SUV Car and a driver who is professional and doesn’t creates any hassles during the trip and I was very particular about it.

Let me Honest here!.. The hotels and the car provided was as per the agreement.

But the driver was really unprofessional in terms of: (Just citing couple of examples)
1) As per the Itinerary planned by the agent which covers the usual places every tourist visits, it was very lean (Just 4-5 places every day to make sure my parents are not stressed though the number of days increased) every place they travel to, he was like its waste of time visiting it and they wouldn’t really be able to cover the other places getting their spirit down.
2) He used to tag along with my parents to every other place they go (specifically shopping) though my parents requested him not to and comment: You guys are rich and why do u bargain. My question here is: Who the hell is he to interfere and comment about an individual’s personality?
3) On the last of travel, he left my parents around 2:30 in Colombo and asked them to travel on their own as the places are near buy. My question is : Why do I hire an agent and driver, pay hefty tour package charges if that is what I need to do in a new place.
4) On the final day, they had their flight at 7 and the driver was supposed to come at 3 as the hotel was almost an hour from the Airport to make sure they reach by 4 and comply with the protocol of checking in to the airport 3 hours earlier for International flights. In morning when he dint turn up, my parents tried ringing him almost for 30 mins, post that he picked the call and came around 4:30 and dropped them almost 1 hours 45 mins prior to the flight. I can bet if it would have been any other country they would have missed the flight.
5) He used to take them to specific shops though my parents weren’t interested where I believe he had some percentage agreement on whatever the customers buys. Whenever my parents dint purchase anything, he use to get annoyed.

My parents being too positive never complained of this till the last day as they wanted to enjoy the tour and not create a hassle out of it which I agree was their biggest mistake and were finally irked with the attitude of the driver on the last day when the driver dropped them almost on the verge to the airport.

Post this episode, I tried calling up the Travel agent (Sameera) to have a discussion(Not an argument) just to make sure this doesnt repeats again with any other traveler. In the course, he started getting very rude and was like “DO WHATEVER U WANT AND NEED TO” and I don’t care about anything(Even Travel Traingle).

Just wanted to get this along to make sure please be beware before even planning a trip with Amara Travels. They need to learn a lesson that travellers spend their hard earning money on a trip which ideally is for relaxation and not to have a pathetic experience and deal with such unprofessional agents.

Although they appeared well in the first days, there is no ongoing coordination between the drivers and the office in Colombo. As drivers work independently and are not familiar with the entire program agreed upon. The driver may ask for money from you without the administration's knowledge for various reasons. I was embarrassed more than once with my guests. General and advice: Do not offer to pay the driver's entrance fee. I will not repeat it with them. I hope to get a professional side to work for my guests.

Hi Ashok,
Thanks for arranging a wonderful trip. Also thanks to jaya suriya driver he was very cooperative and made comfort.
Overall like to thank Amar Lanka arrangements.

Amara Lanka Travels, Colombo, Sri Lanka – In case, anyone likes getting duped or being taken for a jolly good ride, this travel company is the best choice.

We were very unfortunate to have finalised with them, the car hire for our entire trip of 6nights/7days (From 8th to 14th August 2017), covering Kandy, Nuwaraeliya, Yala, Bentota and Colombo, with airport pick up and the drop. The agreed deal was all inclusive i.e. Car service, Driver’s stay, parking charges and toll. Before finalizing, their Executive, Mr. Ashok pretended to be very kind and courteous with us. Then he insisted for an advance of INR 2000/-. Once I made this payment, he started showing his true colours. He instructed me to pay balance amount to the driver before the start of our tour. The driver cum tour guide, Mr. Janath, whom they sent to the airport, in the beginning itself, passed a racist remark saying that he didn’t entertain any Indians and catered only to Westerners. Further, during our entire tour, he skipped many places which were originally in our itinerary, under some pretext or the other and took us to some places which were not in the itinerary, namely Herbal Plantation and Gem Museum where the prices were exorbitant and he had a setting for the huge commission. Also, every day he used to drop us at our hotel in the afternoons and vanish for the rest of the day, although we had paid them full amount for the entire day. In Yala wild life safari, he overcharged us by about LKR 5000/- and for Madu River cruise safari by LKR 4000/-, the real costs of which, we got to know after enquiring with other tourists. I didn’t dare to complain about him to Ashok, because we had already paid the full amount and was afraid that he may abandon us (Me, my wife and daughter) at some remote place in the middle of the tour. In Bentota, we stayed for two nights and had paid extra amount towards the car hire for this additional day. However, the driver vanished with his car once we checked in to the hotel and reappeared only after two days at the time of check out. He then dropped us at our hotel in Colombo at 1330 hrs, without showing us any places on the way as per the itinerary. To our utmost surprise, he told us that since he had another tour, the next day, he would ask some other driver to drop us at the airport. Though, we were to be shown some more places as per itinerary, he was to manage the car only for our airport drop. While leaving he asked for the tips, which I refused to pay and told him that he may consider LKR 9000/- which he overcharged us for above two safaris, as his tip. He was furious and started abusing me with racist remarks on Indians. I tried to contact Ashok to apprise him about this but he never answered my calls/whatsapp messages/emails, neither did he return the calls, the whole day. Next day was our flight and I was worried if the new driver wouldn’t turn up. So, I called up Ashok from the hotel phone which he picked up, not knowing who the caller was. Surprisingly, instead of listening to me he started taking driver’s side and reasoned with him. When I cautioned him about the dire consequences, he confirmed he would send the replacement car. However the car arrived very late, and by God’s grace, we were finally dropped safely at the airport, well before the departure time, giving us a great relief. As mentioned above though we had paid for the toll too, they never took us via, the toll paid expressway route, inconveniencing us by driving through the crowded streets. In reality, by paying for 7 full days, we actually used the car for only 3 days i.e. 6 x ½ days.

I hope, all the aspiring tourists take a note of this harrowing experience of ours with Amara Lanka Travels and driver Janath, before they finalise any deal with them.

The hotel accommodation, breakfast & vehicle provided by them were good. But guide was not at all good. They have not covered many places listed by them. They spend more time in spice garden, gems store, tea factory & handicrafts emporium, where, in my opinion, the guide may be given commission. Only 50% satisfaction. Not proper guidance. On the 1st day itself, they demanded & collected the full amount.

I Liked the Hotel arrangements and timely response.

DECENT HOTEL STAY AND LUXURY TRANSPORTATION FROM
THE POINT OF PICKING AT THE AIRPORT ON 28 th MAY 2017 MORNING TO AIRPORT DROP TILL THE DAY OF DEPARTURE

The Driver Sudesh was very good and had coordinated the visits THROUGH OUT THE TOUR and his Mobile No is. 0094 771271000

I have booked Amara Lanka to arrange my 6 days Srilanka Tour.

I found the service and response of this travel agency to be excellent. My emails were promptly responded to, and everyone showed up when they were supposed to. The amount charged for my family seemed like very good value.

The only reason I'm not giving this travel agency 5-stars is because our tour of Sri Lanka was very good, The driver were friendly and courteous, and they constantly plied us with free bottled water (and you're going to need that).
The service of Amara Lanka Tours was spotless

Amarlanka has covered almost the itinerary provided.
Hotels on kandy n tissa are good
Nuweraeliya is average and bentota has to b improvised.
Driver Mr.saman good enough to go on a trip.overall good experience with amaralanka on our Sri Lankan holiday.

Our vacation was awesome, Amara Lanka tours offered incredible and nice service. Rumesh was very helpful and assisted a lot to make the trip unforgettable. Also our guide Indika was one of a kind. Indika was very nice, friendly, sociable and funny. He offered his best to make us happy.
This trip was simply amazing and I recommend everyone to deal with Amara Lanka tours and make the trip an unforgettable one.

Was a bit disappointed with the Colombo city tour. I feel it could have planned better and expecting their advise on few key more tourist points.

Since we had more time we had to google and check the points like, the zoo in Colombo.

Also, the driver was a bit rude sometimes. We sorted it out later.

Thanks

Absolutely beautifully organised and well crafted trip by Amara Lanka Tours. Their prices were quite competitive as compared with other tour operators and at the same time their services were outstanding.
Would like to thank specially to Deen, who was our driver and Rumara who was our coordinator, checking with me on WhatsApp about my trip and experience.
Overall an awesome experience with Amara and would definitely recommend them for taking their services.
Also would like to thank Tripcrafter for suggesting their name.
Thanks everyone for making our trip a wonderful experience.

Services were found to be good till we reached Srilanka. Thereafter response was very slow.