Yatra Online Pvt. Ltd.

I had pad through paytm to yatraonlinepvtltd but have not received any services nor have I got my refund for 2 tickets booked and paid.
Kindly refund

Yatra is a not trustable company. They take money for booking but while refunding they just give excuses. I have got atleast 3 mails from them saying refund will be credited to my account within 2-3 working days but till date no refund received. To top it all these have blocked my number and are not replying to my calls. They don't even share their escalation matrix.

Worst company to deal with.

I could have given them 0 stars if it was possible

Dont ever booking thru yatra .com even in an emergency situation its was of money and time

This online portal needs to be removed for any type of bookings

I am S N Panigrahi. I have booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number 1706220088740 and hotel Confirmation Number YAT0008671923 for Stay in Nainital. However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect. The Contact Details Provided are Not Working. Even Yatra.com Customer Support was also Not Responded. As a Result, Entire Purpose of Tour Travel Disturbed and all the Amounts Spend for the Purpose is Wasted and created Great Inconvenience and Mental Agony.

Yatra.com Looks Like a Not Reliable - Should be Avoided

SN Panigrahi

Very pathetic service.
I booked a hotel with reference number 2007220132504 after full payment.Once I am trying to check in that hotel, the hotel front saying that there is no provision to book hotel through Yatra.com. When i am trying to show the booking reference, he is saying get out. When I am trying to call, the number given to help for Check in hotels, they did not lift. I struggled a lot with my family and finally booked a hotel with exorbitant prices.
Yatra.com are not bothered to reply for my emails or phone calls. Never Never go though the Yatra.com for any bookings.

Worst experience!
We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don‘t know how many times we have to call them to get our refund. I am tired of this! Will never book with them again

i tried booking domestic flight ticket but booking got cancelled 2 time Rs 6,988 got deducted from my account but i never got my refund back its been 1 month, please process my refund.boking reference number 1606220131432
Interaction ID 32410997

Never trust this website not giving discounts to only book so that they get money for their site. Instead try other trusted sties Airbnb and makemytrip where you can get proper details about hotels and restaurants.

Yatra cab is very bad service, they cancelled my trip at last moment and now they are not ready refund my booking amount also, very same full that this type Yatra is earning money.

The worst service when I cancelled my flight ticket I didn't even 1rupee as refund and they have taken all amount in cancellation.
Requested to refund atleast 50-70% amount.
Yatra.com is the worst service.
Please don't book from this site.
Reference ID 1212210070176

We have booked our tickets with Yatra for the month of April 2020. Due to pandemic and world wide lockdown we were unable to proceed. We asked Yatra support team to return our 50K i.e. 50,000/- which is a huge amount for middle class family but they denied to return. Though it has been mandatory norm from the govt that any money can't be held with the agencies if it is meant to be for travelling in the covid time. They should return us but they didn't.

Middle class people
Dot book
If not possible travel
15 days before I want to change
Total family tickets
Not possible

They offer Rs 0.40 paisa
Rs 24000 lost
My family happy also lost
Travel program

When I booked I my flight through yatra they set me up for a veg meal without my permission. Even when I called to make the change from veg to non veg I still got served a bland veg meal while everyone on the flight delicious meals. They tickets were expensive, I felt robbed. Never booking with them.

Would recommend any1 who even thinks to use their services to please rethink your decision and cancelled
I had booked flights with them on Feb 8th, the money was deducted from my account and post which i have been running from Pole to pole just to even get an answer.

Despite multiple mails there has been no response from the team.
NITHIN JAIN is one of the most unprofessional individual I have ever come across, he finally choose to respond back by Feb 12 asking for details of my transaction.
Post furbishing my details I had to follow up for 3-4 days just to get another response, which was as pathetic as their services.

My details are as mentioned below :
Below I'm attaching the screenshot of the transaction on gpay along with the bank statement.
You can see on the 8th of Feb, Rs. 22,964/- .

1. Date of Transaction - 8th Feb 2021
2. Payment mode (Credit Card/Debit Card or net banking) - UPI GOOGLE PAY
3. Bank Name- State Bank of India
4. Amount Charged- Rs. 22,964/-
5. Transaction reference provided by bank- UPI Transaction ID - 103919125759
But the booking did not happen. And we didn't receive any mail.


I STRONGLY URGE THE YATRA TEAM TO GET IN TOUCH WITH ME ASAP, AS FOR ANY FELLOW TRAVELLERS PLEASE REFRAIN FRO USING THEIR SERVICES, I CAN PROVIDE ALL DOCUMENTS, EMAILS OF THEIR BEHAVIOUR TOWARDS CLIENTS.

Please don't use this not at all worth and services. .

I booked a honeymoon package,but they give me holiday package. I gave the 2000 for candle light dinner, room decoration, and honeymoon cake. But I got a simple cake, that cake which not used in any Birthday. Mostly, it may be cost maximum 800 or 1000, and for candle light dinner I got three candle in a steel bowl which may cost 50 I will suggest, if you are booking a honeymoon package don't book candle light dinner and honeymoon cake. I will not refer yatra.com for travelling. Very upset and happy.

PLEASE DO NOT USE YATRA.COM
Booking Ref No. 0409200042209
Very bad service, I book my SpiceJet air journey by yatra.com, by mistake my travel date is wrong so I will be tried to change travel date but no any response on mail or customer care. then I will be cancel my ticket yatra.com but yatra.com didn't refunded the payment to us and no Customer care number is working I mailed them too many times but no reply from yatra.com, I suggest all to Customer avoid yatra.com.
Worst customer support ever. You will never find a direct phone number to talk to them and they will never respond to your queries via email.

I have indigo flight tickets booking from yatra,com, but corona reason cancel flight by government. soo indigo refunds my money but as agent yatra.com not refund my money and no response by mail. and also he has stopped call centers.

Hi We have booked a Flight from Bangalore To Jaipur for 19th April 2020.
Yatra reference no. 0104200026519. But due to Covid issues they cancelled the flight and replied I can reschedule my flight without any fare difference. Now when i asked them to reschedule my travel they cancelled the flight and not replying any query asked by me. There is no contact number of these cheaters.
I would request you to never book anything with Yatra.com they will theft your money and run away.

Yatra Booking Reference Number 270203115062

Due to COVID19, I planned to cancel my tickets and asked for the refund, sent mails to yatra.com, these people don't have time to read the emails, just they have some standard response asking me to get in touch with Airlines and get a confirmation mail for the refund from Airlines, and these dirty yatra.com know that Airlines won't take responsibility where ticket is booked from Yatra.com. I sent a mail to Airlines and got the response saying that i need touch with yatra.com as the ticket is booked to yatra.com site, so they washed their hand, and when I send the response to yatra.com these people even they did not look at the email, just they sent standard response "We would like to inform you that as per airline system, your booking still stands confirm. Please be assured that we will inform you about the flight status if airline does any change in flight schedule, is Yatra.com asking me to wait till my travel date at the airport and if canceled come back :-)
Since your booking is still confirmed from airline end, therefore full refund is not applicable now. Full refund will be applicable once flight is cancelled by airline. Request you to check flight status on airline website before 48 hrs prior to departure.

We would like to thank you for your patience and cooperation, and look forward for continued business with you.
"
on the other hand Airline website it says we can get refund


It's a 3rd class customer care service and worst website from Yatra and I wasted my money and time both..

I strongly suggest plz don't you or book from Yatra .. you can book direct from airline website...

I cancel the flight ticket 30 days already over and they are keep telling to wait, did multiple followup more than 15 time still not received my money.

Please users do not use there services otherwise you may also face such kind of headache and harassment.

The most horrendous experience ever! Need to reschedule my parents tickets from Auckland to Mumbai via Kuala Lumpur due to the covid-19 pandemic. Ofcourse tried every way to connect to Yatra, no response at all. Absolutely unprofessional, undeserving & horrible service on display. If anyone’s looking the booking reference number is NYE77F

Dear yatra group,please keep good employees to interact, your employees just want to avoid booking, they misguided me,they don't reply emails, they just shift booking from 1 person to other, they just waste time to hold calls,infect poor service as compared to other travel agency,

Never book a travel package with yatra, they will not support you during journey.
You will keep talking to them and there travel partner. Full day you will get engaged in this phone communication.
I send my parents to Tirupati Darshan with yatra. I even have to make them remind about basic things like CAR Ac, Driver support .
If you face any problem they will say this is not our fault.
On tirupati balaji trip they even denied for Tirupati Darshan.
If you get a call from Bharti or Anuj . Do not proceed. It will be worst decision.

Had the worst experience with yatra this time. Have no idea what is the level of understanding the team takes in when it comes to planning the trip.
If a customer has enquired and booked a 5 star property with you, how could a 2 star Volvo be booked against that travel.

The Volvo details were never shared with us initially. These Volvo's are neither comfortable nor worth for 12 hours journey. Had the details been shared with us earlier we would have got this Volvo cancelled and would have booked the volvo ourselves. Really disheartening, for merely 1-2k amount this is the kind of comfort you provide.

Really hard this time with yatra. Would appreciate some professionalism.

Worst experience: book a ticket from yatra.com and if you want to reschedule it just forget about your money and rebook the ticket / pay the second ticket. Basically buy two tickets and travel one time only

Never take Bhutan package with Yatra. They completely outsource it to 3rd party guys on whom they have absolutely no control. They have become money making agents who don't care an iota about customers. Absolutely zero planning and communication. Don't trust Yatra.

We took a trip to Paris and Switzerland with Yatra in the month of July. Our Tour Manager was Mr.Vineet, who was an extremely rude, negative and dominating man, who had no idea on how to please their customers that too in a place where they are very new. From the very first day he started making us feel as if coming to Europe is our biggest mistake. He was not at all cooperating, never gave us any relevant advice and left no possible way to ruin our trip. Also, he wanted to grab as much money as he can from us by any way. We asked him to stop the bus for just 15-20 minutes on an attraction in Basel, which was merely 5 minutes off route and he demanded 100Euros for that. None of the member of our group package was happy with him. I would recommend Yatra to please change this Tour Manager of Europe- Mr. Vineet, to maintain the image of Yatra. Except for him, Yatra did definitely a great job, but unfortunately the attitude of Mr. Vineet ruined all our experience..

Yatra never take responsibility after booking international ticket.
they are providing ticket PNR and ticket number also wrong. that is not confirm with airline, then after when we can call customer care not given us satisfied in / out put. now it is requesting to all consumer pl. purchase air ticket with airline.

I booked for himachal pradesh id YH4452419 then given a brochure , but after booking , the driver has different one according to that also they not conduct and they customer care no is asking to visit to web site
In simla they show kuffri missed
Mall road it contains
1 mall road
2 jhaku temple
3 wax museum
4 ridge
5 Christ church
6 haha ghar
7 old simla
In manali
They missed
1 rotang pass
2 manu temple
and they said manali local attraction i don't know what I missed
In chandigarh
I missed
1 Open hand
2 complex
This kind of service after paying 106000 rs .and then keep changing hotel

Yatra Booking #YH4995848.

When booked for Sikkim trip they sent for all 3 hotels and charged me 1, 35, 500 for 5 people for 8N/9D. In this 4 hotels in 4 different places including 2D/2N in Darjeling

But all the hotels in Sikkim are simple non-star hotels(like OYO normal hotels in Metros and costs around INR 1000).

When I asked the first day to change, they said it is not possible to change because the hotels will not refund, hence requested to me to use those hotels(continuously I was in touch with Yatra person using email/customer service) and will refund the difference.

When I found the the hotel rooms cost is max of INR 2500 per night per room(I booked 2 rooms in all 4 hotels) not INR 6000 per room per night for 6N/7D stay 3 hotels and the 4th Hotel was 3, hence I asked them to refund the amount of 7000(3500 X 2) per day for 6 Days equal to INR 42000, now they are telling sorry for the inconvenience but we can only give you INR 3000 refund and INR 2000 in Yatra wallet.

I am fighting with them legally by complaining to Police, Legal Notice and as well in National Consumer Forum for not refunding.

Please do not leave them and fight. Join hands with me and lets try to ban this website.
Thanks,

Murthhy

First time ever this is the only online platform who suffered us(customers) to a very long extent.Really vexed with you people.
If i didnot make the full payment,how will they issue flight ticket vouchers to me?
Do you people really think that we are that foolish?
The actual flight cost is 15,162/-.if you people are in need of money i will definitely pay that 162rs only.
without my confirmation,these people so called 'YATRA' have cancelled my land part package and now you are mentioning that i have requested cancellation???
This is the only reason why you people are having worst reviews ever in any website.
It is our fault to trust you again even after seeing those.
Never ever we can trust you and from now on,keep it in mind that if you see any negative reviews in any site,it would be from my references and thats for sure.
To the very core extent,you people suffered us.dont beg for money,you have to EARN it.
Dont ever trust this travel agency for your dream destination as it will spoil your entire holiday mood for sure.

I had booked a comprehensive Andaman Package with booking id- YH4328411 from yatra.com. The package selected by me also included Elephanta beach at Havelock and Chidiya Tapu at the Port Blair but when you reached Port Blair then yatra says you don't have these beaches inclusion. This was not even gross negligence; this was a case of dangerous behavior on part of yatra.com and its associates. I tried to contact with yatra representative but no response from customer care number. It's not reachable.
I've really a sad and dangerous experience with Yatra.

Trip was very good.Enjoyed the hospitality of Sri Lanka.Guide was extremely helpful.Hotel accommodation was very good.

Yatra holds Zero accountability towards their customer. We have used their services for International Holidays. I urge all the traveller to avoid using Yatra for Holiday booking. It is better to make booking after your Visa gets confirmed. They will try to convince that visa gets confirmed . However, it is always not the case.

Hotel provided in munnar was hopeless. Breakfast in every hotel was bad. Driver was good.

After taking payment they start ignor to customer you call ten times but you will get reply one time
Even support team all high rank members also careless
So i advice you brware before booking with yatra.com

past time i booked international holiday package,but not cooperate Yatra team assistant, no responded customers call and mail ,not any senior officer contact no. in your website. where you comp lent ?

Trip was good and arrenge ment also good food was ok car driver not knowing English

All facilities was very good. The only problem I faced was from the date I booked till my travelling date, no yatra representative contact me ever. Neither for payment nor for followup. Even if I ever contact them, they hardly repleid positive

Recently we had been to Sri Lanka thru Yatra .The arrangement was excellent .Everything was tailormade but we received Visa at the last moment,which was not agreeable.We being senior citizen we expect to get all the formalities well in advance.Secondly the Hotel at Colombo was below standard.The company should take care in future.

The overall package....and arrangements were very well organized nd cost effective...

Yatra. Com organized a customized 3 nights 4days package to Colombo, Candy and Bentota for 14 of us in the age group of18 to 65 in the last week of October. Though the agency collected the entire amount for the package including Visa charges three weeks ahead of the departure date, they did not procure the online Visa on time. They would politely answer our repeated calls, but take no concrete steps to ally our fears. After much cajoling and complaints, they proposed to return the amount collected for the visa two days ahead of the departure. However, within two hours of our threatening to pull out of the entire package, Visas started trickling in piecemeal, with the last one arriving only in the evening of the day prior the departure, putting our nerves on the edge till the last moment.

But it was a different story altogether once we reached Colombo. Yatra. Com's travel partner Apple Holidays took good care of us, doing full justice to the approved package including accommodation and travel. Both the driver and the guide were courteous and helpful, trying their best to work out the itinerary on time, to the best of our satisfaction.

 But for the initial hiccup, I would have given excellent rating to Yatra.com for organizing the trip

Yatra did a great job in receiving the customer and visiting all the places in time.

Didn't get as per communication given by yatra team. Even I call them many times for confirmation but they didn't pick my call. They mentally harassed me.

The trip arrangements were good . The vehicle and the driver provided by agency were excellent . The hotels provided were good except at Kovlam . We enjoyed the trip . Thanks .

House boat was not so good you should try to provide good houseboat with proper ac facilities