Yatra Online Pvt. Ltd.

Yatra Online Pvt. Ltd.

Travel Agency in Gurgaon, India

Joined Tripcrafters in Nov 2016
196 trips booked using Tripcrafters

Currently Active

About Yatra Online Pvt. Ltd.

We are a leading online travel company in India and committed to our mission of “creating happy travelers.” Through our website, www.yatra.com, our mobile applications and our other associated platforms, leisure and business travelers can explore, research, compare prices and book a wide range of services catering to their travel needs. Since our inception in 2006, more than 4 million customers have used one or more of our comprehensive travel-related services, which include domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, ac ... read more


Unitech Cyber Park, Tower A 5th Floor, Sector-39, Gurgaon, 122002, India

Destinations Covered by Yatra Online Pvt. Ltd.

Chandigarh, Himachal Pradesh, Jammu and Kashmir

Services Offered by Yatra Online Pvt. Ltd.

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa

Rating Distribution for Yatra Online Pvt. Ltd.

5 stars
9 ratings
4 stars
10 ratings
3 stars
3 ratings
2 stars
3 ratings
1 stars
39 ratings

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TripCrafters Reviews for Yatra Online Pvt. Ltd.

Pathetic, unprofessional and very worst service provider

Ayesha Ahmed - India

Trip For:

Rated 1/5 on Dec 2022

Yatra is a not trustable company. They take money for booking but while refunding they just give excuses. I have got atleast 3 mails from them saying refund will be credited to my account within 2-3 working days but till date no refund received. To top it all these have blocked my number and are not replying to my calls. They don't even share their escalation matrix.

Worst company to deal with.

I could have given them 0 stars if it was possible

Online booking portal for Hotels

Nandini Samy - India

Trip For:

Rated 1/5 on Sep 2022

Dont ever booking thru yatra .com even in an emergency situation its was of money and time

This online portal needs to be removed for any type of bookings

Yatra.com Looks Like a Fraud & Cheating Company - Not Reliable - Should be Avoided

S N Panigrahi - India

Trip For:

Rated 1/5 on Aug 2022

I am S N Panigrahi. I have booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number 1706220088740 and hotel Confirmation Number YAT0008671923 for Stay in Nainital. However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect. The Contact Details Provided are Not Working. Even Yatra.com Customer Support was also Not Responded. As a Result, Entire Purpose of Tour Travel Disturbed and all the Amounts Spend for the Purpose is Wasted and created Great Inconvenience and Mental Agony.

Yatra.com Looks Like a Not Reliable - Should be Avoided

SN Panigrahi

Providing hotel accommodation after receiving payments and confirmation

Somasekhara Rao Koganti - Hyderabad India

Trip For:

Rated 1/5 on Jul 2022

Very pathetic service.
I booked a hotel with reference number 2007220132504 after full payment.Once I am trying to check in that hotel, the hotel front saying that there is no provision to book hotel through Yatra.com. When i am trying to show the booking reference, he is saying get out. When I am trying to call, the number given to help for Check in hotels, they did not lift. I struggled a lot with my family and finally booked a hotel with exorbitant prices.
Yatra.com are not bothered to reply for my emails or phone calls. Never Never go though the Yatra.com for any bookings.

Worst experience

Poojitha Rao - India

Trip For:

Rated 1/5 on Jul 2022

Worst experience!
We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don‘t know how many times we have to call them to get our refund. I am tired of this! Will never book with them again


Manjunath - India

Trip For:

Rated 1/5 on Jul 2022

i tried booking domestic flight ticket but booking got cancelled 2 time Rs 6,988 got deducted from my account but i never got my refund back its been 1 month, please process my refund.boking reference number 1606220131432
Interaction ID 32410997

Grand palace hotel

Jay Ind - India

Trip For:

Rated 1/5 on Jun 2022

Never trust this website not giving discounts to only book so that they get money for their site. Instead try other trusted sties Airbnb and makemytrip where you can get proper details about hotels and restaurants.

Not get refund

Neelkanth Uniyal - India

Trip For:

Rated 1/5 on Jun 2022

Yatra cab is very bad service, they cancelled my trip at last moment and now they are not ready refund my booking amount also, very same full that this type Yatra is earning money.

Yatra.com is worst services

Shabaz Ahmed - Kandukur India

Trip For:

Rated 1/5 on Dec 2021

The worst service when I cancelled my flight ticket I didn't even 1rupee as refund and they have taken all amount in cancellation.
Requested to refund atleast 50-70% amount.
Yatra.com is the worst service.
Please don't book from this site.
Reference ID 1212210070176

Booked prior to Covid

Santosh Shukla - India

Trip For:

Rated 1/5 on Apr 2021

We have booked our tickets with Yatra for the month of April 2020. Due to pandemic and world wide lockdown we were unable to proceed. We asked Yatra support team to return our 50K i.e. 50,000/- which is a huge amount for middle class family but they denied to return. Though it has been mandatory norm from the govt that any money can't be held with the agencies if it is meant to be for travelling in the covid time. They should return us but they didn't.

Dont book

preeti - India

Trip For:

Rated 1/5 on Mar 2021

Middle class people
Dot book
If not possible travel
15 days before I want to change
Total family tickets
Not possible

They offer Rs 0.40 paisa
Rs 24000 lost
My family happy also lost
Travel program

Set me for Veg Meal without permission

Juukes Tobeheard - India

Trip For:

Rated 1/5 on Mar 2021

When I booked I my flight through yatra they set me up for a veg meal without my permission. Even when I called to make the change from veg to non veg I still got served a bland veg meal while everyone on the flight delicious meals. They tickets were expensive, I felt robbed. Never booking with them.


Shaik Shareef - India

Trip For:

Rated 1/5 on Feb 2021

Would recommend any1 who even thinks to use their services to please rethink your decision and cancelled
I had booked flights with them on Feb 8th, the money was deducted from my account and post which i have been running from Pole to pole just to even get an answer.

Despite multiple mails there has been no response from the team.
NITHIN JAIN is one of the most unprofessional individual I have ever come across, he finally choose to respond back by Feb 12 asking for details of my transaction.
Post furbishing my details I had to follow up for 3-4 days just to get another response, which was as pathetic as their services.

My details are as mentioned below :
Below I'm attaching the screenshot of the transaction on gpay along with the bank statement.
You can see on the 8th of Feb, Rs. 22,964/- .

1. Date of Transaction - 8th Feb 2021
2. Payment mode (Credit Card/Debit Card or net banking) - UPI GOOGLE PAY
3. Bank Name- State Bank of India
4. Amount Charged- Rs. 22,964/-
5. Transaction reference provided by bank- UPI Transaction ID - 103919125759
But the booking did not happen. And we didn't receive any mail.


Worst service

Venu Gopal - India

Trip For:

Rated 1/5 on Feb 2021

Please don't use this not at all worth and services. .

Don't add any extra service.

Gaurav Srivastava - India

Trip For:

Rated 1/5 on Jan 2021

I booked a honeymoon package,but they give me holiday package. I gave the 2000 for candle light dinner, room decoration, and honeymoon cake. But I got a simple cake, that cake which not used in any Birthday. Mostly, it may be cost maximum 800 or 1000, and for candle light dinner I got three candle in a steel bowl which may cost 50 I will suggest, if you are booking a honeymoon package don't book candle light dinner and honeymoon cake. I will not refer yatra.com for travelling. Very upset and happy.

Bad service Plz do nat use yatra.com

Sarvesh Kumar Sharma - India

Trip For:

Rated 1/5 on Sep 2020

Booking Ref No. 0409200042209
Very bad service, I book my SpiceJet air journey by yatra.com, by mistake my travel date is wrong so I will be tried to change travel date but no any response on mail or customer care. then I will be cancel my ticket yatra.com but yatra.com didn't refunded the payment to us and no Customer care number is working I mailed them too many times but no reply from yatra.com, I suggest all to Customer avoid yatra.com.
Worst customer support ever. You will never find a direct phone number to talk to them and they will never respond to your queries via email.

Bed Services

Yashpalsinh Vaghela - India

Trip For:

Rated 1/5 on Jun 2020

I have indigo flight tickets booking from yatra,com, but corona reason cancel flight by government. soo indigo refunds my money but as agent yatra.com not refund my money and no response by mail. and also he has stopped call centers.

Never Ever booked With yatra

Naren Verma - India

Trip For:

Rated 1/5 on Jun 2020

Hi We have booked a Flight from Bangalore To Jaipur for 19th April 2020.
Yatra reference no. 0104200026519. But due to Covid issues they cancelled the flight and replied I can reschedule my flight without any fare difference. Now when i asked them to reschedule my travel they cancelled the flight and not replying any query asked by me. There is no contact number of these cheaters.
I would request you to never book anything with Yatra.com they will theft your money and run away.

What a pathetic customer service and One of the worst site i have ever see !!!!

Prakash Neelappagol - USA

Trip For:

Rated 1/5 on May 2020

Yatra Booking Reference Number 270203115062

Due to COVID19, I planned to cancel my tickets and asked for the refund, sent mails to yatra.com, these people don't have time to read the emails, just they have some standard response asking me to get in touch with Airlines and get a confirmation mail for the refund from Airlines, and these dirty yatra.com know that Airlines won't take responsibility where ticket is booked from Yatra.com. I sent a mail to Airlines and got the response saying that i need touch with yatra.com as the ticket is booked to yatra.com site, so they washed their hand, and when I send the response to yatra.com these people even they did not look at the email, just they sent standard response "We would like to inform you that as per airline system, your booking still stands confirm. Please be assured that we will inform you about the flight status if airline does any change in flight schedule, is Yatra.com asking me to wait till my travel date at the airport and if canceled come back :-)
Since your booking is still confirmed from airline end, therefore full refund is not applicable now. Full refund will be applicable once flight is cancelled by airline. Request you to check flight status on airline website before 48 hrs prior to departure.

We would like to thank you for your patience and cooperation, and look forward for continued business with you.
on the other hand Airline website it says we can get refund

It's a 3rd class customer care service and worst website from Yatra and I wasted my money and time both..

I strongly suggest plz don't you or book from Yatra .. you can book direct from airline website...

Not Refunded money

Manik Maurya - India

Trip For:

Rated 1/5 on May 2020

I cancel the flight ticket 30 days already over and they are keep telling to wait, did multiple followup more than 15 time still not received my money.

Please users do not use there services otherwise you may also face such kind of headache and harassment.

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