Yatra Online Pvt. Ltd.

Gurgaon, India

We are a leading online travel company in India and committed to our mission of “creating happy travelers.” Through our website, www.yatra.com, our mobile applications and our other associated platforms, leisure and business travelers can explore, research, compare prices and book a wide range of services catering to their travel needs. Since our inception in 2006, more than 4 million customers have used one or more of our comprehensive travel-related services, which include domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, ac ... read more

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Reviews for Yatra Online Pvt. Ltd.

Booked prior to Covid
- India
Trip To:
Rated 1/5 on
We have booked our tickets with Yatra for the month of April 2020. Due to pandemic and world wide lockdown we were unable to proceed. We asked Yatra support team to return our 50K i.e. 50,000/- which is a huge amount for middle class family but they denied to return. Though it has been mandatory norm from the govt that any money can't be held with the agencies if it is meant to be for travelling in the covid time. They should return us but they didn't.
Dont book
- India
Trip To:
Rated 1/5 on
Middle class people
Dot book
If not possible travel
15 days before I want to change
Total family tickets
Not possible

They offer Rs 0.40 paisa
Rs 24000 lost
My family happy also lost
Travel program
Set me for Veg Meal without permission
- India
Trip To:
Rated 1/5 on
When I booked I my flight through yatra they set me up for a veg meal without my permission. Even when I called to make the change from veg to non veg I still got served a bland veg meal while everyone on the flight delicious meals. They tickets were expensive, I felt robbed. Never booking with them.
DENIES RECEIVING PAYMENT DESPITE DOCUMENTS
- India
Trip To:
Rated 1/5 on
Would recommend any1 who even thinks to use their services to please rethink your decision and cancelled
I had booked flights with them on Feb 8th, the money was deducted from my account and post which i have been running from Pole to pole just to even get an answer.

Despite multiple mails there has been no response from the team.
NITHIN JAIN is one of the most unprofessional individual I have ever come across, he finally choose to respond back by Feb 12 asking for details of my transaction.
Post furbishing my details I had to follow up for 3-4 days just to get another response, which was as pathetic as their services.

My details are as mentioned below :
Below I'm attaching the screenshot of the transaction on gpay along with the bank statement.
You can see on the 8th of Feb, Rs. 22,964/- .

1. Date of Transaction - 8th Feb 2021
2. Payment mode (Credit Card/Debit Card or net banking) - UPI GOOGLE PAY
3. Bank Name- State Bank of India
4. Amount Charged- Rs. 22,964/-
5. Transaction reference provided by bank- UPI Transaction ID - 103919125759
But the booking did not happen. And we didn't receive any mail.


I STRONGLY URGE THE YATRA TEAM TO GET IN TOUCH WITH ME ASAP, AS FOR ANY FELLOW TRAVELLERS PLEASE REFRAIN FRO USING THEIR SERVICES, I CAN PROVIDE ALL DOCUMENTS, EMAILS OF THEIR BEHAVIOUR TOWARDS CLIENTS.
Worst service
- India
Trip To:
Rated 1/5 on
Please don't use this not at all worth and services. .
Don't add any extra service.
- India
Trip To:
Rated 1/5 on
I booked a honeymoon package,but they give me holiday package. I gave the 2000 for candle light dinner, room decoration, and honeymoon cake. But I got a simple cake, that cake which not used in any Birthday. Mostly, it may be cost maximum 800 or 1000, and for candle light dinner I got three candle in a steel bowl which may cost 50 I will suggest, if you are booking a honeymoon package don't book candle light dinner and honeymoon cake. I will not refer yatra.com for travelling. Very upset and happy.
Bad service Plz do nat use yatra.com
- India
Trip To:
Rated 1/5 on
PLEASE DO NOT USE YATRA.COM
Booking Ref No. 0409200042209
Very bad service, I book my SpiceJet air journey by yatra.com, by mistake my travel date is wrong so I will be tried to change travel date but no any response on mail or customer care. then I will be cancel my ticket yatra.com but yatra.com didn't refunded the payment to us and no Customer care number is working I mailed them too many times but no reply from yatra.com, I suggest all to Customer avoid yatra.com.
Worst customer support ever. You will never find a direct phone number to talk to them and they will never respond to your queries via email.
Bed Services
- India
Trip To:
Rated 1/5 on
I have indigo flight tickets booking from yatra,com, but corona reason cancel flight by government. soo indigo refunds my money but as agent yatra.com not refund my money and no response by mail. and also he has stopped call centers.
Never Ever booked With yatra
- India
Trip To:
Rated 1/5 on
Hi We have booked a Flight from Bangalore To Jaipur for 19th April 2020.
Yatra reference no. 0104200026519. But due to Covid issues they cancelled the flight and replied I can reschedule my flight without any fare difference. Now when i asked them to reschedule my travel they cancelled the flight and not replying any query asked by me. There is no contact number of these cheaters.
I would request you to never book anything with Yatra.com they will theft your money and run away.
What a pathetic customer service and One of the worst site i have ever see !!!!
- USA
Trip To:
Rated 1/5 on
Yatra Booking Reference Number 270203115062

Due to COVID19, I planned to cancel my tickets and asked for the refund, sent mails to yatra.com, these people don't have time to read the emails, just they have some standard response asking me to get in touch with Airlines and get a confirmation mail for the refund from Airlines, and these dirty yatra.com know that Airlines won't take responsibility where ticket is booked from Yatra.com. I sent a mail to Airlines and got the response saying that i need touch with yatra.com as the ticket is booked to yatra.com site, so they washed their hand, and when I send the response to yatra.com these people even they did not look at the email, just they sent standard response "We would like to inform you that as per airline system, your booking still stands confirm. Please be assured that we will inform you about the flight status if airline does any change in flight schedule, is Yatra.com asking me to wait till my travel date at the airport and if canceled come back :-)
Since your booking is still confirmed from airline end, therefore full refund is not applicable now. Full refund will be applicable once flight is cancelled by airline. Request you to check flight status on airline website before 48 hrs prior to departure.

We would like to thank you for your patience and cooperation, and look forward for continued business with you.
"
on the other hand Airline website it says we can get refund


It's a 3rd class customer care service and worst website from Yatra and I wasted my money and time both..

I strongly suggest plz don't you or book from Yatra .. you can book direct from airline website...

Tour Packages Offered By Yatra Online Pvt. Ltd.

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