Yatra Booking Reference Number 270203115062
Due to COVID19, I planned to cancel my tickets and asked for the refund, sent mails to yatra.com, these people don't have time to read the emails, just they have some standard response asking me to get in touch with Airlines and get a confirmation mail for the refund from Airlines, and these dirty yatra.com know that Airlines won't take responsibility where ticket is booked from Yatra.com. I sent a mail to Airlines and got the response saying that i need touch with yatra.com as the ticket is booked to yatra.com site, so they washed their hand, and when I send the response to yatra.com these people even they did not look at the email, just they sent standard response "We would like to inform you that as per airline system, your booking still stands confirm. Please be assured that we will inform you about the flight status if airline does any change in flight schedule, is Yatra.com asking me to wait till my travel date at the airport and if canceled come back :-)
Since your booking is still confirmed from airline end, therefore full refund is not applicable now. Full refund will be applicable once flight is cancelled by airline. Request you to check flight status on airline website before 48 hrs prior to departure.
We would like to thank you for your patience and cooperation, and look forward for continued business with you.
on the other hand Airline website it says we can get refund
It's a 3rd class customer care service and worst website from Yatra and I wasted my money and time both..
I strongly suggest plz don't you or book from Yatra .. you can book direct from airline website...