I booked through WTX assuming they will be professional in their business for a family vacation. It turned out to be a nightmare; that they are just agents behind money and leave out clients in the middle of nowhere during journey. They do not honor their commitments what they make initially. They enter into an agreement to book certain category of hotels and later they book cheap hotels. We have no choice to accept since they have collected advance payment with wild promises and confirm booking towards end for lower category hotels and collect full money. They have pathetic relationship with hotels and bus operators, who are most unprofessional and unethical. They never take you to places which they have promised in itinerary, reason driver does not want to drive. When you call up WTX for help, they will push you to adjust to driver needs. The bus drivers are another type of agents who are interested in making commission out of you during travel, if you do not agree bus will be stopped threatening to spoil your vacation. WTX says sorry for this behavior and not help you in any manner. It is very unsafe for family members to avail vacation with this agency. Lucky that I and family members survived from such a horrible experience. I would never recommend any family member to plan vacation with this agency. It is very disgusting to write any more bad experience.
20 Nov 2019
It had been our utmost pleasure to organize the trip for your family. Unfortunately, there had been few glitches which evolved due to your negligence & non-cooperative behavior. As I delve into your series of complaints against us which according to you are genuine but the facts convey another picture.
Regarding your unsatisfactory review about the hotel category, I’d like to clear that the Confirmation was sent to you on 24th September which was more than a month before your trip. It’s disheartening to Know that you failed to compare the hotel’s envisaged and provided. They were exactly of the same category as mentioned in the program.
As I talk about your concern towards us that we are agents behind money & monetary gains. Let me inform you that as per the company’s policy of Payment. You are supposed to pay the entire tour amount before the tour begin’s. However due to your trust issue’s you postponed the payment. Hence you breached our payment policy, which certainly played a major role in your product that was delivered. Despite of your false hope of paying the tour amount. We still conducted the tour of your entire family. Which anyohter company on this entire planet would not have done.
Regarding your concern of the standard of the hotels that were suggested they were as per the standard, and its clearly mentioned in the itinerary that if the hotel’s are suggested sold out, we are liable to change them to the similar category. Which we did. However you remained blind to it. Hence, still you chose to rant about the below standard category, which is not true. I request you to check the trip advisor link of the hotel’s that we suggested. Neither we have any complaint from your end to the hotel, Stating the flaws in the hotels.
You reached late to Munsiyari which was @0100 AM. As per the hotel’s policy the dinner timings are from 0700 PM to 1000 PM. It was our courtesy that we still managed the supper for your entire family @ 0100 AM. Which still remains unnoticed to you. I don’t know why!! Yet, chanting the mantra of Pathetic Relationships with the hotel’s.
Regarding your concern towards the driver’s behavior let me clear the mist surrounding it. You checked-out late despite of informing you in advance that it’d affect the rest of your tour. Due to which you forced the driver to Drive at Night which resulted in the breach of the state Transport law. As a result the fine was imposed. You hampered the safety of the driver, vehicle & the fellow traveller’s. The driver requested you “It’s unsafe to drive at night & against the law” However, you chose to remain deaf towards his concern which later resulted in the hassle you had to go through.
As per your baseless remark regarding the commission of the driver. Let me inform you that there has been no such remark/statement given by him. Please don’t accuse the innocent driver seeking grudges on him. His only motive was to keep you and the family member’s safe. A reaffirmation that it’s unsafe to drive on the hilly terrain at night & tourist vehicles are not allowed to drive after 0700 PM. That was the reason why the vehicle was stopped.
When the concerned tour person took the follow ups regarding your smooth conduction of tour. You advised him “Not to suggest or tell him about his whereabouts and whatabout. Its your tour & will go on your own will without any interference. Hence, you choose to remain deaf when we tried to inform you about your own benefit. Your own actions resulted in the hassle.
PS: The tour would have been fine if you did not breach the payment policy of the company. The vehicle was suggested as per the itinerary. However you made sudden changes at your own will. At some places you checked-out late,Even @0100 PM which affected your remaining tour as it’s a chain affect. Compelled the driver to drive at night. Hence, breaching the state transport law. You didn’t give the entire payment at the beginning of the tour.
Thanks & regards,
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