Horrible experience by choosing "White Nights" having trust on their words and commitment.
Since day 1 of our package we were facing troubles in their services (they sent wrong conveyance vehicle) followed by mismanagement in our hotel booking @ Kausani.
I think we have suffered enough for entire tour only due to our selection of "White Nights" as our service provider.
There were only FOUR tasks which were to be executed by them as under:
1. Book Hotel rooms @ Binsar Eco Resort (Almora) - no exercise was to be done from their side (as we have already done the extensive research work)
2. Book Hotel rooms @ Nature's Valley Resort (Kausani) - no exercise was to be done from their side but you failed to do so.
3. Book Hotel rooms @ Hotel Royale Rosattee (Bhimtal) - no exercise was to be done from their side (as we have already done the extensive research work)
4. Book Tempo Traveler as per commitment - they tricked and sent wrong vehicle - failed to manage vehicle afterwards also (Resulted in 1. wastage of our valuable 6+ hours on Delhi Footpath, 2. we have to bear additional charge of 11,000/- of our arranged tempo traveler, 3. non availing of dinner on date 27/05/2018 at Binsar Eco Resort 4. overnight harassment of traveling in hilly area.
They need to realize the situation and justify level of their quality of service by themselves.
They failed to articulate any response, and transfer my remaining reimbursement amount more than 20,000 (as per their commitment) into my account. Still waiting for it !!!!