We have booked 'Jaipur-Agra-Delhi' trip using Vaishno Travels. As part of the package they are supposed to book our hotels and provide support in our travel itenary. We planned this as a family trip of 14 members as our sister came from US and the main purpose was to visit Akshardham in Delhi.
1. Jaipur visit and hotel were good.
2. In Agra, they have booked a hotel where there was no lift(elevator) facility and our rooms were on 3rd floor. Even the rooms were very small and not maintained well no proper hot water and bathroom doors were not closing properly.
3. The travel agent gave us a very worst experience in Delhi. We planned for Akshardham visit on Monday, but it was closed on Monday. When checked with the travel agent, he told that he did not knew it. We booked this package 2 months in advance. The basic thing that we expect from any travel agent is that they help us in planning of vacation which this operator did not provide us. Also it seems that most of the tourism places in Delhi are closed on Monday and we are not aware of it and our travel agent also did not tell us. Because of this, we could not see most of the places in Delhi. On Tuesday we went to Akshardham and evening we had flight back to Hyderabad, so we missed the most important event in Akshardham ie lazer show.
Overall the experience with the travel operator is not good as his tone of voice changed from polite to rude at the end of the tour as we were raising their flaws of not providing proper planning in Delhi.