A bit confusing and difficult to follow up via email. This well established travel agency had no idea that the Taj is free on Ramadan after 7 AM, as it has for a number of years. I tried to get there by dawn. There was a problem with the CC machine. Eventually, someone from the ticket office suggested to wait a few minutes to get in free, as a Ramadan gift to everyone. The agency owner is a nice person who does his best to give his customers a memorable travel experience. His prices are competitive and the driver assigned was a pro.

Unisafe Tours was really a very good tour operator, because not only they delivered on what they promised, but they went beyond their ways to listen to our requests, remain flexible and gave us an unforgettable experience visiting the Golden Triangle in India.

We would certainly recommend the services of Vishal Gupta. We had a complicated itinerary with different groups but everything was arranged perfectly - meet and greet at airport and station, train tickets, cars and guides. We would definitely ask Vishal to book everything when we visit again.

Well organised. Excellent driver. Very good guides. No complaints. Thoroughly recommend.

Unisafe Tours has organised a full day tour in Delhi and next day in Agra for us. From Delhi to Agra and return we

I really would recommend Vishal and Unisafe Tours. He took care of me during my first trip to India (I was a single lady, too!). Had an amazing experience and saw Agra. I skipped out on the Delhi tour only because I needed to be elsewhere sooner than expected, but I'm sure that it would have been great, too. Vishal met me at the airport and helped keep me safe in a new, scary place :) He helped me get where I needed to go, and I always felt safe with Unisafe Tours...
Thanks so much for all your help!

From Nicole

I enjoyed the personal attention given me on my recent visit to Agra. My driver, Mr. Raju Sharma was at my hotel way before time and made sure I had a most pleasant experience getting to and from the Taj Mahal. My tour guide VJ (short name)was more than a pleasure to be with. He was a wealth of walking and talking information about every aspect of the entire Taj experience, from getting on the horse driven cart to the site and explaining everything I wanted to know about the Mogul rulers to the precision master crafters that built the Taj and adjoining buildings.

And no, I did not forget about the leader, Vishal who put together my tour way in advance and told me exactly what it will be including the costs and everything worked out just as planned except for a surprise lunch break with Vishal himself and the tour team at a very nice Indian restaurant.

I am extremely appreciative to everyone for making this a most memorable experience and just about everything I ever wanted to see and do.

I did a 3 day customized tour of Delhi and Agra and Vishal handled every detail as a professional.
We were very happy with the service

From the moment I started working with Unisafe I felt confident with how Vishal was handling my requests. I got quick and clear responses. The way everything was done was very professional.
As a result I was able to finalize my trip within a very short period. However I was keen to know if the commitments made at organizing would be kept in execution.

As expected we were picked up timely from Delhi airport. My first driver was very professional. Spoke good English and was very helpful. Except for the guide at Fatehpur Sikri, all other guides provided were very professional friendly and entertaining. This one guide was always trying to sell us something and was not up to the standard of others we met. However it was not an issue. The second driver provided was equally good. All hotels were good and up to the standard I requested. Basically everything that Unisafe promised was provided.

However there was one mess-up which I need to mention and was the only negative feed back I have about the whole trip. Our return train tickets from Udaipur to Delhi on our last day was not confirmed (due to a mistake by the local operator in Udaipur I was told) . As a result we were stranded at the Udaipur railway station from about 5:00 pm and finally an alternative was arranged in the form of road transport at 9:00 pm. Instead of a good nights sleep in a second class sleeper we ended up in a bumpy 11 hour journey in the night from Udaipur to Delhi.

If not for this last minute incident I would have rated Unisafe 10 out of 10. Because until the last day everything was flawless, However due to this last minute mess-up I will rate them 8 out of 10. However I will not hesitate to work with Unisafe again and I consider the only negative point as a one off thing. All in all I will recommend them to anyone.

I did my trip on 10th of August to 15th of August with Vishal

And there was misunderstanding in the payment. But in the end he did not take extra money in Delhi and provided good services in Delhi. Also, he helped me with problems in the hotel.

Vishal told me to pay a specific amount then he claim that we were wrong in the calculations and asked me to pay more !. Which made me very mad because he should tell me earlier so i can adjust my budget !!. Then after a long negotiations he did not take any extra money.

I booked a guide, driver and trains.

Trains were good in CC class

Delhi:
guide rating: Bad

driver rating: Good

Agra:
guide rating: Good

driver rating: Good

Jaipur:
guide rating: i had two for two nights and both of them were somehow rude and bad

driver rating: Very Good and gentle. His name is: Rajen Papu

Overall rating:

Guide: Bad

Driver: Good

Travel Agency: for India, i think it's the Average.

My tip: Get an E-mail confirmation of all fees+taxes before you go.

Good Luck !

We would like to thank you for recommending Unisafe Tours who made our India holiday to Delhi, Agra and Rajasthan (15 days) a wonderful memory, well planned and executed. Our Travel consultant Vishal Gupta from Unisafe Tours did his best to accommodate every need and request with excellent choice of hotels. He understood our needs right from the beginning and every hotel and Palace Hotels we stayed in was of high quality and value for money. Our car and driver was also of very high quality, Our driver Sunil was very patient and very helpful and accommodative throughout our trip. Our travel consultant Vishal was contactable and contacted us all throughout the trip, and we have absolutely no hesitation in recommending Vishal and Unisafe Tours ( the name says it all Unisafe so you tour and you are very safe in their hands ).

We enjoyed the tours you provided very much. Your company was most accommodating. It was a great meeting with in Mumbai.

We will recommend your company in Cruise for your services.

Thank you.

Please see following my feedback of our trip:

Tamil Nadu

Didn't really the point of Chennai, it was a boring city. Pondicherry was a bit more interesting (wouldn't go back to either)

GRT Grand great hotel, friendly staff, yummy food in both restaurants
the Promenade well situated hotel, room was sufficient, food was yummy BUT front desk staff slow to check us in and out and not approachable.

Driver - Ganesh was on time every day, accommodating.

Guides - Nandakumar; polite, patient, spoke English clearly and knew Chennai well.
Narran; polite, friendly, spoke English well and knew Pondicherry therefore made the tour enjoyable.

Kerala

Overall we enjoyed Kerala (would go back)
Dream hotel was great, staff friendly, food yummy, room very comfortable – felt like an International hotel.
Lemon Tree was perfect in the sense we relaxed in the pool enjoying the view, cycling and gymming. But food was not very good at all and they didn't have a liquor license (would have good to know this in advance). Front desk staff were courteous, we found the rest of the staff a bit reserved.
Houseboat we didn't really enjoy. Happy to say we did it, BUT will not do it again. The two staff on the boat were polite and gave us our privacy which was great but their English was poor so communication was nil. Food was horrible. And I don't know what I agreed to book but that wasn't 4 or 5 star - the boat looked like it had seen better days – it was the worst part of our trip.
Not worth the cost of the boat I'm happy I didn't book an extra room especially as we had to leave at a ridiculous hour to catch a plane.

Driver - Pradhu was lovely; quiet but accommodating. He sent us texts to make sure we were okay regularly.
Guide - Riojin: very knowledgeable, spoke English well and good company

Karnataka

Bangalore; not impressed with the hotel as you know already And we were not picked up at the airport which you have already explained.
Apart from that: our first driver Vittal was pleasant and took us around Bangalore; shopping and site seeing.
Our second driver in Karnataka - Sadiq was a gem. If you are able to give feedback on anyone we would appreciate you giving it back for him. He was professional, polite, gentle and spoke English very well And to top it all he was a great guide as well. He also went out of his way getting Indian CDs for my father. We enjoyed his company and he made our trip all the more memorable.

Regaalis - staff were great, food at Charcoals was yummy, gym and pool great. They gave us packed breakfasts becausec our check outs were so early.
Room was average, we had ants.
But it was bearable as we didn't spend much time in the room.

Mysore is a lovely city, we enjoyed seeing all the magnificent structures and learning the history told to us by Sadiq our driver.

Goa
Cidade de Goa for what it was it was okay – I didn't appreciate having to pay for WiFi and then only being able to use it in reception. The room was not of 5 star quality - the whole hotel looked like it had seen better days – it needs a revamp. I’m sure when I asked you to book all the hotels I asked for Goa to have at least 5 star – this was not of that standard or what would be considered 5 star internationally.
And in regards to the half day tour my parents did in Goa – you advised that the driver would be adequate (as in be able to speak English) therefore we would not need a guide – on this I agreed to forgo the guide. When the driver came he could not speak English and therefore the tour was a waste of time.
All in all the tour was good – I think for you
I understand in India you guys work to a different timetable but globally this is not acceptable. Even with the payment to Sadiq – you told me when I was in India that he would have the funds by the next day – it has taken you 2 weeks to do it (if you have indeed done it). Just don’t say you will do it unless you 100% mean it. I would rather know I had to wait for something than be led to believe in false promises.
Hopefully you find my feedback co

Hi Vishal,

Once again, I wanted to thank you for your excellent service and care of my family and I while we visited and toured parts of India. Your availability and focus on our comfort, to anticipate our needs and your excellent follow through made for a wonderful experience and I am happy to recommend you and Unisafe Tours India without any reservation. I hope our travel plans bring us back to India - when you do, you can be sure we will call on you to assist us!

Cordially,
Charles Eapen

My girlfriend and I had a great trip around Delhi, Agra, Jaipur, Jodhpur, and Udaipur. The service from Unisafe was great, though, there were some minor inconveniences. Unisafe were always available and did their best to make our trip as good as possible. They even helped arrange a special dinner for my girlfriend's birthday.