I joined a $2k 1 week trip to Bali. The first two nights we stayed at a decent hotel but were taken to the worst restaurant in town. The next three nights we stayed in bungalows where it was about 7 STORIES OF STAIRS FRIM RECEPTION TO OUR ROOMS. The bungalows SMELLED OF SEWAGE and most were FULL OF ANTS. The restaurant in the hotel served the WORST FOOD I’ve had that I can remember. My “curry” was water seasoned with a Ramen packet full of poorly cooked cubes of chicken and vegetables. Another travelers “noodle soup” was literally just Ramen, and a “pizza” was a giant tortilla with red sauce.
The next day we were all crammed into tiny cars and then a tiny boat that we shared with 2 Spaniards that paid only $10–i.e. the markup was astronomical. Afterwards, we were taken to a restaurant where the host’s drink contained an acrylic nail. And, there were MICE seen in both the KITCHEN and at the bar.
On top of this, our guide barely spoke English and did a terrible job communicating about what the day would entail, what shoes would be appropriate to wear, and that we would go OVER 8 HOURS WITHOUT A MEAL.
When I booked the trip, I let them know I had twisted my ankle—then both my knee and ankle—so I would not hike the volcano. At no time was I informed that the guided portion of the trip was 50% stairs.
Despite letting them know I would not hike the volcano, they allowed me to purchase a massage for $66 that unbeknownst to anyone on the trip was to take place directly after the volcano hike. The markup was about $60. Then, since I had been led to believe that the massage would be at the hotel, I explicitly let them know that I didn’t want to wait around at the hotel for my 11 AM massage. Instead of informing me that the massage wasn’t at the hotel, they only refused a refund and let me rush back to the hotel at 11 only to find out then that the group was actually coming back at 3 PM and I could not get the massage since I hadn’t gone on the hike. They REFUSED A REFUND OF A MASSAGE THEY KNEW I COULD NOT MAKE WHEN I BOOKED IT.
Another traveler got COVID on the trip. My discussion of the whole group testing for it was 100% ignored—the response was basically let us know when you feel better so you can rejoin the group.
This was one of 2 of the MOST EXPENSIVE trips I’ve been on and outside of the company and some views that took thousands of steps to appreciate, the WORST TRIP I’ve been on—and I travel all the time.