I joined a $2k 1 week trip to Bali. The first two nights we stayed at a decent hotel but were taken to the worst restaurant in town. The next three nights we stayed in bungalows where it was about 7 STORIES OF STAIRS FRIM RECEPTION TO OUR ROOMS. The bungalows SMELLED OF SEWAGE and most were FULL OF ANTS. The restaurant in the hotel served the WORST FOOD I’ve had that I can remember. My “curry” was water seasoned with a Ramen packet full of poorly cooked cubes of chicken and vegetables. Another travelers “noodle soup” was literally just Ramen, and a “pizza” was a giant tortilla with red sauce.
The next day we were all crammed into tiny cars and then a tiny boat that we shared with 2 Spaniards that paid only $10–i.e. the markup was astronomical. Afterwards, we were taken to a restaurant where the host’s drink contained an acrylic nail. And, there were MICE seen in both the KITCHEN and at the bar.
On top of this, our guide barely spoke English and did a terrible job communicating about what the day would entail, what shoes would be appropriate to wear, and that we would go OVER 8 HOURS WITHOUT A MEAL.
When I booked the trip, I let them know I had twisted my ankle—then both my knee and ankle—so I would not hike the volcano. At no time was I informed that the guided portion of the trip was 50% stairs.
Despite letting them know I would not hike the volcano, they allowed me to purchase a massage for $66 that unbeknownst to anyone on the trip was to take place directly after the volcano hike. The markup was about $60. Then, since I had been led to believe that the massage would be at the hotel, I explicitly let them know that I didn’t want to wait around at the hotel for my 11 AM massage. Instead of informing me that the massage wasn’t at the hotel, they only refused a refund and let me rush back to the hotel at 11 only to find out then that the group was actually coming back at 3 PM and I could not get the massage since I hadn’t gone on the hike. They REFUSED A REFUND OF A MASSAGE THEY KNEW I COULD NOT MAKE WHEN I BOOKED IT.
Another traveler got COVID on the trip. My discussion of the whole group testing for it was 100% ignored—the response was basically let us know when you feel better so you can rejoin the group.
This was one of 2 of the MOST EXPENSIVE trips I’ve been on and outside of the company and some views that took thousands of steps to appreciate, the WORST TRIP I’ve been on—and I travel all the time.

Not organized properly and our trip duration effected.

Excellent arrangements from Road Transport to hotel and Good Behaviour.

My trip to bhutan got cancelled due to restriction by Bhutan govt on tourists due to Covid19. I paid Rs 5000 as advance . Inspite of being informed 1 week prior to my travel date trip Tova refused to refund the money. All hotel bookings in Bhutan refunded even though many were nonrefundible bookings. They not even given any acknowledgement receipt for advance payment. I had asked for adjastment in case of rescheduling the trip, they refused saying its not in their policy.

Out of 7 Days & 8 Nights , one day we had problem of Room Heater & Water

I have been planning trip to Buthan to visit paro, thimpu and punaka for a week in the month of December last week, though it was holiday season, Trip trova agency helped me to schedule my customized trip beautifully with very affordable budget, I would like to thank and appreciate Mr Nitesh for his efforts and time taken for helping in explaining the practicality of scheduling the itinerary of the trip.
However it's so disappointing to cancel the trip to due to personal reasons, the refund procedure was smooth and quick as communicated initially.
I would highly recommend trip trova to people who would like to cherish their trip in beautiful places.

Standard of hotel should be improved, otherwise service was good ,hotels at phuntsoling and thimpu were good but hotel of other places was not good ,located far from city

One of the most humble travel agent I have ever talked. He is very nice and helpful in organising my trip as per my itinerary.
Even the guy who was driving and guiding us all through Bhutan was awsome.UT u rocks man...this Guy is one of the biggest salman fan and was very entertaining. He even helped us through our shopping in Bhutan.Overall had good experience.

This was my first trip with Nitesh, will see you soon buddy for my next one..good luck with your venture.

Trip was organised very well. The driver/ guide who took us around was very informative and patient.

We thoroughly enjoyed the trip. Thanks to Trip Trova

Our trip to Bhutan was very nicely arranged...thnx to Trip Trova...special thnx to Mr. Ugyen T who enthusiastically showed us the true culture of Bhutan....the hotels were very good specially Alem resort...thnx Mr. Nitesh and Mr. Ugyen fr making our trip memorable

I took a tour for Bhutan from 2-8 October with my husband.I contacted many tour operators but I liked Nitesh's behaviour so much. He arranged my tour so nicely in affordable price with good hotels and nice car with supportive driver Yonten. Very satisfied with their services.I am really happy as I choose him over other options.

जब मैंने भूटान भ्रमण के लिए अपने परिवार एवं मित्र की फैमिली के साथ प्रोग्राम बनाया तो कई ट्रैवलर एजेंट से बात हुई लेकिन जब नितेश भाई जो ट्रिप ट्रोवा को संचालित करते हैं से बात हुई तो इनका फ्रेंडली बिहेवियर बहुत अच्छा लगा एवं कम बजट में अच्छा होटल एवं एक अच्छी गाड़ी भूटानी ड्राइवर के साथ उपलब्ध कराई , जिसने मुझे रास्ते भर वहां के जो भी दर्शनीय स्थल हम लोगों ने देखें के बारे में सारी जानकारी दी और ड्राइवर के साथ-साथ एक अच्छे गाइड का भी रोल अदा किया रास्ते में जब भी हमने नितेश भाई से बात करनी चाही तो उन्होंने अपनेपन के साथ बात की और सही जानकारी उपलब्ध कराई वह मदद की। इमीग्रेशन का कार्य उन्होंने अच्छे से कराया इससे हमें कोई परेशानी नहीं हुई उनका व्यवहार बहुत अच्छा रहा अगर भविष्य में मैं फिर कभी उस तरफ का घूमने का प्रोग्राम बनाऊंगा तो अवश्य नितेश भाई से संपर्क करूंगा और मैं उनके उज्जवल भविष्य एवं सफल जीवन की कामना करता हूं

Trip Trova took care of end to end aspects of the tour on time without any hassles. Nitesh is highly knowledgable about the tours and was very helpful in resolving all the queries and ensured a well managed and joyful tour with his team and partners. Thanks a lot Nitesh and Dorji (Awesome Tour Guide who has detailed and exhaustive knowledge of the tour, very friendly, good in communication and flexible). Would strongly recommend touring with Trip Travo!

I have recently visited Bhutan in Aug'18. Since this was a long planned trip with my family and friends, my prior concern was a good travel operator within an affordable budget. Have reviewed lots of other agencies before finalizing a deal with Trip Trova. And honestly, they haven't disappointed me at all. After seeing the previous reviews, I was little concern about my trip first, but have found them very friendly and supportive. They have even suggested and added some additional tour plans in our itinerary without extra charges. More ever, would like to give special thanks to the person assisting us throughout the tour, for his friendly behavior and cooperation... Thanks UT... Looking forward for my next travel plan with you guys.....

Trip Trova and Nitesh are very unprofessional, and does not stick to their commitment at all. They are pathetic in providing service. Their service is so bad, that people should lose trust on any Indian tour agency making Bhutan tour. The places present in itinerary will not be covered too.

We will suggest no one should make any tour through Trip Trova. Any unprofessional, and bad service, bad experience related word applies to them.

Pathetic service from Trip Trova. Nitesh is very unprofessional. I prefer every one not to go with trip trova otherwise you ruin your trip. Nitesh will not deliver services whatsoever you asked for. He acts as just agent, not a tourism provider and concerned about only his payment. After receiving payment, he doesn't respond. He even forgets about the services he mentioned in email or over call. We ruined our Bhutan trip and anyone going through Trip Trova will ruin their trip too.

Please don't believe a single word of Nitesh and anyone from Trip Trova.

Have excellent experience with Trip Trova. Satisfactory Hotels, experienced driver, good sightseeing with reasonable rate. Love it.

We booked our Bhutan trip with Nitesh from Trip Trova - biggest mistake of our lives . Totally unprofessional, inexperienced and did not even know basic details or provide service as per commitment. NEVER BOOK WITH THEM

Very satisfied with the service. I am really happy as I choose them over few other options. Highly recommended.

Good travel services, west Bengal based.. Good staff behaviour