1. The driver does not know the locality of the destination
2. Driver dozed off while driving to delhi in the middle of night
3. Driver was lazy to show around places which need to be shown
4. The plan was not followed and not updated accordingly for the incovenience of Republic day in delhi
5. The agent and driver were not ready to listen to our requests
6. The driver dropped off in the middle of the trip and went away to be a part of another trip
11 Feb 2021
Dear Satya,
Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services
1. Booking was done on 7th of Jan 2021 for Swift Dezire or Etios. Only 2 days before your travel you requested seller Ankur to upgrade vehicle from Swift desire to MPV. On 26th Night seller clearly informed that we don’t have availability for Ertiga or Innova as all are vehicles were booked. On your repeated request we arranged a third party vehicle which we never recommend to our clients.
2. One day before your return from Manali, Mr Sharma Ji (Driver) requested to start early morning so that you can cover Kullu sightseeing (Were not included in itinerary) and reach Delhi on time in order to get a complete day in New Delhi. Driver arrived hotel Katoch Grand on time but you started at 10:30 AM. After covering all sightseeing in Kullu & Manali cab reached Delhi Hotel at 2 PM next day. Driver was continuously drove cab for almost 28 hours and he slept for 2 hours only after your approval. Also We do have recording where you confirmed the same thing to us as well.
3. Driver did not denied for additional sightseeing in Manali & Kullu and took extra miles for best experience. It was not good for our client safety to cover Delhi Locals in the same cab, We requested driver & you for some additional time in order to arrange alternate cab. But you forced same driver to take Delhi Locals without any rest.
4. Due the farmer protest on 26th Jan 2021 all borders with New Delhi were closed. As per TravelOcat policy, which we always share before booking
TravelOcat is not responsible for missing sightseeing, destinations due to political strikes or road block, Monuments, parks, rides etc to be closed without prior notice.
Protest on republic day was beyond our control and it was not well informed to us at the time of booking. In order for your safety in Delhi we provided 01 Night stay in Delhi at our own cost. Also you were continuously forcing us to send a cab at hotel on 26th jan 21 since morning. Situation in Delhi Was very critical. Various articles can be found on web.
5. We request you to kindly read above statements once again.
6. After your approval only we send driver back to his home (recording can be shared if required). Also we have reimburse cab bill of INR910 on 8th of feb 21 using google pay.
Still I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
Thank & Regards
Manoj Bhaskar
(Operation Head)
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