Dear Mathew,

Thank you for taking the time to write your review on Tripcrafters

We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service.

Kind regards,
Manoj Bhaskar
Operation Manager

Dear Dhanarjun,

Thank you for taking the time to write your review on Tripcrafters

We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service.

Kind regards,
Manoj Bhaskar
Operation Manager

Dear Satya,

Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services

1. Booking was done on 7th of Jan 2021 for Swift Dezire or Etios. Only 2 days before your travel you requested seller Ankur to upgrade vehicle from Swift desire to MPV. On 26th Night seller clearly informed that we don’t have availability for Ertiga or Innova as all are vehicles were booked. On your repeated request we arranged a third party vehicle which we never recommend to our clients.

2. One day before your return from Manali, Mr Sharma Ji (Driver) requested to start early morning so that you can cover Kullu sightseeing (Were not included in itinerary) and reach Delhi on time in order to get a complete day in New Delhi. Driver arrived hotel Katoch Grand on time but you started at 10:30 AM. After covering all sightseeing in Kullu & Manali cab reached Delhi Hotel at 2 PM next day. Driver was continuously drove cab for almost 28 hours and he slept for 2 hours only after your approval. Also We do have recording where you confirmed the same thing to us as well.

3. Driver did not denied for additional sightseeing in Manali & Kullu and took extra miles for best experience. It was not good for our client safety to cover Delhi Locals in the same cab, We requested driver & you for some additional time in order to arrange alternate cab. But you forced same driver to take Delhi Locals without any rest.

4. Due the farmer protest on 26th Jan 2021 all borders with New Delhi were closed. As per TravelOcat policy, which we always share before booking

TravelOcat is not responsible for missing sightseeing, destinations due to political strikes or road block, Monuments, parks, rides etc to be closed without prior notice.

Protest on republic day was beyond our control and it was not well informed to us at the time of booking. In order for your safety in Delhi we provided 01 Night stay in Delhi at our own cost. Also you were continuously forcing us to send a cab at hotel on 26th jan 21 since morning. Situation in Delhi Was very critical. Various articles can be found on web.

5. We request you to kindly read above statements once again.
6. After your approval only we send driver back to his home (recording can be shared if required). Also we have reimburse cab bill of INR910 on 8th of feb 21 using google pay.

Still I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.

Thank & Regards
Manoj Bhaskar
(Operation Head)

Dear Phani,

Thank you for taking the time to write your review on Tripcrafters for TravelOcat Services

We have looked into details of your expectation mismatch and we have improved the processes since then. Usually the Journey from Delhi to Manali will take 13 to 14 hour and may vary as per weather condition on that day. Weather conditions are beyond our control. Also, we have passed remarks to all our drivers that they can’t take any break without client’s permission. Sincere aplogy from our transport tean & We will make sure that if you plan your next holiday with us we give you a special discount and make up for your bad experience on this trip.

Kind regards,
Manoj Bhaskar
Operation Manager

Dear Saurabh,

Thank you for taking the time to write your review on Tripcrafters

We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service.

Kind regards,
Manoj Bhaskar
Operation Manager

Dear Mr Srinivasa Rao Nyayapathi,

We are sorry and apologies again for the inconvenience caused at Bali Airport. Post your call from Bali, we immediately talked to our Bali Supplier and were trying to contact you again and again. Unfortunately, your contact number was not reachable. Around 4 PM, we spoke to the hotel and they confirmed that client had arrived and call was transferred to your daughter in room. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We are please to confirm refund of IDR100000. Look forward to making your future vacations even more memorable with us!!

Manoj Bhaskar
Operation Manager

Dear Customer,

I want to extend my sincerest apologies for the negative experience that you had with us. At TravelOcat Services, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.

In Regards to your booking for Singapore package on 27th of June 2019 and the travel date was 13th of July 2019. As per our payment policy a complete payment was to be required 30 days before your departure (Informed verbally and via mail also). Due to delay in payment hotel Village Hotel Albert Court’s promo rates were sold out and we upgraded your hotel (PARKROYAL on Kitchener Road). Our clients who are seeing these reviews can compare both the hotel and prices. We have paid additional amount to the hotel as you were not ready to bear a single penny. The visa was going to delayed day by day so we took loss part and hotel voucher was shared with our visa team.

On 16th of July post your return seller spoke to you while I was in conference, & you were very happy about our services part (Expect day 1 pickup). Also on day first driver arrived at the airport at 8 AM and waited for almost 3 hours. Pictures been already shared with you and your son. Also as per the seller a voucher of INR 2000 would be shared post your return for future booking.

Thank & Regards
Manoj Bhaskar
(Operation Head)

We are saddened to hear that your experience with TravelOcat. As per our policy our sales team not allowed to share more than 3 packages. We had received your query almost 01 month back. Mr Dev was working on your query since a month. Almost more than 20 options were shared to you. As per our system’s latest update your query been already closed. You can post a new query at [email protected] Also we request not to post any fake reviews without taking our services

Dear Mr Mahajan,

Thank you very much for your valuable feedback. Look forward to making your future vacations even more memorable with us!!

Dear Viswanathan,

Thank you for taking the time to write your review on Tripcrafter

We have taken into account your feedback and we do apologize for the service that you experienced. While we realize that we cannot undo the experience that you had during your visit, we do hope that you will allow us another opportunity to restore your confidence service.

Kind regards,

Manoj Bhaskar
Operation Manager

Dear Ms Khushboo,

Thank you very much for your feedback. We have already blacklisted the hotel. Also due to bad weather in Langkawi the site seen were changed.

Dear Mr Manoj,

Thank you very much for your valuable feedback.