12 Jun 2019
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services.
At Travel Vaidya it is our constant endeavour to provide you with high standards of personalized service and efficiency.
I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Pankaj Singh Chandel
Team Travel Vaidya
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