We booked Sikkim package through Travel Namaste India. They were very kind when we sent the query and we have deposited the advance. But after that, We only had to take the follow up to have the confirmation for everything. We kept sending them reminders, made calls but there were always a delay and improper response from them.
Saurabh, who set our itinerary was unaware about the places. We somehow found the no. of his senior Vinod Rawat and spoke to him but he was again an irresponsible person. He said that Saurabh is new in company and don't know much about and he (Vinod) would be the one points of contact for us in cases of emergency. I called him up 4 days before and he said will call me back but till date when our trip also ended today, we didn't hear him.
There was no coordination between travel agent and drivers who have come. In our 8 days of trip, we met with 5 drivers who were completely blank about hotels & itinerary. Though, we asked for 1 driver and assured that it will happen but it didn't. We asked for Innova as preference but got to know by transporter that he was not informed about it.
We will never recommend anyone to book through travel namaste India..they are unprofessional, irresponsible, unreachable, only know that how to take booking and chase customers for money.
However, will appreciate the service of local Sikkim transport coordinator "Bir Tamang" who was very supportive throughout the stay