I am a frequent traveler and this was the first time I had booked a full package with Travel Heights. There were many instances where I got to experience your poor services:
1. We had to travel on 20th August and one of the persons didnt have his visa in hand till 20th morning. Just imagine the anxiety one must be going through with all the bookings already done. All calls regarding this went unanswered. Honestly, I felt your response rate is inversely proportional to the pace of payment received from the client.
3. The hotel voucher stated that checkin time at the hotel is 3:00 pm while we were to reach there at 8: 00 am. While cross checking with the vendor, we were told that this has been taken care of, but whoa...when we reach after an overnight journey at the reception we are told to wait in the hotel lobby till 3:00 pm. I need not mention what all emotions one must have encountered at that time.
4. There was a place where we had to shell out 16$ from our pocket (which shouldnt have been the case as everything was paid off well in advance). When we shared this information and its bill with the vendor, his responded that he will take this up. Though I was glad that atleast he replied going by the past instances, I still await any update on the same. I do not want to run after you guys for this petty amount, but this just reflects the level of ownership.
5. The itinerary stated that we could avail cable car ride at a place named Sentosa Islands. However, we couldnt as we were told that this can be availed only if tickets are purchased from their counters and ours was an online discounted purchase. This information was also brought to the notice of vendor to which there has been no acknowledgement till date
Honestly, its not about the money but the overall experience. Not bothering about your customer's issues, not responding after receiving payments are traits which demonstrate your lack of sensitivity. Given the kind of industry you are in, I am pretty much sure with more such experiences pouring in what will be the growth trajectory.