06 Sep 2018
Hi,
First of all I would like to apologies what ever has happened, Kindly find the below answers according to your points.!
1) Visa Is all depends upon Singapore embassy This is not our concern we always answer your calls and replied you on e-mails, Only 1 passenger visa got late rest 6 passenger got there visa's before 5 days from the travel date, we delivered the visa before your departure day, Even though on our company Terms and conditions we have clearly mentioned that Visa is all depends upon Embassy we are only applying your visa on Passengers behalf.!
3) Regarding the Hotel Check in time, as per your statement you are a frequent traveler you must know about the check in and check out time of the hotel, even though on voucher as well the check in and check out time is clearly mentioned on our voucher which we have shared with you on your 2nd payment day, also Mr Ankit Lingwal has shared with you all the check in and check out details prior booking, we have passed remarks to hotel for early check in but its all depends upon hotel availability.!
4) Regarding refund of 16$ kindly share your bank details with us we will definitely refund you this amount.
5) In our itinerary sentosa island inside cable car ride was the part of your package on which you have provided us go-ahead then only we have booked everything accordingly, we had given you the inside cable car ride, also that was cleared to your husband on call before departure that only inside cable car is included not the outside cable car which starts from city to sentosa island.!
We always answered your calls, even though Miss Prianka ( General Manager ) she was in touch with you personally regarding your holiday plan, Still we apologies what ever issues comes in front of you, We had provided each and everything whatever we had commented, We had provided you 4 Contact details for any emergency and we always answer your each and every call, It may happen we missed 1-2 calls just because is someone's phone is not with that person but always we called you back at the same time.!
Regards,
Travel Heights.
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