I recently booked a honeymoon trip to kashmir with Tourholic.
The hotels that were booked were not good.
We had booked a breakfast and dinner package and there was no proper dinner at the first hotel in Srinagar being a 4star.
Later at pehelgham our package mentioned a deluxe room but we were given a standard room at a very bad hotel. We had paid 9000 for the room but the room was terrible and without heaters or geyser
On calling them they told me they will check and upgrade. I left the hotel and was booking myself into another place. The trip coordinator promised me that he would get me the room at a cheaper rate online but he couldn't deliver his promise and when I tried to book again after 30mins the price jumped by 5k because it was the last room available.
Their driver was also not professional as he stopped for lunch at only one restaurant on all days for lunch as he was getting his cut from there. Also on the last day we were pre booked to visit a few places. He told us it is shut and when we found out locally they told us it was open to visit and we did.
I will suggest everyone to not book through these guys ans book through more well known agencies as they nor the people who work for them there are professional.
29 Dec 2022
Thanks for reviewing us... We had offered our best hospitality and 24/7 assistance and As you have mentioned many things so I want to clarify the same :
- The hotels which we booked was chosen by you only, amongst the 3 hotel option given and all the hotels are 4 star.
- You had booked the package with only breakfast plan and at the last moment when you were in Srinagar you requested to convert it Dinner plan, so that's why there were incomplete arrangement for Dinner.
- We will provide standard room in Pahalgam that thing was communicated after the booking processed and i have a valid screenshot for the same... Also we have upgraded your room to Deluxe premier at free of cost... you have not mentioned that
And the HOTEL HEEVAN is one of the finest 4 star riverside hotel in Pahalgam which you are saying was bad... Every room there have heater and geaser facility... Sorry to say i dont know about your expectations then...
- I tried hard to save your cost for booking to another hotel, but now you are highlighting this in a wrong way... And its not possible that online price will hike just in 15-20 mins...
- Our driver told you there are 2 points which might will get closed due snowfall because the you are talking about will be covered by the Local union taxi so why our driver will deny to go there...
Rest i only want to say if you have highlighted the negative facts so you should highlight the positive part also which happened in the trip...
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