Thanks for reviewing us... We had offered our best hospitality and 24/7 assistance and As you have mentioned many things so I want to clarify the same :
- The hotels which we booked was chosen by you only, amongst the 3 hotel option given and all the hotels are 4 star.
- You had booked the package with only breakfast plan and at the last moment when you were in Srinagar you requested to convert it Dinner plan, so that's why there were incomplete arrangement for Dinner.
- We will provide standard room in Pahalgam that thing was communicated after the booking processed and i have a valid screenshot for the same... Also we have upgraded your room to Deluxe premier at free of cost... you have not mentioned that
And the HOTEL HEEVAN is one of the finest 4 star riverside hotel in Pahalgam which you are saying was bad... Every room there have heater and geaser facility... Sorry to say i dont know about your expectations then...
- I tried hard to save your cost for booking to another hotel, but now you are highlighting this in a wrong way... And its not possible that online price will hike just in 15-20 mins...
- Our driver told you there are 2 points which might will get closed due snowfall because the you are talking about will be covered by the Local union taxi so why our driver will deny to go there...

Rest i only want to say if you have highlighted the negative facts so you should highlight the positive part also which happened in the trip...

Thank you so much Harish sir for your valuable feedback.

Thank you so much Kirti ma'am for your valuable feedback.