Dear Sir as you are aware that payment has been already made to hotels as an advance. And the hotels has informed you that payment has been received on your behalf from Territory Travels.
And secondly hotels has already inform you that payment will be adjusted in future booking with 1 years.
Sir we are among the very few travels company whos communicating with hotels so that our guest refund can be initiated.

Dear Mr. Reddy, I extremely apologize on behalf of the driver for what happen in Darjeeling. But my team has tried to cover all the missed places the very next day.
For the Nathulla Pass ,let me give you the picture which will help other travelers as well. As per rule the place is completely controlled by the Indian Army , as it is a India -China border and a sensitive place too.Secondly Vehicle approval per day is only 100 .Thirdly the permit is issued one day prior which is non returnable and the Official can close the gate any point of time without prior notice. Many travels companies charges 3-6 thousand during during your tour booking and if any cancellation happen guest are given local sightseeing worth 1200 hundred. We few companies request our Guest to pay directly to the counter where the nathula pass is issued to avoid any confusion on your tour.

Hello Maam,

we are continuously trying to improve our services , and your comment motivate us ..

Dear Sir ,

Thank you for your feedback & review , we always try our level best to provide best services to our guest .
I thank to you as well for corporation with us on few situation, where vehicle got delayed .

Thank Jatin Sir for your feedback, it really means a lot to us..

Dear Ms.Sakshi
Territory Travels believe in providing best services to our client, but some time error does occur that’s the reason we send you feedback form, so that me and my team can improve ourselves day by day.
Sometime we reply to our guest comment, where Our Company projected as fraud /cheater. as it takes very long time to ensure trust in the market.
We are Govt approved Travel agent and has been successfully running for last 7 Years .

We are extremely sorry for requesting you to stay at Pelling for 2 night, As due to peak season Hotel had made over booking. As we were informed by the hotel 1 day prior, that the reason we have asked you if alternative arrangement can be made for which you wanted to visit to Kalimpong instead.
We did’nt waited you to reach Darjeeling and then allowing you to face the situation where there is no room for your family and then proving you other Hotel.
Regarding the vehicle we have provided you 1 Innova & 1 Xylo which we have informed prior your arrival and both are Luxury vehicle.
Regarding the Hotel : As per your voucher No-2017128 , I have noticed that your booking was for Standard hotel , we have provided you 2*Star & 3* Star
As in Gangtok we have provided you “Silk Route Residency “ which is a 4*Star property Pelling Hotels was as per Voucher , in Kalimpong we have provided you “Hotel Breathing Stone” and in Darjeeling we provided you “Hotels Dremland”.
On the whole we do believed there has been some error and we apolize for the same and will try to improve for services further.

Thank you so much Maam for your feedback.
We are very thankful for choosing us for the second time for the same destination.
Your booking which got cancelled in 2017 due to permit issue and your Bhutan reschedule tour in 2018 was extremely important for us as you have choose us for the second time.
Your Support and feedback always inspire us to Make Our Guest Happy.

Dear Maam,
Greetings from Territory Travels..!
First of All Thank you so much for your Valuable Feedback..

We agree that there has been some delay on Transport , but you have witnessed the situation at Gangtok during that time. Vehicle Union Strike has taken place for 2 days due to which there were hardly any Commercial Vehicle in Sikkim.
We , somehow could managed the situation due to our Office Base there and i belong from Sikkim.
You can check on the News Artical regarding problem faced by the Tourists at that time due scarcity of vehicle .
Secondly regarding the Hotel and rooms , we have provided you all Deluxe hotels against your Standard Property.
Due to your flight delayed at the time of arrival ,and vehicle halt , on your request at “Sevoke” for refreshment ,Hotel at Gangtok had to provide dinner at 1:00 am morning going out of their way and serving freshly cooked food and keeping all their staff awake .
Which i believe you should give a big compliment to the hotel
Other Guest residing at the same property was amazed to see this dedication of the Hotels owner and staff.
My Group Tour from 22nd May -5th June was very important because we really had a tough time during this period and was trying to fight with the situation every now and then.
During this period there were 33 Individual Groups travelling with us , from which one was your’s Group(22 heads) as well . At that time Vehicle cost for Lachen & Lachung was 32000/- per vehicle
Which we usually book for 15000/- per vehicle and we have to provided you 3 Vehicle , that come to total – 36000/- extra.
Your tour package was confirmed at 3,68,000/- and my company expenditure on your tour was 4,10,000/- (Hotel and Vehicle bills submitted to your father).

But my team didn’t ask for any extra payment as we believe in commitment.
Maam your group member also understood the situation prevailing at that time, even your father (who run his own travels company).And he was aware of these.
Maam above details are just to let you know about the situation and we agree that there has been some delay on transport.

We as Territory Travels always believe in serving best to our client so that we can build long term relationship with you.

Thank you Sir for your feedback it will always encourage us to keep our vision to Serve the Best .
I strongly beleive that Tour gets success when Guest gives more Priority to Services then Price.

Dear Iqbal Sir & Nilufur Maam,

First of all thank you so much for your feedback...
I know that you have threatened to give us native review but we want reply on your review as we are confident enough that we don't compromise in our services.

I would like to clear some few points review.....
1.DID WE FAIL TO PROVIDE YOU THE SAID HOTEL ..?
we have provided you the same hotel as promised ..

2. DID WE DEGRADED THE VEHICLE CATEGORY FOR YOUR TOUR ..?
you have booked for Tata Sumo for 4 Adult but we have upgraded to Luxury Innova and Ertiga(But that's seems not in feedback).

3.WAS THE ROOM NOT UPTO THE MARK..?
we have upgraded the room from Standard to Deluxe(But no feedback on the same) we have also provided you room heater without any charge..

4.DID MY DRIVER / GUIDE MISBEHAVE OR NOT COMPLETED THE SAID ITINERARY?
My company has appointed them and all our staff are well trained and has sound knowledge of their services , that is the reason you didn't forget to mention them. My team have completed all the sightseeing points we have promised as per your Itinerary , as well as we have provided 5-6 extra sightseeing points which was not included in the Itinerary.(as we believed that guest should enjoy at the fullest )

5.WAS THE FOOD NOT UPTO YOUR MARK ?

We have provided you package on Breakfast (On daily basis hotels has included Bread Butter ,Jam,Egg,Alu Paharatha,Curd, Cornflakes, Tea Coffee, Juice.)

The main issue was the rate, you was not ready to make the final payment.
Maam please note we don't charge for service which we have not provided,but on the other hand we work on very small margin and waiving any amount after final discussion is not possible as we have to pay to our drivers and Guide the exact amount and on right time , so that they can provide our Guest the best service all time.
Total Package was 79,000/- +5% GST = 82950/-
You paid 40,000 for confirmation, 30000 1 day prior arrival and rest amount you had not interest on paying. Every day you were making excuse for not paying it.
Guide Charges was 1500 per day which you want to do it only on 500/- per day.
You have not even paid the first days Guide charge, on the final day you have paid only 8000/- and left the Hotel.

My Sincerely request to everyone please don't use this page to threaten someone , but instead provided feedback to us so that we have learn and improve our services on regular basis.

Dear Iqbal Sir ,we treat all our guest as part of our family that is the reason we are still in contact with all of them who used our services.

Sir I love my company as our first priority has been to provide best services all time

IF YOU STILL THINK YOUR ARE CHEATED BY MY COMPANY, THEN KINDLY GO AHEAD FOR FURTHER LEGAL ACTION , ME AND MY COMPANY WILL ASSIST YOU ON THE SAME.

Dear Mr.Mehta, first of all thank you for your valuable feedback
We have gone through your feedback and found out that you have missed some of the point here.
We agree that there has been change in the hotels name during he last moment which has been already initiated to you before your trip started.The Hotel which has been booked earlier at Thimphu was White Tara roome rate @ 4000/- was upgarded to Ramadha Valley room rate 22000/- per night that mean we have upgrades your stay from 3 Star to 5* Deluxe and your was very happy during your stay which you have forget to mentioned.
The Change in the hotels was due to Bhutan govt sensex poll which was declared at the last moment , the situation was so bad that all other agencies had to cancel their booking but since we have a strong in Bhutan we managed to accommodate all our guest to upgrade hotels. .
We have been following with you regarding the Transport(Toyata Haice) provided to you and the driver services which you have mentioned that its was as expected.
The room at Taksang Paradise paro has 12 rooms and all rooms 12x12 double occupancy and Triple occupancy 12x14 .I believe all rooms are spacious enough but as your request we have made a room change on the next day .
Sir as mentioned earlier we are much into providing better service to our guest rather then confirming any booking .
Your feedback will always help us the learn our guest need and improve our services , but 1* star , i believe really dont match to the our services provided.

Thank you Sir for you valuable feedback..We are happy to hear that our team has managed to reach to your expect ion.
Thank you for making us part of your life.

Hi Sohan Sir,

Thank you so much for your appreciation ,