We are a retired french couple , 72 old. My wife (sore back) do not enjoy the pot holes of India roads and especially of Madhya Pradesh. So we asked Safehands travel to organize a tour with minimum car transfer and with main distant travel by train. Mr Rohit did understand perfectly our desiderata and could provide all the logistics. So from Aurangabad (Ajanta, Ellora) to Bhopal, Sanchi, Mandu, Ujjain, Gwalior, Orchha and Khajuraho all went smoothly. Mr Rohit was always reactive and within one or two hours or instantly he could answer and correct any difficulty. For example( that was probably the only "bug") at arrival in Gwalior there was no driver at train station, because train was 40 minutes early (Yes this happens in India), as it was raining we just took , without waiting, a tuk-tuk to the hotel.
We received apology of the receiving car agency and refund of Tuk-Tuk
Mr Rohit was informed within one hour and provided us for a full day tour with the car and driver of Gwalior as an added gratuity. All hotels were well chosen and comfortable, and in a few case we asked for a change either to get either better view or situation or a more Heritage style. This was always done efficiently by Mr Rohit . We also changed one train ticket. And in Sanchi we had not undrestood that the very nice hotel was far from the stupas, we asked for another day with driver and this was made possible in the next hour. Mr Rohit always reacted within one hour. He was constantly asking for our satisfaction. As I am a rather difficult client , with sometimes too much attention for all details, I feel free to say that service was top class, which is clearly not evident in India as most drivers speak little or no english and, as we experimented with using Ola car service in Gwalior, most do not read english and are unable to fully use their GPS. We also appreciated that in most train travel we were in company with the driver until we were safely in our seats. Conditions for advance payments were also satisfying and Mr Rohit accepted a modification in order that we did feel quiet with the calendar. I highly recommend using SafeHands Travel and contracting with Mr Rohit especially if you want a tour which is adapted to your wishes. I also advice that you get an Indian Sim card for your mobile phone, this will provide you with instant feedback with Mr Rohit.