we got a talented driver, a few good hotels, mostly below OYO ( dorm in Rishikesh was an awful experience--asking an old and big size man to sleep on an upper deck bed). Still, we completed our yatra successfully.
On 5th July, I messaged Mr. Rohit said that the air conditioning was not working as told by the driver due to a hit on a slope of a natural disaster on the way to Yamunotri. On that day, after visiting Kaasi Viswanath temple and on the way to the hotel, just 6 KM away, we requested the driver to switch on the air-con as it was too hot in Uttarkashi.
We are all well educated and knew that air-con would not be switched on in a hilly way, but in Utarkaashi it was vice -verse. I also have reminded Mr.Rohit to ask the driver to repair it as the man in our group who knows about it informed us it could be done.
On 14th July, upon reaching Rishikesh, the air-con was not working. In between, we did not think of it, assuming it has been repaired, as I already clarified to Mr.Rohit on 5th July. There very plenty of time to get a replacement vehicle but Mr. Rohit could not do so and when I called for the final time on 15th July at 10am, he said sorry he does not able to find one.
On 15th July we had a bad experience traveling without air-con to Delhi as it was scorching. Some were unbreathable and suffocating.
All information was trustworthy, and the proof of WhatsApp chat has been attached here in this mail.
23 Jul 2022
Thank you so much for your feedback and I apologise for the inconveniences caused you during your Chardham Yatra. It is our endeavor that we make sure that all our guest enjoys their holidays and we accept that we are failed to deliver as we wanted.
There are certain facts which is important to share with you though the same was already shared with before you booked the trip.
1. In July, due to Monsoon period it's not recommended to travel on Chardham Yatra but because of your availability we planned the trip in July.
2. It's seasonal business at certain places like Badrinath, Kedarnath, Gangotri and Yamunotri and at those places hotels are open only for 5-6 months and that too in Monsoon they hardly have any business. So either we or any one can offer you guest houses or Dharamshalas only with very basic food. Same was informed to you before you booked the tour
3. Due to regular rain, landslides and narrow roads, it is top priority of any driver to make sure your safety and that's what our driver did as we focussed safety over the comfort. However when the vehicle had a hit in Barkot due landslide and part of the road was washed away still he continued your tour to make sure you complete the tour as per travel plan. Thank you for appreciating our driver as he was driving for around 10-11 hours every day
4. We would have been very happy to repair the vehicle but unfortunately, in such remote region, there was hardly any mechanic or repair shop was available.
5. We wanted to get the vehicle repaired in Rishikesh however here we failed to do so and you had very inconvenient drive to Delhi and humbly accept our mistake and ready to compensate. Warm regards - Rohit
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