I have taken a package for Andaman for four people for 4N and 5D. I selected package with super deluxe rooms including breakfast. Below is my honest experience in this tour.
On the day one everything went well, they organized things well, we checked into the hotel, and after taking some rest we spent in Port Blair sight seeing. The hotel rooms were good, only complaint on day1 was the hotel(GKM grand) offered only bread for breakfast.
On the day two we checked out from the hotel, and this time as well they gave just bread for breakfast, they said it is because of our early checkout (which was 05:30 am), the prior night they agreed to give boiled egg, and bread but egg was not provided in the breakfast. So two days we had only bread for the breakfast from this hotel. The verification of vaccine certificates was not done for one of our family members(out of four) which is required to get into the ferry(which was supposed to be done by the agency themselves). They asked us to go the office to get the verification done. I am still not sure why they did not took care of the verification of one person when they managed to get it done for all other three. For this we had to check out early and wait for one hour in line for verification. This is the first disturbance. Even after paying them we had to go for ticket's verification, which is their job to do.
After boarding into the ferry we went to Havelock and had some nice time there, this time the hotel we checked-in is not that good, it is some small cottage and had leaking ceilings in the bathroom. I really did not like it. But everything else was good in Havelock. The driver has helped us to do water activities and all. We had to travel to Neil Island on the day3.
They have asked me for more money on the day1 to book the seats in private ferry, which I immediately paid as the govt ferry was not available. Even though I paid them on day1 itself they did not book the tickets, at the end somehow they managed to get the tickets without seats allocated. Because of this we had to wait in the heat outside the ferry as we were not allowed to board the ferry till passengers with seats allocated get settled, they allowed us into the ferry just before 5min of it's departure and we again waited for 20 min inside to get our seats, we had two elders of more than 60yrs age with us, I mentioned this to travel agency before booking the trip itself and requested for smooth trip, which they promised and failed to provide. We reached Neil Island at the end of the day and we checked into the hotel.
This hotel was very nice and comfortable, we had to travel to Port Blair on the day4 in the evening, but the agent could not get our tickets for that ferry, he asked us to be ready for the 11am ferry instead of 5pm. We got disappointed and got ready for 11am ferry and planned for some other activities in Port Blair as we will reach there by 2pm. But when we started for 11am Ferry he again mentioned he could not get tickets for 11am, he again asked us to travel in 5pm ferry. There was lots of confusion and uncertainty because they could not handle to get the tickets on time. At last, we took 5pm ferry and reached at 7pm at Port Blair, I called the agent in Port Blair before starting from Neil and mentioned to be ready at Port Blair on time, but we did not get any car to pick us, we had to wait till 7:35pm and it was raining there, he did not send the car because the other day ferry came at 8pm. This was so irresponsible of them even after me reminding them just before starting.
To conclude this, we had some good experience and mostly bad experience with this travel agency, when we plan our tour along with parents who are old we want everything to be smooth, they promised that to us but it was entirely different experience in the Andaman. What I can see was these people are not the most organized travelers, they get to manage things sometimes and mess up most of the times as they don’t prepare for uncertainties, but when we pay huge money to them to manage our trip we don't expect