I did not get an opportunity to experience the agency services but had to go through a very bad cancellation experience. Unfortunately we had cancel our entire family vacation Boston to India due to a serious illness of my wife.
Two weeks before our trip, notified airlines, hotels, & guest houses including Oasis about our trip cancellation. I received full refund from everyone including non-refundable air tickets & hotel reservations, except the advance payment made to Oasis for the Delhi-Jaipur-Delhi 7 day tour.
I did not get refund from Oasis, was told that the payments were already made to all 4 and 5 star hotels, so no refund. I'm a frequent international traveler familiar with hotel cancellation policies, anyway, was not convinced with the explanation given for not refunding the amount.
After repeated email exchanges received partial refund. My sincere advise to all future travelers is to know the cancellation policy (if any such thing exists with these travel agencies).
10 Oct 2017
Hello Sir, How are you and your wife? Hope she is recovering well.
We know you were upset about the refund part. But you told us 2 weeks before about your trip cancellation and the hotels were already paid for that and they did not gave full refund and the hotel in Delhi charged full payment for the first night for both rooms. See what was in our hand we did and refunded you the amount we received back from hotels. You deposited the hotel payment and we never asked for transport payment. Because hotels needs advance and they do not confirm the bookings without any advance. If it would have been just the transport cost then we would have refunded you full amount because that would have been in our hand.
I understand that you are upset about this but we never wanted it to happen like this. Our all guests are always satisfied with our services and this is the first time we had faced such a problem regarding the cancellation refund from the hotels. Sorry once again .
Thank you
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