Ms Paradise Holidays

What's Good: KASHMIR
What's Not Good:
WARNING: Do NOT Book with MS Paradise Holidays – A Deeply Misleading and Unprofessional Agency

Our recent trip to Kashmir, organized through MS Paradise Holidays, turned into a stressful ordeal due to the agency’s shocking level of mismanagement, dishonesty, and lack of professionalism. This is not just a negative review—this is a serious warning for anyone considering them for travel.



1. Misleading Promises & False Itinerary Execution

We booked our package only after confirming specific requirements—especially hotel stays in Gulmarg and Sonmarg. Instead, we were placed in Tangmarg, under a hotel deceptively named “Gulmarg Inn.” We were never informed of this change, and the agency later blamed “budget issues”—after having already asked us to stretch our budget. It felt like a bait-and-switch.



Numerous sightseeing points listed in the itinerary were never covered. In Pahalgam, we were told one local cab was needed, but we ended up hiring separate vehicles at almost every location—Gulmarg, Sonmarg, Pahalgam—at our own expense. In Srinagar, we were promised several included activities, but only received a one-hour Shikara ride. Everything else required more payments. This was blatant misrepresentation.



2. Highly Unprofessional Payment Handling

Despite paying ₹35,000 in advance (total package ₹80,000 for two adults and one child), no advance hotel bookings were made by the agency. Each day, we were sent UPI links to pay directly to hotels and drivers. This was unlike anything we’ve experienced with any legitimate travel company. It became obvious the actual cost of the trip was much lower—meaning the agency pocketed a massive cut without providing any real service or transparency.



3. A Disturbing Incident on Our Last Day

On our final day in Jammu, we requested a few extra hours at the hotel due to a late train. To our horror, during checkout, the hotel informed us that even the original booking hadn’t been paid for. We were stuck, humiliated, and nearly missed our train. No one from the agency responded to our repeated calls. Only after an hour of stress did the hotel finally get through to someone and secure the payment.



4. The Trip Was Saved Only by Kashmir Itself

The only redeeming part of our journey was the kindness of the Kashmiri people—the hotel staff, drivers, and locals who treated us with warmth and respect. Their hospitality stood in stark contrast to the poor conduct of MS Paradise Holidays.



This was not just an inconvenience—it was a deliberate, systematic failure of duty by a travel agency that operates without ethics or transparency.

I strongly urge everyone: Do not trust MS Paradise Holidays with your time, money, or safety. What was meant to be a dream vacation became a constant source of stress and anxiety. Save yourself from the trauma and choose a travel provider that respects your trust.

What's Good: Bat krne ki tmiz tk ni h
Staff se kam krwa kr unke pese kha jate baki to ky krna inone
Tourist se bat krne ki tmiz ni h
What's Not Good: Don't trust paradise holidays

I booked my package through MS Paradise. Kiran Ranta, Harman who pretends to run this bogus company are criminals. Read honset reviews on Goggle with search word as fraud. Rest are all fake reviews. All her so called employees Susheela, Rajat, Amit, Pushpakabir are with criminal background. Kiran Ranta and Harman have criminal charges on them for cheating and fraud. They took money before hand and harassed us at every stage. Kiran Ranta did not pay at both the hotels Kasol and Manali as well poor cab driver. She and her so called team is an eyewash. They are all criminals. With many police cases registered on them. People don't waste your hard earned money on these criminals. They can lie and go to any extract to fleece money from you. Beware!! Kiran Ranta and Harman are criminals.

Very unprofessional people, they will keep you hanging after taking advance. And within tour also they do not pay to cab and hotels and inturn they keep you waiting for check-ins and cab movement.

Urmila ji & other coordinators nice trip thank you for your services

Wrong promises of hotel booking, they will take 50% money from u and at hotels u only have to pay , at the runtime they will increase hotel and cab charges and u don't even know these people only virtually contact so u will fill helpless in other cities,they only focus on profit never believe on customer satisfaction, I was in 5 days honeymoon tour but these guys totally ruined my trip.

Mandi was great with the entire process from planning to updates during the trip. We had 11 people and everything was perfectly executed.

We had wished for a long time to go to Leh,our last year trip with a south Indian travel company o Darjeling Sikkim didn't go well due to language issues with the local and our south Indian travel agents,so we were looking for some travel agent from North when we came across Paradise travels.Their rates r reasonable.Our trip was so well organised thanks to Mr Karthik.Our local tour incharge was the hotel Manager in which we stayed Azaz@Hotel Jorchung,Leh.
He guided us so well especially due to the dynamic situation there with our health issues due to mountain sickness.Our plans had to be changed especially when they realised how we were coping and he suggested stay at Tangtse instead of Pangong,took extra efforts to arrange rooms there.The vehicle,driver,food,itenary all very well organised.Hotels were good too but due to the electricity situation there, missed heaters at Nubra.There was a temporary room heater at Tangtse with gas cylinder.
The food was usually a buffet breakfast and dinner.At Leh we could place orders and we South Indians got to eat Bajji and Pakoda at request,was awesome to eat in the chill weather.
We were lucky to see snow as we went between May 12_17 th 2023.The location is excellent but bit tough physically unless u r really motivated.I would recommend to stay for a very short period[5_10min ONLY] at Chanla pass Khardungla pass as that precipitates AMS.
Overall I would say that we(usually being difficult customers )were very happy with their services and would definitely choose them and suggest them for further trips also.Thanks Paradise travels and thanks Mr Karthik!

Post COVID it was our 1st family vacation so we were so excited for it. After so many comparison of itinerary & quote received from different tour agent, have selected Paradise Holidays as our tour agent.

Ms. Urmila Shyam from Paradise Holidays has indeed played vital role in finalizing our itinerary that too at good price.

She was continuous in our touch during trip for our experience and assistance.

We really appreciate Ms. Urmila Shyam for her great support and recommend to choose Paradise Holidays to others as well.

Synopsis of our rating basis experience :

Overall Rating - 4/5

1) Itinerary Plan - 5/5
2) Pricing - 4/5
3) Hotel - 4/5
4) Food - 4.5/5
5) Cab - 4/5

Thanks Ms Urmila and Team Paradise Holidays once again!

I am fully satisfied by paradaise holidays. I am really thankful to paradaise holidays to give good rooms and good vehicle and friendly drivers everything good. Thank you sir