KOALA MANAGEMENT PVT LTD

Very poor management. Make false promises. Tour cancelled due to carona but they did not return money. Koala management days take any action but we will not return money.Never book your with koala.

It was not as promised .From day one we were made to wait for about 45 minutes to an hour in the lobby of the hotel for pick ups for sight seeing.We had to call them but they never either picked up the phone or just told us to wait giving some excuses. The result was we didn't get enough time for sight seeing. Their team in Dubai is not helpful and proficient. We were 5 persons in the group and were told that we would get a separate vehicle. This happened only to pick up from airport on day 1.Later we had to wait for other people who were late always. We suffered because of their poor coordination. It totally spoilt our fun .

Please avoid them because they are very polite and cooperative unless and until you book your holidays then they may or may not pick your phone even. The flight was at 3.35 in the morning and we were dropped at the airport at 6 pm almost 9 hours before flight. They didn't arrange a taxi to pick us from the hotel even though they promised at the time of booking. But later they turned hostile. There are several things which i may not be able to mention here.

Best experience with koala tour. best hotels at affordable price. all staff is very co-operative. Thnaks to Mr. Abhinash and Mr. Rajan for handling everything and giving us such a memorable trip. Do contcat koala travels before planning for any vacation.

Overall trip was good but need to improvement. They covered three things...

Hotel stay , transportation and tours.

Stay, Red ginger chic resort was very good.

Transportation, first day they send private car but after that mini bus was there for all, Phuket to krabi transfers even air port transfers. They committed privet car.

Tours, out of three, two was very good. Third was partially covered and rest we did from our self.

Mr. Karan and Rajan from Koala management, was available on the whatsup messenger through out the trip.

Thank you,
Taru Ranjan

Good packege management superb. Nice planning. I enjoying me and my family members

Hotel Transport are Very convenient and guide also explained very clearly
It would be better if the management also provides lunch
Totally all the travel arrangements are good Thanks

Relaible and good service and very cooperative staff.

Its best experience with koala tour. best hotels at affordable price. all staff is very co-operative. particularly mr kanishk sharma is very co operative. think koala travel before planning for sny vacation

Do not go for koala travels, they will show you a picture before payment and after that another picture when you will pay the amount.

They have deleted our watsapp chat in which they promised everything.
I have all the proofs to prove myself.They play with words
I highly recommend not to go for this travel agency

Travel Arrangements were good and timely but local sightseeing services during holiday were outsourced and dis satisfactory.

i give him 3* out of 5
before payment i call and message was very good i got timely updates about everything
after payment just reversed. trip was good but my hotel

I was extremely satisfied with Koala Travels & Holidays.
Ms. Neha Kumari, our tour planner, has proven to be very courteous and helpful from the very beginning, trying to organize at the best our trip to Mauritius. The guide,drivers and Hotel staff are very professional and friendly, the accomodations simply superb. I highly recommend it, Ms. Neha will turn your trip into an unforgettable experience!