Travel Agency in Gangtok, India
Kelly Tours and Travels is a locally-run company that specialises in custom-made and tailor-made itineraries. We have the inside lead on the best authentic home stays run by the indigenous people of Sikkim and North Bengal. From cultural tours that showcase rich, vibrant diverse heritages to personalised honeymoon packages and tours that stray off the beaten track, we do it all. We believe in giving authentic experiences that the discerning traveller can treasure for a lifetime. We create memories not just holidays.
Subhash Saini - India
They will talk sweet and luscious at first and when you fix a tour, they will give you all the standard services (shoddy hotel, bad room quality, bad food, bad taxi) for standard money.
Even after the payment mode is already fixed, we will make your tour toxic by asking for money in advance as soon as the tour starts.
Prachi Chatim - India
I am very thanky to Sonu arranged a brilliant trip for us. And Joy who helped us in Sikkim. We thoroughly enjoyed every hotel we stayed in was amazing. Our all drivers were great and safe drivers.. it was brilliant and m thankful to Sonu for arranging the trip for wonderful and making our trip a success
Bhuvaneshwari - Chennai India
Trip For: Darjeeling, Gangtok
We travelled 8 adults to sikkim on 25th Dec 2019 thru Tatreng tours and travels.. They have arranged everything in a planned manner.. All hotels are awesome and had a great hospitality.. special thanks to Yak and yeti gangtok hotel owners and other hotels also good in lachen klifton crown and lachung Deezong hotel and Raj Darbar in siliguri ... All cab drivers are also too gud and overall arrangement by Sangey and sonu from travels are awesome.. keep it up guys.. we all had a gud time and remarkable unforgettable experience..
Manish - Mumbai India
Trip For: Darjeeling, Gangtok
Leave some incidents overall tour was excellent. In gangtok hotel yak and yeti services is very very good and hotel staff is also very good and familiar and delhi head sonu sing is also very helpful beware of jain group of hotels specially in pelling very bad service and staff behavior is very bad included manager but thanks sonu sing for solve my problem in pelling and gangtok tour manager mr Sangey is also very good and cool person
Rakesh Sood - Mumbai India
Trip For: Sikkim
Excellent friendly drivers.
Hotels and food cod have been better.
Rajeev Kapur - India
Thank you for arranging a good trip for us in Sikkim. All of us enjoyed it a lot. Sikkim is a beautiful state and the people are wonderful. They are friendly and seemed to be a very happy lot.
Pelling was probably the best stay for us. The staff at 108 was good and eager to serve and looked after us very well.
Lachung hotel rooms were excellent with a great view of snow topped mountains, however, food was poor.For that I would not recommend that hotel.
Our driver, Kalyan, is a safe and quiet one. Drives very well which made us feel comfortable. I would not say that for Nandu Roy. But, Nandu was more communicative and shared a lot of information about places enroute.
Regretfully we couid not you meet in person.
Once again I thank you and will recommend Kelly to my friends.
Padma Vathi - India
Dolma did a very good job. Everything was perfect.she was detail orientated and briefed us well before our trip and there was no need to follow up on anything. It was a wonderful and memorable vacation for us.
Vivek Anandan - India
We visited Sikkim and Darjeeling tour. Kelly made this trip a awesome one. Dolma was very kind and helpful. Tour coordinator Tom well organized this trip. Drivers are experienced. Pelling Cottage owner Pem is a gem of a person. He was so kind, understood our needs and provided required support. Food was homely and delicious. Except minor issues and Lachung hotel cleanliness, everything was fine. Definitely will recommend my friends. Keep it up, well done !!!
Shanmuga Priya Gowda - India
Very bad experience., not worth the money. Dolma is very keen on money .. no body picks calls after putting us in bad rooms.It would have been decent and nice if we had booked rooms online ,as in Sikkim rooms are available for even 2000 .. which is very nice . Dolma has collected lump sum and put us in a third rated hotels where there were no reception people in the hotel ., we had to wake up the cooking people and the rooms were horrible.we had to rebook the rooms there and they had no courtesy to return back our money. Kindly don’t book through these people . Online OYO app based rooms are far better and your tour will be memorable instead of fighting with these ..Dolma and Tom
Usha Hegde - India
Though the place was amazing the travel experience with this agency made us to remember Sikkim forever...!! bcz of our no mistake. We travelled with this agency and rented a vehicle from 31st October 2018 to 05th November 2018. The first 5 days travel was good and driver was also decent and well behaved. Whereas they are very poor in maintaining time. Like any other travel agency, they had also taken our itinerary and travel details like arrival and departure flight details much before our journey. Whereas the driver was very poor in maintaining his timing to reach airport on our way back. He was supposed to reach our hotel by 8 am to pick up for our 3.20 pm flight (since travel time to airport takes around 4 to 5 hrs max, considering all type of medium to heavy traffic). Whereas the driver reached our hotel at 9.00 am after we are calling him for 8-9 times. We even called our tour manager Mr. Tom & Ms. Dolma. Whereas they were also keep telling that driver will come soon. And also after the late arrival of driver he was roaming within the city and his parking area for their own work and on the way back he went to take permit for his next trip and almost 35-40 mins he made us to wait on the way even after our constant reminder about our flight timing.
Even once we reached Jalpaigudi the driver was very scared to over take other vehicles and he was looking like poor driver in city limit (though he was managed to drive in hill stations lachen and lachung ). Finally he dropped us at 2.50 pm for 3.20 pm flight (Obviously we had missed our flight because 40 mins before the departure the gates closes). And when we asked the driver to contact their office and reimburse us for their mistake in delayed approach and their personal works, the concerned manager Mr. Tom & Ms. Dolma both were telling us to stay in Bagdhogra for that night ( no one can affords this since all will have their official leave plans already). And obviously even for next day the flight tickets were very high. So we were forced to spend Rs.17000/- per couple i.e., Rs.34,000/- for four people, for one way from Bagdhogra to Bangalore ( the cost of our flight for one way costed us more than the total amount of Rs.25K pad for 5 days travel).
The mangers are very poor in customer service. They are not even courteous to give some solution (when it is purely the mistake of their own driver). More over they had promised us that they will be giving some other driver on that day (who had picked us from Airport). But they sent this driver and made our trip to SIKKIM an horrible experience.
So we suggest people to take care of your journey timings (Especially when you are travelling in Flight or train) before going with this agency. Very worst agency to avail service.
Samrudh Chanda - India
First of all Thank you for the wounder arrangements made by you.
Most helpful team ever met with.
I wish to tell something more than Excellent
All the best. 5/5
The best trip arranged by Dolma and Team,
Praveen Kumar - New Delhi India
I become a fan of Mrs Dolma Wangdi,who designed our trip plan.she arranged things beyond package limit at odd times as well.Vehicles were readily available as they own the vehicles.All cars were neat and clean, also all drivers were well mannered and language was not a problem.
Sathya Narayanan - India
Our 6 day trip to Gangtok and Pelling was wonderful, thanks to Dolma and Tom's excellent service and also having a great driver like Chandra. We had originally booked for North Sikkim, but due to landslides we were unable to go there. Thankfully, Dolma immediately changed and rearranged our trip to Pelling for 2 days. The driver was very skillful in driving through the roads that was full of landslides and he was very helpful in helping us with more sight seeing places and very patient in heeding and suggesting the itineary.The accomodation was good, however it could have been better still.
I would recommend anyone to book a Sikkim trip with Kelly Tours without any doubt
Pradnya Churi - India
Our 10 day trip to Sikkim in May 2018 was absolutely hassle free due to the excellent vehicle service provided by Dolma and Tom.
While booking with them I was little worried, as in Sikkim all the vehicles are on point-to-point basis, so you don't get a dedicated one.
But they managed the vehicle and driver changes so well that we didn't have to bother a bit.
All vehicles (Innova) were in good condition, the drivers were excellent, and reported on time.
We covered the major part of Sikkim with Umang. I must say, his driving expertise and humble attitude made us very comfortable.
Dolma also maintained personal connect throughout our stay, which is appreciable.
I would recommend everyone to go with Kelly Tours without any doubt in mind.
Sanjeev Sen - India
Trip For: Darjeeling, Gangtok
My trip was fantastic. This wa a Trip for my friends & family.
The weather was awesome . heartily thanks to Kelly Tours and travels
Especially thanks to Umang (Driver) he is very supported. and also thanks to Tom for regular feedback of trips. We wished to visit nathula pass & flowers valley but due to some unavoidable conditions we couldn't go,but it's OK,may be next time we will cover it.
Rajnikant - Mumbai India
Trip For: Sikkim
I would like to put forward my hearty thanks for making our family trip Memorable. I would like to mention and appreciate your customer service and personal care of your client to make the Tour more comfortable and easy turns to Joy full Trip. Thanks to maintain the trust of my family members and relatives on me as i have decided to visit resulting to which they all have come with no complaints. The best part is Kelly staffs are very good, caring in nature whether Driver or Office that made Tour safe & comfortable. Thanks
If in future i plan or suggest anybody to visit Sikkim I will surely suggest only one "Kelly Holidays Tours And Travels"...Thanks a Lot for every thing.
Special & Hearty Thanks to "Dolma Ma'am" and his team
Monty Bhagia - India
Trip For: Darjeeling, Gangtok, Pelling
Most pathetic experience ever. Kelly Holidays are the worst tour operators ever seen. We were on a family trip for Darjeeling and Sikkim, but these people ensured that we donot enjoy!
Firstly, they sent the worst driver ever ...Mr. Umang, who has no sense of driving, who drinks and drives on such risky roads and when we ask him to stop for tea, meals, etc he doesn't stop giving n number of excuses without caring for the tourist needs. He would only care to stop where he gets his commission and would care only to reach the destination.
Secondly, the hotels booked by these people were not even eligible to be called hotels, specially in Lachung and Darjeeling. Such pathetic rooms with mice and cockroaches and clumsy rooms.
Thirdly, these people donot pay for the hotel bookings in advance and everytime while check out, the hotel used to ask for money and then we used to coordinate with Mrs. Dolma and Mr. Tom and then after lot of conversations with the hotel they finally allow us to check out after wasting so much of time.
Fourthly, they have no coordination amongst themselves, so what we ask Mrs. Dolma, is not communicated to the driver and vice versa. Mr. Tom only knows to talk politely, but with negligible management. Driver Umang and Mrs. Dolma sometimes lose the politeness also.
Fifth, we wanted to visit Nathula pass in Gangtok and we were promised by these people, but on the previous night hey inform us that they couldnot arrange the passes. When we tried from our end, it was done easily. So, we understood that they didn't have the intention to make us visit Nathula pass because they could save some money.
Finally, while returning we had our train from Jalpaigudi road, but we were dropped or rather thrown at New Jalpaigudi road which is 30 kms before Jalpaigudi road, just because the Driver Umang was reluctant and Mrs. Dolma supported him by saying that all tourist book from New Jalpaigudi only, so they will drop at NewJalpaidgudi only and not Jalpaigudi road.
I advise the readers to not to make mistake of booking throgh Kelly holidays or else your holidays will be a nightmare.
Bhupendra Pandey - Ambikapur India
Trip For: Darjeeling, Gangtok
First of all i would like to put forward my hearty thanks for making our family trip interesting and grand success. I would like to mention and appreciate your customer service and personal care of your client to make the Tour more comfortable and easy turns to Joy full Trip. Thanks to maintain the trust of my family members and relatives on me as i have decided to visit resulting to which they all have come with no complaints. The best part is Kelly staffs are very good, caring in nature whether Driver or Office that made Tour safe & comfortable. Thanks and best wishes to Mgr.Mr.Tom & our Driver & Guide Mr.Chandra Tamang.
At last but not the least i wanted to share your wordings when i contacted first which i remember " Let the Kelly should plan your Tour & Your will never forget for the Life time" that was really a gentle promise and you maintained. If in future i plan or suggest anybody to visit Sikkim I will surely suggest only one "Kelly Holidays Tours And Travels"...Thanks a Lot for every thing.
Special & Hearty Thanks to "Yangchen Dolma Ma'am"
Kallapalligovindarao - Hyderabad India
Trip For: Darjeeling, Sikkim
Please don't misguide tourist's but this trip very enjoyable
Kamal Tapadia - New Delhi India
Trip For: Sikkim
The Staff is very cooperative and takes care at each point.