Joy Tour And Travels

I had booked a cab from Joy Tours and Travels with Asima for 7days for 4500/day after I had sent all my itinerary to them. Upon booking for confirmation they asked to send 5k as advance and the remaining when they did the pickup. When asked about the driver details after the advance payment they mentioned they will share on 1 day prior to the booking date. For the morning pickup, I had to follow up from the previous morning itself by calls and messages to get the driver details so I could contact the driver, Finally I got the driver details in the night which is not at all good I think. I don't know if the issues have only started.

1. In mail they mentioned that in Srinagar local sightseeing, Nishat, Shalimar, Cheshmashahi, Botanical Garden, Pari Mahal, Shankracharya. (its Include In this package). But when it comes to travel they mentioned  Shalimar, Cheshmashahi, Pari Mahal etc are not included in the package, it's just for our reference on the places we can go and it was accidentally mentioned in the mail blah blah blah. And if needed we need to take another local cab or rickshaw for that.

2. Sonmarg: Mamar Valley, Lovers Point( its Include). In this also when going there the driver mentioned there is no such place at all and the lady was telling lies about those places.

3. The driver said it will cost around 900/hr for shikara and they will provide 1.5k for 1.5 hours ride which is a good deal and will cover 4 points. But those 4 points are not at all good, just some duplicate points and they were not willing for 1.5k and had to pay for 1.8k for that ride. When they started to go back to the gate we mentioned it was a 1.5 hour ride and even 1 hour is not gone. So they started to slow down the shikara and including the time we spent in some bazaars it covered 1.5 hours. And when we reached there they asked for a tip and we were not at all interested to pay the amount. And when checked with a few others the per hour rate is just 500 only.

4. The driver is always interested to complete the trip ASAP and go home. He always mentioned about the ramzan fasting and going home, spending time with family. If they are that much interested to be with family then no need to come for the trip so we will get someone else. We came here and paid the per day amount to him for hearing this and adjust depending on his needs, and some days we also have to clearly tell that and deny ending the trip at 4-5 pm.

I went to Kashmir with my family and my entire land package was managed by Joy Tours and Travels.Ms Bisma organised everything very well. Hotel bookings and place related information was conveyed well in advance. We were informed about the dos and don'ts about the places to be visited which helped us to take better decisions.We enjoyed our stay in Srinagar,Sonmarg,Gulmarg and Pahalgam. All the hotels were very good and our car driver Mr Majid was also very supportive and helpful.We were actually able to experience why it's called heaven due to its mind-blowing natural beauty .#Kashmir
So thanks for making my trip super awesome and memorable.Cheers!!

It was really awesome experience with Joy tour and travels.suhaib ahmed was very energetic to provide all facilities throughout the trip. We planned the trip with our 12 people group with Joy tour and travels to Srinagar, Gulmarg, Sonamarg, Pahalgam. Their management was wonderful for every time slot.
We have 3 kids under age group of 3 years but they took care of them as well. The main thing which is very important outside our home is Food. So they provided the yummy delicious food.

Being an traveller, I will say, They are best to serve anyone.

I personally say thanks to all members of Joy tour and travels Team who were there with us on this wonderful trip. We will reach back to you with more trips in near future....anarkali houseboat in Srinagar and palm spring hotel in Srinagar was just amazing....a big thanks to suhaib ahmed sir for everything...

A lot of Tours Operators in India, But Joy Tours & Travels (Srinagar) is One of the Best and most Trustworthy companies. We have booked 8 Nights Package with this company at a reasonable price. Mrs. Asima Batt helped us with the whole tour. We have much enjoyed Srinagar, Gulmarg, Sonmarg, and Pahalgam. Also. A Cab Driver is also very helpful. If anyone wants to visit Kashmir, Please contact Joy tours & Travels before booking with another company.

It was a beautiful and memorable trip for me and my family...Thanks to Joy tour and travels and especially ahmed who made it possible for us...It was a hassle free experience throughout the tour from pickup at airport to drop...ahmed supported us everytime and was so cooperative to us.

I booked my sightseeing and all local activities and travel through Bisma Gulzar of Joy Travels and I had a great experience. Everything was really well organized. Extremely smooth and well planned. The Driver and Guides were excellent and Bisma was always available for any help and clarifications. Their attitude was really good and the whole trip was excellent. Bisma was very proactive and helped in organizing this trip really well. Hats off to Bisma, Altaf and the others involved in making it a memorable holiday for us.

Dear Ashima Bhatt,

It was Great experience. Well organizing Kashmir Trip with good recommendations and travel tips to save money and get the best value out of our trip. Thanks to Ashima for organizing this and keep a check during the entire trip duration. The booked hotel was suprebbb & cab driver was also very friendly.It was the most amazing! We highly recommended for your support.

Thanks !!!!!!!!

The 5 day Kashmir trip was exceptionally planned by Joy Tour and Travels. Excellent service by Miss Bisma Gulzar. She helped me in planning the trip and made great arrangements for us with excellent food ,lodging and travel with decent price.
She is soft spoken and was always available throughout the journey and helped.
Special mention to the driver Mr. Shoaib who helped out of the way as we lost our ID proofs in hotel but he got them back with his contacts .
I will recommend Joy Tours and Travels to anyone who is planning Kashmir Trip.

It is a great pleasure to let you know that SRINAGAR tour you organized was a huge success for our in every possible way we could imagine. So on behalf of MY FAMILY MEMBER, let me thank you JOY TOUR AND TRAVELS General Manager MISS ASIMA BHATT for organizing this pilgrimage that was rewarding and worth every cent we paid.THANKS Asima Bhatt make our trip amazing...

many thanks for making such a trip possible. The organisation, the effectiveness, the planning and on top the driver were just perfect. We felt so comfortable although being so far from home. Everything worked out in time and perfectly.

We will definitely recommend your travel agency as well as our driver to our friends who are also planning trips to Kashmir.

Ms.Asima Bhat has arranged our tour very nicely. Excellent service and nice arrangements made by her ! I will always recommend her ! Overall excellent experience and hassle-free tour

Hotels are very nice clean and very tasty food provided by hotels ,, joy tours service is excellent,, madam is very helpful…

Thank you, Asima Bhatt and Suhaib, I must say I was delighted with the service you and Joy Travels provided it was just what I wanted. This is the first time I have used your services, and you provided a faultless experience.
I will definitely recommend you to others and will use you myself when I travel to Kashmir again.

Joy Tours and Travels crafted an enjoyable package for us. Being a first time traveller, we covered some main places. Suhaib of Joy tours coordinated our internal travel efficiently and ironed out our concerns immediately. All in all it was a pleasant experience!

Just awesome. Especially I thak Ms. Bisma for offering best service.

Joy Tour has provided excellent service representative of company Ms. Ashma was continuously with touch in entire trip and has provided each and every service whichever have been offered at the time of booking Hotels and rooms was great and at great location behaviour of drivers was good. Overall great experience.

Excellent service from start to finish and
Driver Shokat was so humble
We would love to travel with you again @joy tours and travels

Bisma was our coordinator for the itinerary for Srinagar, Gulmarg and Pahalgam, and she gave excellent support and service to us. She scheduled and monitored all trips closely and was very prompt in responding, checking in, and resolving any concern or issues.
I would recommend Joy Travels and particularly Bisma to other travellers as well.

The tour was organised nicely by Ms Bisma,whi was our relationship manager on behalf of JOY Travels. All services were provided timely, the car was good and the driver were also very supportive and Ms Bisma was also in touch with us throughout the trip.

We went on a honeymoon with joy package and were skeptical of our safety. However, joy tours and travels ensured that we enjoy the beauty of Kashmir with safety

It was really a great experience with Joy tour and travels.they planned everything very well.hotel rooms were clean and spacious.

My kashmir and ladakh booking is done thru Joy Tours from Ms. bisma gulzar.....very polite, client handling statergy is superb...i m dealing with joy tours from almost 2 years and above

Our kashmir trip was effectively planned and well executed by Joy Tours and Travels- thanks to organiser Bisma and driver Irfan. But for the houseboat stay which was shabby other things went on good.

Aashima ma'am was our tour co-ordinator and she was very co-operative and helpful throughout the tour. Our tour went well.Hotels and facilities were also very good.

1.The driver was very experienced and Cooperative.
2. The driver was highly well behaved and punctual, Tempo traveller was perfect.
3. The driver might have a setting with the local Taxi for Sonmarg- Ladakh visit and Horse and Sikara agents, for which, we were charged a lot for local sightseeing, which should be rectified by the company.
4. Our advise is don't take tour package from any operator, arrange hotel and plan ur trip yourself.
5.Overall our Kashmir trip with Joy tour travels was good and memorable.

Very excellent service , delivered whatever committed

We had a great experience with Joy Tours & Travels.

Very bad and ugly experience.

The reasons are -

1. The driver was inexperienced
2. The driver was non-cooperative
3. The driver was highly unprofessional
4. The traffic police had fined the driver three times for incorrect papers and documents
5. The driver might have a setting with the local Horse and Sikara agents, for which, we were charged a lot for local sightseeing
6. The driver was giving wrong information and guidance in numerous instances.

I shall not recommend anyone to hire Joy tour and travels driver.

Bisma Ji gave super good service we enjoyed a lot.

In month of May 2022 we went to Kashmir through Joy Tour n Travels . Excellent service provided

Had an awesome kashmir trip between 1st to 6th october..thanks to Bisma Madam for arranging this wonderful trip..

Good experience, showed all places, rooms were good.

No feedback as it was a good experience..............

Thanks vishma madam for arenge a good trip for me at cheep rate.

Excellent staff and good behabeare and I am comes g kasmir and also to vist

We had kashmir tour assigned by joy tour N travels Provide such a great property who made our tour memorable ....Especially thanx to Ashima N her team who is very coperative N prompt When we had any problem.
Thanks to 'JOY TOUR N TRAVELS'

We had a great experience with Joy Tours & Travels. Would like to mention that Asima did a great job in planning and executing the itinerary for us.

Thank you Bisma Gulzar for providing Tempo traveller at reasonable rate and driver was also nice person. He was good tour guider too.

Honeymoon Trip to Kashmir arranged by Joy tour & travels was Awesome , thanks to Joy tour & travels and the team to arrangement for my best moments in Kashmir and Agra.

It was a great experience
The hotel was average
Tents at nubra and pangong were good
Overall it was a nice experience

These people are just fantastic specially Ms Asima. Very good service . Transparent and clear. Amazing experience .

Had a wonderful time in Kashmir. Thanks to Joy tours and travels and their coordinator Bisma for arranging everything .

Bad experience with the driver n misbehaved with us, complain given to agent but got no solution, on last day got the resolution...one of the worst experience with travel setu...should focus with Customer need n understand customer problm n solve them, not to tell customer only to adjust and don't take action on driver, unless senior taken the action

Its really a wonderfull experience for me and my family to visit Gulmarg and srinagar with the help of joy travel.All arrangments done by them was perfect.Bisma mam
coordinated this tour.she continuos contacted us to know about the recent progress of tour and my family wellness.that i like the most.the veh,driver Aadil also did a good job.silent and smily face.the hotel was very nice and looky.dinner was awesome.now come on badyari palace houseboat.its my dream to stay a night.interior subhan allah.only issue issue with the electricity.no alternate arraangment.my family really enjoyed a lot to visit gulmarg and skiing.overall tour rated by me is 5*.thanks.

Best service there was not a single problem, smooth trip, thank you so much Ashima n joy travels

Good Service
My agent was Ms Asima Bhatt.
Would recommend to friends and family

We have a good experience, with joy traveller , nice and humble driver , reasonable price, Ashima was our tour coordinator, she was always available for any kind of help and guidance. She was having perfect knowledge about kashmeer

Overall trip was very good and all arrangement was also well planned.

Proper communication and contact required from tour operator once you are in Kashmir area.Many spots from tour itinerary not covered and no communication regarding this.eg Shikara ride was complementary but we had to pay for it due no proper communication.

I had done an advance booking with them 3 months ago and the driver they provided on the trip was from Jammu who had ZERO knowledge on the roads of our Kashmir itenary. We missed several of our sightseeing points because we wasted a lot of time in finding the navigation to major tourist spots. Also a different driver came for pickup at Srinagar airport who was 1.5 hrs late, so me missed a few points on the 1st day itself in Srinagar. Also on the last day, the house boat they provided was different from the one I booked and the reason they gave is that it is part of the same group, then why was this not communicated earlier? All they care about is PAYMENT to be made IMMEDIATELY without hearing your concerns, and Bisma who was incharge of our booking will literally sound threatening and will instruct us to not leave the houseboat without clearing the dues under whatever circumstance although there were network issues for any application to work in Dal lake. They are extremely bad at customer service. I have traveled a lot but this was the worst experience ever!!
So NEVER EVER BOOK YOUR TRIP WITH THEM IN YOUR GOOD STATE OF MIND!

Worst experience with Joy travels. We booked tempo traveller and they provided winger. Also in pahalgam, they promised for 2 days but only 1 day provided. They will talk to you very nicely but service is worst. Dont book with them.

Our relationship manager Miss Siya was very cooperative.

Tour was arrange by Joy Tours and Travel is excellent..
It was very nice and affordable Tour...

Visited kashmir last week through them.
Worst Experience.Stay away from this agent.
Waste of time and money.
Unprofessional,Pathetic Service.

This travel company in Srinagar has given me worst experience in life time. The experiences We as a newly web couple have gone through urged me to post this review and help other to not commit the same mistake I have done .

Ms Bisma who was my agent for the trip has only encouraged me to complete payment towards the tour according to their rules that is full payment with 48 hours of commencement of tour but nothing else in the trip was taken care of. The trip was a 4 night 5 day one. We were provided with most unhygienic and dirty cab amidst the covid pandemic for the first two days of the trip. Upon contacting multiple times and letting them know the requirements she bluntly blamed it on us as saying we contacted her late for the trip booking.

Stay at Hotel Affarwat was not okay as the place provided WiFi only for the front desk and not in the rooms above. So a full day with out network. Later upon informing Ms Bisma says that we should have informed her when it was not provided.

The second day stay was at Encco hotel and was good baring the cab ride which was a pain.

The third day stay was at Abshar at Pahalgam which was once again not okay. The rooms were not clean with heating system and hot water were not available. Once again Ms Bisma was contacted and further Mr Asif Raj was contacted who runs the company and both this time bluntly say that it is normal and least bothered for their customers.

The fourth night stay was promised to be at a hotel with decorated room and candle light dinner with a cake. And which was royally denied by Ms Bisma stating that she has planned that in some other hotel which was not mentioned in the package.

Thanks for ruing our( supposed to be best) 5 days and 4 night trip at Kashmir.

We Have visited Leh Ladakh trip through joy tour & travels.The arrangments made by IYMAN Ma'm. i m traveling most of the time of the year but first time i booked a package through travel agent. i got super satisfied. You IYMAN the best travel agent.our experiance was wonderful. IYMAN mam helped us a lot. she was always available on just on call.all the arrangment were done very smoothly by IYMAN &JOY TOUR .The best part was that when i departed from leh to my hometown then also u were concerned that we have reached safely or not.
Thanks IYMAN ma'm

Trip to Kashmir arranged by Joy tour and travels was excellent. Special thanks to Ms. Iyman who was a well versed professional and polite .Right from adjustment with dates to well embellished hotels and boats , everything was awesome. Iyman u r truly an impeccable person.
Just little bit more careful with breakfast.

ritical: Professionalism, Quality, Responsiveness, Value
1. Unprofessional/ Rude drivers- Not arriving on time for pickup. Threatening body language.
2. Your tour programme will be changed without any sort of notice.
3. Fake promises of being created like a family but in real, they only means business.
4. After canceling the tour with them, they didn't refund anything and in fact claimed for retention amount.
5. Please save your money by choosing wise options.

Dastagir Kolsawala

Its been 1 year and this Joy tours and travels owner Asif Raj Baba has not returned the amount which he took for booking for his pathetic service which I denied.. They anyhow wants to make money and customers are least important for them
I can also share screenshot of the same

Worst experience ever had.. Completely ruined the road travel experience to Kashmir and laddakh.. Unapologetic and irresponsible service provider . Given a vehicle with zero safety concern( no fuel tank cap, seat belts were not working). Strongly recommend not to buy there services (from ashima) . If you still want to make a deal with them, visual inspection of vehicles is recommended..

We booked a taxi from Joy travels for 7 days tour in Kashmir including Srinagar, pahalgam, Gulmarg and sonamarg, Md Fayaz the driver of innova joy taxi was right there at airport to humbly receive us. He took us to all selected places in Srinagar & other places. The joy Office Madam duly coordinated our travel almost 2-3 times on daily basis and we were really impressed by their excellent service. We wish them much more business in future too.

Trip programs arranged by joy tours was excellent. The staff of Ashwale Hotel is very prompt and cooperative. The Tempo Traveller Driver Mr. Raj is very experienced.

Hi guys we were all 14 members mashallaha good arrangements good hotels in wish I would have gone for at least 12 days

Best hotel
Best car
Best rooms
Best coutmor support
Best deal
#Best Tour 2018
Thanks for Joy...

Me n my husband plan our 1st honeymoon in Kashmir. We have no such idea about places n packages. We talk with 2, 3 agents But after get in touch with Joy Tour and travels specially with "Asif Bhai". We get a faith n clearity and the arrangement are excellent hotels,food,cab all are the best n Specially our cab driver Majid Bhai. We just enjoy there company in a hole trip from srinagar to Jammu. Our holiday ended with lots of fun and full of kashmir memories...all credit goes to jou tour n travels... Asif Bhai... you r doing a very gr8 job.. keep doing like this... I highly Recommend to all plan your holiday with Joy Tour N Travel.

It was a awsm tym nd hospitality by u guys specially siama nd wajid we enjoyed alot nd definitely come again soon

I had called up Joy Tour and Travels for Cab Rentals for my Kashmir Trip, as I had booked a hotel in MMT for Stay in Srinagar. After speaking with Mr Asif, I was convinced that I can trust his company for the entire package deal they were offering Stay, Cab etc, believe me they turned out be more then my expectation. We were travelling from Jammu to reach Srinagar, we were stuck in NH2, Ramban area for 8 hours, 4PM - 12 AM midnight, Mr Asif was constantly in touch with me over phone updating status of the NH, we reached Srinagar at 4 AM in the morning (night in Srinagar) and believe me I did not feel unsafe for a moment.
Rest of the tour was very well organised, with stays in Houseboat, Gulmarg and Srinagar were just excellent.
The Cab Drivers were courteous.

Thank You Asif Bhai, I and my family had the best Vacation till date in Kashmir

Regards
Paban
Guwahati

This was my first kashmir holiday with my family and first experience with joy tour and travels srinagar.i m really happy about the service you have provided and the satisfactory response which I received form you guys on day to day on my travel day.i really appreciate your hard work and I really loved the hospitality which I received in the ash wale hotel and H.B lorrine house bot. I would like the recommended tomy friends in near future if they planfor any holiday.
Mr.ashif baba and saima mam you are great person.

From.Dr.m.p.singh Geography professor in rajasthan