My visit to Srinagar-pehalgam-Katra was between 30th November and 9th December. The travel agent I chose as per your recommendation was Holidays Dreamer. Most of the expectations went false like :
1. Old Etios was provided in the place of well maintained SWIFT as assured
2. The hotel rooms at Hotel MILAD are very small for a two member occupation and inspite of approaching the travel agent, no change was provided.
3. The payment term agreed upon verbally was final settlement on the day of departure. One day before the day of departure, I received a call from Ms. Himanshu / Mr. Dipanshu demanding to settle the payment immediately.. While I expressed my willingness to do so on departure, I was threatened that 4 men would come and throw us out of the hotel if we dont check out of the hotel at evening 8pm.
Hope you understand their mis-behavior and ill treating the guests (Two women) despite paying the charges they quoted without any bargaining despite the fact that other travel agents offered much lesser.
In all probability being a Government of India Officer, the ill treatment i received has never happened in my lifetime and I sincerely request you to black list HOLIDAYS DREAMER and not to recommend to anyone at any cost. They are not travel agents they are the real time goons.
The only courage that took us was my brother, a major at ARMY BASE who sent 3 of his men with a car and waited outside the hotel only to safeguard us till 3 am morning.
I place on record the jovial nature and good manners of the driver Rafiq al through. The lady with whom i communicated Ms. Himani is worst of a woman category I have come across in my life time.