We planned Gangtok and darjiling trip through trivale tringle. Trivale tringle redirected us to holiday guide.
Service received from holiday guide is worst and unprofessional.
There are many issues in entire trip planned by Holiday guide, Kolkata I am not writing all of them but listing down few of them which are really basic :-
1. Drivers are unprofessional.
- Gangtok and darjiling are hilly regions hence you need good drivers. But Drivers provided by Holiday guide were more keen to get return fare through other passengers though you are already paying them return fare.Till he gets return passenger He is continuously busy on mobile throughout journey.
- Drivers never come on time. You get ready and wait for drivers is normal scenario. Drivers looks to complete your sightseeing early as he wants to take few local trips. They will ask you to complete sightseeing early and they will lie you saying " ye point kuch khas nahi hai if you permit we can skip it or abhi late hua ye point band hua hoga."
- Driver took his friend in private vehicle and he didn't bother to ask once. If anyone can come and sit in vehicle then what about security of tourists and what is point taking a private vehicle.
- Drivers eat gutkha, pan masala and you are leave to take dirty smell of it.
- After facing all of these when you call Holiday guide, kolkata they will not take any action against it. As if they don't care. Above all scenario remains same throughout trip.
2. No co-ordination in entire trip
- Holiday guide has absolutely no coordination. They will ask you to coordinate with their drivers and local person in gangtok or darjiling who is managing your trip. Sometimes these people don't pick up your call, Drivers doesn't know hotel location.My simple question is if I have to coordinate then what is a need of any trivale agent.
-Vehicle quality is worst for example vehicle given in Darjiling has nylon lace tighten to seat.
-To visit nathula border we have provided all documents 2 days prior. Still we were unable to get permit for Nathula. Holiday guide travel agent joy didn't have any idea about our permit status. We informed him about permit.
- Hotel quality provided is also average against money charged for.
*Overall worst experience from Holiday guide , Kolkata. If you want to make it memorable don't choose Holiday guide*