Holiday Guide

This is our 2nd tour with Holiday Guide. The hotels were good both in amenities and foods.Seamless synchronization. Itinerary, though hectic, but wae customized as per our need.Only the transport owner should be a bit more responsible to guide their drivers to know the hotel location details. Thanks Rony for your valuable support. Honest approach.

We are a group of three couples in our late seventies. Travel, in and outside the country, has always been our passion.
We have, between 3rd and 8th May 2022, travelled in Sikkim, where all the hotels and transport for all pickups, drops, hotel transfers, and sightseeing were arranged by ‘Holiday Guide’. Even as we wanted to have one car to be with us for the whole tour, Holiday Guide told us that in Sikkim, the same car cannot stay with the visitors throughout the trip and as such different cars will be allotted for each journey. We were told that, day before each of the journeys, we will be informed of the name of the driver, his phone no and car registration no.
The following depicts our ordeal:
• To start with, we enquired several times, within 24 hours prior to our flight time, about details of the car which would pick us up from Bagdogra fortaking us to Pelling. We were kept in suspense until we got the details only a few minutes before we were boarding the aircraft at Dum Dum. We didn’t mind.
• The car, which picked us up from Bagdogra, had WB registration and was stopped by Police at Mellie, a check post at the WB/Sikkim border. Since the driver did not have a printed copy of permit with him we were detained, sitting in the car under hot sun, for one and a half hour.
• Next day, we came to know about the car, for our sightseeing in Pelling, only at around 10 am.
• Following day, we were informed just before we had to leave for Ravangla that no Innova or XYLO (which they committed) could be arranged. Two small local taxis were arranged, instead. Once we set off in those cars, we were told by the driver of one taxi that he had no petrol and nor had the money to buy the fuel. The taxis kept us waiting for one hour at a market place until a bloke appeared and paid money to buy petrol. As if we deserved more, one of the two cars declared that the car had problem with its brake and cannot keep up with the speed of the other one. What comforting news in the downhill winding roads!
• Next day when we were to leave Ravangla for Rinchenpong, we received info about the car again only late in the morning of departure, that too after lot of requests from our side to different people in the chain.
• On the last day we had to leave Rinchengpong early to catch our flight back to Kolkata. Considering the uncertainties on the way and the risk of missing the flight, we requested for information by 7 Pm of the previous evening. They very kindly appreciated and agreed; that too in writing. No information, whatsoever was received till 8 o’ clock in the morning of departure. We decided not to remain on tender hooks and hired a car ourselves and set off at around 9 AM, at our own cost! We thanked ourselves for the right decision as we just about reached in time for reporting at the airport. Meanwhile, a driver of a car, supposedly arranged by Holiday Travel, did ring us up when we were already way out of Rinchengpong and driving towards Bagdogra.
[-The chain of middle men, involved in the arrangement of cars at different places, is a horrific maze. Holiday Travel seemed to have very little control.
-We came to know, while in Sikkim, that Travel Guide’s guidance, in the first place, was not correct. If you engage a car from Bagdogra/NJP with WB registration, it can only drop you at Sikkim destination. From there on if you engage a car with Sikkim registration it can stay with you throughout up to Bagdogra/NJP. Alternatively if you engage a car with Sikkim registration from Bagdogra/NJP it can stay with you throughout and drop you back to Bagdogra/NJP.]

• In right criticism, we found the hotels, arranged by Holiday Travel, were all value for money.

I went to north sikkim last week it was an excellent tour with everything was well organised(hotels,car,food).now I am planning to go kashmir next year with Holiday guide again.

Holiday Guide has been very supportive & cooperative throughout our entire trip to Dooars & Darjeeling. The car & the driver assigned to us did a wonderful job. Overall we enjoyed our trip thoroughly with all kind of assistance from holiday guide. Looking forward to more such trips with them.

It was a fantastic trip of Andaman n Nicobar island for 5N/6days meticulously planned by Holiday Guide. Resorts booked were fantastic namely Havlock Island beach resort at havelock and Tango beach resort at Neil . One suggestion I would like to give to representatives of Holiday guide at Andaman to be present at receiving point with some specific identity/symbol/dress /banner/pimples so that people can identify them without calling to tourist guide.
I would recommend people to visit gr8 Andaman . It’s a lovely place .

We planned Gangtok and darjiling trip through trivale tringle. Trivale tringle redirected us to holiday guide.

Service received from holiday guide is worst and unprofessional.

There are many issues in entire trip planned by Holiday guide, Kolkata I am not writing all of them but listing down few of them which are really basic :-

1. Drivers are unprofessional.

- Gangtok and darjiling are hilly regions hence you need good drivers. But Drivers provided by Holiday guide were more keen to get return fare through other passengers though you are already paying them return fare.Till he gets return passenger He is continuously busy on mobile throughout journey.

- Drivers never come on time. You get ready and wait for drivers is normal scenario. Drivers looks to complete your sightseeing early as he wants to take few local trips. They will ask you to complete sightseeing early and they will lie you saying " ye point kuch khas nahi hai if you permit we can skip it or abhi late hua ye point band hua hoga."

- Driver took his friend in private vehicle and he didn't bother to ask once. If anyone can come and sit in vehicle then what about security of tourists and what is point taking a private vehicle.

- Drivers eat gutkha, pan masala and you are leave to take dirty smell of it.

- After facing all of these when you call Holiday guide, kolkata they will not take any action against it. As if they don't care. Above all scenario remains same throughout trip.


2. No co-ordination in entire trip

- Holiday guide has absolutely no coordination. They will ask you to coordinate with their drivers and local person in gangtok or darjiling who is managing your trip. Sometimes these people don't pick up your call, Drivers doesn't know hotel location.My simple question is if I have to coordinate then what is a need of any trivale agent.

-Vehicle quality is worst for example vehicle given in Darjiling has nylon lace tighten to seat.

-To visit nathula border we have provided all documents 2 days prior. Still we were unable to get permit for Nathula. Holiday guide travel agent joy didn't have any idea about our permit status. We informed him about permit.

- Hotel quality provided is also average against money charged for.


*Overall worst experience from Holiday guide , Kolkata. If you want to make it memorable don't choose Holiday guide*

Very disappointed, the taxi was not coming on time for sightseeing at Early morning for go to tiger hill and when I was trying to your contact person the he was not picking my phone.
So I will never recommend or advice to anyone for this bad travel agency holiday guide...

The arrangement was really good specially the Cab and it's driver. The jolly driver "Nimchung" We met and he was really a good person.

As per promises he not satisfied single facilities

They give say one hotel and give one hotel rooms are very bad service please don't go

Overall it was a good experience with Holiday guide.But we were informed that car parking is included in our package but we had to pay the parking charges.

It was a fantastic trip....thanks alot holiday guide for making my tour fabulous.

We have visited Darjeeling & Gangtok during last week of August this year.As we are an aged couple we have choosen Holiday Guide, Kolkata to arrange our tour.I would like to apprise their arrangements for us during our trip to & from Bagdogra Airport,that we could enjoyed our trip absolutely hassle-free.I should also like to mention the careing attitude of Mr.Ranajoy toward us and like to convey our Thanks to him.

We really enjoyed the trip. Arranged nicely and and all went well on time.

I am pleased with the services provided by Holiday Guide.

We have booked our trip for Gangtok, Lachung and Darjeeling. We are very satisfied with the service. The hotels they have provided, was very good. The cab service was also upto the mark. We were very pleased to communicate with Mr. Ranajoy. We will recommend others also.. Thank you Holiday Guide..

I can assure you that holiday guide is the perfect one for fulfilling your wanderlust. I went dooars and andaman. Both the experiences were great. The agent was very helpful and always available for any doubts or situations. So if you are looking for a hassle free trip then you should contact holiday guide.

Sub standard hotel room accomodation at portblair,havlok.Tour programme not so good .Hotel room selection should be as per money received.

We had planned a customized family trip of 8nights and 9days and we had covered all the places that we wanted to, including diglipur and jolly buoy. Both Mr. Roni and Mr.Binay were very cooperative and never did we face the problem of them not picking up their phone. We told them to include Jolly buoy in our itinerary in the eleventh hour and they made it possible too. All cruise tickets,ferry tickets were taken care of and we didn't face any harassment. The drivers were very punctual and well behaved.The hotels they provided were great including beach resort in diglipur and Havelock.The reason we liked them all the more was because they had managed the entire thing in a very little time, as we ourselves planned the trip 15days before going.Overall, it was a very nice and pleasant trip. Highly recommended.

The trip was enjoyable but the itinerary should have been more detailed telling us about how each day was planned. What to expect in which place and time of arrival and departure. More co ordination would have been preferred from the agents, guide and drivers.

We have been provided with all that was promised. We wanted a private tour and we got it. The drivers were accommodative all the time. Tickets for the cruise sheep's were booked with care and the result was window seats every time. I did not have to call the co-ordinator (Mr. Binoy) even once for cars. Every time we moved from one island to another, there were cars waiting for us without fail. Although, I believe that Mr. Binoy is overburdened with tours in the peak season. We could sense that. Nevertheless, Holiday Guide on their part did a great job according to me. Always attending phone calls, always trying to find resolution to even the slightest of problems, advising us on what's required and what's unnecessary luxury- to say the least about Mr. Rony Chakraborty of Holiday Guide. My wife and I had a great time at the Andaman, thanks to you. Keep it up guys!

The overall management was good. Except hotel accommodation at Port Blair. A general strike at Havelock has disrupted our tour for one day, but they have compensated the vehicle facility at Port Blair while in the second phase of journey.
I suggest proper attention at Port Blair.

DON'T SUGGEST HOLIDAY GUIDE FOR ANDAMAN TRIP. IT IS USELESS. THEIR SERVICES IS NOT SATISFACTORY AT ALL. AS THEY HAVE PROMISED TO PROVIDE STAR CATEGORY HOTEL (2 STAR AND ABOVE) TO US BUT THEIR HOTEL CATEGORY IS NOT UP TO THE MARK. THEIR CO-ORDINATOR AT ANDAMAN (BINOY) WAS NOT CO-ORDINATED WITH US OVER PHONE OR PERSONALLY. WE COULD NOT SEEN MANY PLACES DUE TO THEIR MIS-MANAGEMENT.

SO, OUR HUMBLE REQUEST PLS. DON'T RECOMMEND HOLIDAY GUIDE FOR ANY TRIP.

REGARDS,

S RUDRA

Not upto the expectation,there r big differences between the commitment and the execution.no representative from the said agency has ever communicated, rather I had to contact them several times,even cars were also not provided in right time,had to wait long for the same causing an absolute irritation and nagging experience.