We had booked the above package Tour through Golden vacation in November 2019 for the trip in March 2nd week
Well we had a great time with your prompt response and services. Enjoyed the best.
Thanks.keep it up
Ramachandra
Bangalore

Amazing service, good cordination with us, best Accommodation with and professional Driver cum guide (Manik)

it was the worst experience of my life.. the most uncooperative, irresponsible ppl.. they forgot to take the permit of tsomgo lake.. which was the main tour of their package and told us to visit Gangtok local sites and leave.. they were not even apologetic about that.. frankly speaking dont go with this tour company

I would never ever try this. My parents went to Bhutan via them, and my mother fell from horse in Tiger's nest and they didn't bother instead try fooling my parents to have money from them. I have been repeatedly writing to them to ask my money back but no response. DONT TRY EVER.

We were four in our group. The service given by the team Golden travels was excellent in അല്ല respects. The accommodation food and the vehicle and the driver cum guide Kinley, the Coordnators friend Debendra, Suschmitha, Suraj Thapa were always with me over phone just like as in front of us. Thanks ആ lot. With all the good wishes to Golden Travels and team.

The tour of sikkim and Bhutan was well managed by suchismita and Suraj. The initial coordination done by Ankita and Munna. Driver Arjun has excellent knowledge of the road, driving skills and a good conversationist. We never felt the stress of travelling continuously. Hotels were very good. Only at Lachung good heaters were missing since it was -5° freezing chill.
Suraj and Suchismita were calling us everyday in the evening to get the details of how we spent the day. So nice of them. Keep up your tradition Atitthi devotees bhava.

Overall experience was very good.
Trip management was very good, everything was smooth and was on time.
Cabs were excellent with decent drivers.

Hotel White yak was having delicious food and staff were also very kind....
We liked the stay at white yak Darjeeling

Hotel Ninamma Gangtok was at very good location...outside view through window was very good....food quality was average ...staff behaviour and room service was great .

I (Vinay patidar), visited Gangtok from 9th Feb to 15th Feb 2020. It was a good experience. My trip planning agent was ok but could have been better. During trip I have got very good drivers and vehicles were also very good. Pradip and rakesh were there during my trip to take care of everything and they did really good job. Hotels provided to me were good, food was also good.

We can rely on these folks for a hastle free and perfectly organized trip. They will take care of everything. All we need to do is just go with the flow and enjoy the trip.

Trip was all over great. Transportation and Hotel stays were pretty excellent.
The food was delicious at the stay. My best stay was at Tashi Gokhil at Lachung and Greendale Residence at Gangtok . Recommend everyone for this.
Thankyou Golden tour's and travel for making our trip excellent.

All the transportation and local guide were on time and extremely nice. All our hotels were very spacious but one thing which we did not get was hot water for shower. Since we travelled in winter, hot water shower was very important for us. Our main guide cum driver Kinley Wangchuk was extremely helpful. Wonderfully knowledgeable and went out of his way to make our trip special. I will highly recommend Golden vacation to everyone

We have traveled to Darjeeling and Gangtok, arrangements were really appreciated. Plan was good. Nice stay and authentic food were served .

Trip was good but we were not aware about the monastery charges which was higher than expected.

Our tour to Bhutan in Jan 2020 was unforgettable. Ever since I started enquiry with Golden Tours Mrs
Deepshana and Mrs suchishmitha clarified all my queries and finalised our as per my choice and itenary.They gave good suggestions including weather conditions required type of dress etc.Good Hotels, Driver and car.Many travellers from India whom I met there were eager to get the details of the trip agency when they heard about the services and cost for the Package. I shared your details (of cource with out your permission) and they noted it for their future plans and also to share it to others who may enquire them. My only unhappiness is that a visit to HAA was not materialised.
I have already made enquiries for my next tour to Assume, meghalaya and Arunachal and hope to book it through you.

Excellent service in budget. My husband and I did not have any trouble during the whole tour in Darjeeling and Gangtok. Everything was very well planned and executed. I just want to mention one thing, if they can include a cab for local travel like if people want to just visit the nearby market, etc, they can easily visit. They may charge it, but it will really add value to the package they offer.

hotels are very nice, clean and the food also good.. Hotel staff are very polite and helpfully.Thanks to Golden Vacation Tours

Me and my husband are really happy with the service they provided. They were prompt in responding to our queries and needs. The hotels they booked added to our experience with nice location,view and food. The transportation arranged was also smooth. Overall it was quite a memorable trip. Suchismita from Golden Vacation was our trip planner, thanks to her

The facilities provided is excellent, the experience is good

Our honeymoon trip was well managed by Mr. Rahul. We both specially want to say A lots of thanks Rahul jee.such a memorable arrangements.yummy food quality in hotel new mandala, Darjeeling and golden star contenintal and spa, Gangtok.non-veg is not provided except new mandala.finally,we fully enjoyed over trip.

We booked bhutan tour 7 nights/8 days with golden vacations.all arrangements made by them are up to the mark which made our trip so good....
Golden vacations cheers to you

Hotel room was Excellent hotel service is very nice
Veg food was Excellent
But our problem was we didn't get non veg food except new mandala hotel.

Overall it was good trip and tour package....

We had gone to gangtok and Darjelling for 5 days. It was a well organised trip. We had a pleasant time. Drivers had sufficient knowledge about very places and very co-operative. We did river rafting in teesta which was a highlight of the trip. Hotels were very good. In Darjeeling we were giving different rooms on alternate days which made us to keep our baggage packed which was little troublesome but other than that hotels were very good with decent veg food. Overall the experience was very good.

Thank you for such a wonderful trip... all the arrangements were great... Would definitely recommend others ☺

Had a wonderful time and enjoyed each day. The services rendered by one of the stafff of golden tours and travel. Name Rahul was extremely excellent and helpfull. Right from pick up from Bagdogra till the end ,the transport with the drivers services excellent ,the hotel and staff excellent ,in all everything was well managed by Rahul . Next time i will surely take your services again only and only if Rahul manages the entire tour .because had a bit of bad experience in Gangtok the hotel receptionist arrogantly replied when i asked for room heater,she said we have to pay extra,how can she say such a thing because gangtok has a very chill climate so definitely travellers who come from places wr its hot and humid will definitely need heaters and hotels do provide heaters. As i called Rahul and told him about it he arranged immediately for it. Thanks Rahul ,i was not very pleased by the nature of Pradeep the person who manages travel department in Gangtok had to face a very unpleasant situation in nathula .my husband had to drive back from nathula to gangtok hotel. Its a very very risky drive only trained people can drive in such places. But my husband managed otherwise we would have got strangled there. And god knows what could have happened. With all such experiences we did enjoy our trip. As i said Rahul was very helpful cooperative and understanding.

My experience with the golden vacation was very good. Trip goes very smoothly and hassle free. Because they have managed everything very well.
Tour coordinator Mr.Rakesh was very Helpful and nice person. Hotel rooms, cars and meals very nice. Booking agent Ms. salina chettri was also nice and provide us personalizes package.

We took 6 days package from Nov 29 to Dec 4. Hotels and Car provided were good. First two days went quite well in gangtok.For the next 3 days one driver was allocated for lachung and lachen. He denied to show seven sister falls, Tashi view point and Chopta valley which was planned while booking and when we informed the travel operator ,driver got angry and started driving rash for sometime. But still no action was taken to show these places even though we informed the tour operator immediately on the 3rd day morning. Driver was late by 1 hr on both the morning and we were waiting at reception in such a cold weather. We didn't get the Nathula pass permit even though we had submitted the documents in advance , and the reason given by pradeep was we reached late to hotel on first day evening and hence he could not arrange for permit. And on the last day driver took airport parking charges from us. If the plan was shared with driver for day 3 to 5 we could have seen all the places or some action should have been taken to show the missing places on the other day. Overall it was good tour , thanks to Ankita Roy.

Had a really good experience for my tour of sikkim and darjiling for 7d6n.
Tour was well co ordinated, drivers were good soft spoken and was speaking hindi, nepali and understood english. All hotel rooms were clean and hygenic. Food was excellent. Only downside is one must confirm the sites to be seen. If its not in list then they do not agree to add anything. I was ready to cancel local site seeing and add a few during darjiling transfer from gangtok but they denied. Later i had to pay extra to driver for covering those.

In all a very good experience. I will give 4 out of 5.

We recently visited Darjeeling and Gangtok through golden vacation tours and travels, it was such an amazing experience for us. The coordination, hospitality, behavior and professionalism of each and every members are beyond expectations. Thanks for giving us such a beautiful vacation.

Golden Vacation provided us with a wonderful time in Darjeeling and Sikkim.Their planning was very timely.Drivers were very good and cordial.Hotels provided were okay.Food was excellent.We had a very enjoyable time.I recommend them to all North_East aspirants

Awsome experiance on tour. Nicly arranged and managed. One special whatsapp group creates with all related person. Special thanks for executive Ankita Roy.

From: kamlesh gupta

Its was a amzaing trip for me and my family . Hotel services too good and the driver were very friendly We enjoyed a lottt . I refer to chosse this agencies......
Specially thanku too Munna Mehta

We were 3 friends. The place is like heaven, very beautiful and enjoyed alot. Overall the service was good provided by golden vacation. And the Representatives are very helpful in nature. Specially Rahul Ji & Suchismita. Thanks for your support and help at every possible situations. Looking for more tour under your services.

>very bad service and time management
>should need to change tour operator.opertor should be responsible to manage customer tour but here customer is coordinating all tour
>Every morning customer have to call drivers for cab n all
>No any prior information about driver and cab for next morning.
>Cab also not arrange for hotel drop for first day
>They provide driver who have no information about area
>Arranged cab never comes on times, which will make us very frustrated.

1. Need perfect tour program time tables. 2.you r intrested in collecting money.not for the sake of pilgrims.
We suffer a lot from selecting your company.facing so many problems, no place to write hear.

Everything was ok
Everything was nice
Taxi pickup was vary deleyed

Excellent arrangement for North SIKKIM tour. I appreciate their efforts & hospitality regarding arrangement of good hotels in Gangtok, LACHEN & LACHUNG and service of car with good & polite drivers. My first experience in my 24 years travel span that a driver provided breakfast to his passengers at his own cost and refused to take money from us on the way from Gangtok to Bagdogra which we will never forget till death. His name his Raju Tamang and we have learnt a lesson from him. Golden Vacation tours & travels have also arranged all permits for North SIKKIM & specially Nathula pass through documents that I have sent online. from Kolkata. The entire credit goes to this organisation for successful completion of our North SIKKIM tour from 3-9 th.nov 2019. We will recommend this travel agency for hastle free tour specially for nature lovers in the entire part of Eastern Himalayan sectors. Wishing their prosperity in coming years. Thanks to all once again.
Regards.
AMLAN DUTTA
PARAMITA DUTTA


The following are the contributors for the successful completion of our tour:
SANJAY THAPA.
SURAJ THAPA.
SUCHISMITA.
SURAKCHA.
THE MANAGER & STAFFS OF - POWRING GUEST HOUSE. GANGTOK.
INGREDIENT LACHEN. LACHEN.
HOTEL THREE SEASON. LACHUNG.
CAR DRIVERS - NIMA TAMANG FOR NORTH SIKKIM.
RAJU TAMANG FOR NATHULA & GANGTOK TO BAGDOGRA AIRPORT . A driver is the main person who always takes responsibility for our safety, security and successful completion of tour.

We booked the tour for Bhutan from GOLDEN VACATION TOURS & TRAVELS. They took all the money from us first and than changed all our hotels, iteneries, places to visit and so on. We also booked 2 innovas but they gave us just one dirty Sumo for 11 people along with luggage.
Nobody was taking any responsibilities and just making us fool by saying that they will give best service.
It was the worst experience and even we missed our flight while returning as no cabs came to drop us to bhagdogra from Phoetsoling which was also booked from this cheater company.
The owner of golden vacation Manoj chauddary and his sales executive Shelina are idiots and fooling tourists like us.
Even their travel agent in Bhutan Mr. Abhishek was a fraud and did not booked any hotels nor any cabs.
In phoetsoling our booking was in Hotel Palm. They also cheated us as when we arrived the hotel they told that they have given our booked rooms to other people and canceled our booking.

Even the good reviews given by people here are there own people.
Never ever book the tour from this company or else you will suffer alot as our experience was worst.

It was great support and arrangement by the while team. Starting from selina, suchismita, suraj, manish & others.the team made or stay comfortable and looked after every small point.Daily review by suchismita and proactively tavling and solving any problem which we face if any in our trip. Selina helping us with the banking issue and all. Thanks all

One of the best trip (Shillong and Meghalay) till now. Excellent co-ordination by the Golden Vacation Tours and Travels. The team of Golden Vacation was with us right from the time we landed in Guwhati. The Cab driver Samir was excellent person and have a though knowledge of Meghalaya. Tour coordinator always touch with me by phone and whatsapp. Looking forward for more vacations with the Golden Vacation.

We were a friend group of three girls from Mysuru, Karnataka, India on a trip to Bhutan with this being our first ever international trip. As a matter of fact, our respective families were concerned. The team at Golden tours and travels consisting of Mr. Suraj, Mr. Abhishek, Mr. Devendra, Ms. Suchismitha (and many others... Sorry couldn't name everybody) made sure our stay and travel in Bhutan were pleasant. The driver cum guides provided to us were all very friendly and knowledgeable. Our safety was their priority. The first day immigration formalities were easier because of our local guide in Phuentsholing Mr. Manish. Even the hotels given to us were all very good and decent with special mention of hotel in Phuntsholing (Hotel Palm) and Paro (Hotel Khamsum) which provided us with great rooms and services. The trip to the heavenly place of Bhutan was made great by this team of Golden tours and travels. Thank you very much!

I would highly recommend Golden Vacation for your travel plans. Very professional, polite, responsive and courteous. Special mention for Salina, Suraj and Manish in ensuring we have a memorable trip. Extremely affordable without compromising on the quality in anyway. The hotel, transportation, the services was all very well managed. Well done. I would definitely recommend them as your tour and travel management. Thank you!

Ours was an 8 day trip with my family. The coordination was great from the pick-up until the drop to our airport.
We stayed at Darjeeling for 3 days and the rest at Bhutan. The guides, Vivek and Arjun, were well aware of the places, restaurants, shopping complex and everything necessary. They were on-time every time!
The hotels we stayed at were extremely cosy, had great hospitality and amazing food.
Overall, our goal of having a relaxed trip was fulfilled. Thanks a ton for making this happen!

very good planing and communicatie our day to day programme nicely condected.

Recently visted Bhutan through Golden vacations.Provided good service and hotels.Mr.Amit made nice arrangements.Eveyday feedback was taken by Suchismita.Totaly enjoyed tour.Thank you Amit and his team for nice arrangements

Service was very good. Co ordinators helped to execute our trip plan in excellent way. Drivers were polite and friendly. Also guided us very well.

All fields were really good.cab was very good and also the driver. sights were really natural.

Hello and Greetings.!!
Am taking this opportunity to express my gratitude towards your organization to arranging such a wonderful Journey to Bhutan from 2nd of July 2019 to 8 th of July 2019. I would like to thanks Mr. Amit Chanda especially for his personal efforts for making this Trip a possible.
My sincere thanks to Mr Suraj (Tour Coordinator) and Mr Udee (Bhutan Guide ) for looking after all my arrangements thereby giving me and my family a wonder memories of Bhutan.
Further, a big thanks to All the team Members of Golden Vacation for your direct and indirect efforts.
In future my family and me would love to explore North East India under your expertise.
Thanks and Regards,
Ajeya Kulkarni
Pune, India

It was an excellent experience with Golden Vacation Tours and Travels. In Darjeeling we stayed Hotel Golden Mandala two night and one day. Here the staffs of the hotel was very friendly and polite. Lunch and breakfast was good. I can't explain about the view from the hotel because it is very beautiful. In Gangtok Hotel Golden Star Continental & Spa was very nice. Rooms of the hotel was well decorated clean, and spacious enough with comfortable bed. From room no. 501 you can see an extremely nice view of the nature. It looks so beautiful at night . Here we stayed four night and three days. Reception manager, staff of the Kitchen and room service and very friendly and helpful. Break fast and dinner was enjoyable. During my tour with my family, Mr Rakesh our tour advisor played and important role in making my trip awesome through creating what-app group. He is the man with good qualities of management. I am very thankful to Mr Avnish and Mr Rajendra for my help. Both person went with me to eye specialist when my eye got infection.
Over all experience was excellent. I am also thankful to all drivers during sight seeing .

On my visit to Darjeeling with my family we have stayed 2 night 3days at Hotel White Yak. It was very nice to stay.. The room was too good the staff of the hotel at very polite and good behaviour with all guest.. The breakfast was also too good.. Our Trip advisor Mr. Rakesh has also set up all the trip very good as well to complete the visit.. Thanks to all the management team &staff..

Hotel is good,

Vehicle provided is good but driver should provide some information about sight seens.

Hotel services, food, staff are good.

Thanks for such good service. I would like to visit your agency again.

What i like is the coordination during trip .Everything organised was as per the package even better. Will love to book again my next trip from golden vacations.

My experience with the golden vacation was very good. Trip goes very smoothly and hassle free. Because they have managed everything very well.
Tour coordinator Mr.Rakesh was very Helpful and nice person. Hotel rooms, cars and meals very nice. Some minor issues regarding timings were there but overall experience was good. Booking agent Ms. Dipa sarkar was also nice and provide us personalizes package.

Our experience with Golden Vacations was great The accommodation, food served in hotels and vehicle provided was very good.Mr Shubham was very helpful & responded very nicely. Drivers were also co operative. The itenary was fulfilled. On the whole we enjoyed the trip.

Ankita booked the package from GOLDEN VACATION she is the best person .Hotels were good, Transportation, Food was good , She picked my call when needed .

She helped us at that time when our lachen tour cancelled due to flood .

So over all my experience was good in all the areas.

Rakesh is our tour coordinator and he also helped us when needed.

Booked thru them after good reviews from my friend, may 16 to 25th..talking with their representative monisha das... Who will speak very sweetly when you are in the process of booking, but will not even care to answer u once u book with them or make final payment, they will not give a damn, especially if u make lot of advance payment or full payment, only Mr Vivek was helpul and listened to our troubles. Monisha das changed hotels at last minute so beware, she gave us one under construction hotel.. Can u believe... Also she promised good rooms since it was honeymoon, she told suite rooms... But they were worst rooms, one room in darjeling was blocked with concrete on all sides. Drivers were very rude n full of attitude. Till morning they dont know which car will come. Just keep calling them. And ms. Monisha das will just cut the call in between if you argue. Better go with better professionals like mmt. Pay slightly more... But avoid the hassles with golden vacations. Not recommended at all.

Thank you for treating us so well and making our trip much more memorable than we thought. Will definitely visit again

An amazing trip . The travel agency was responsible and responded to our mails frequently and promptly.
It was a wonderful experience with no hustle. The food was delicious too.

Pathetic most travelling experience with this agency. They don't care for the customers after they receive the money. Incompetent sales team, poor vehicles, ill mannered drivers & poor coordination among themselves will ruin the travelling experience of customers.
Rating should be negative for these crooks.

Our tour to Sikkim n Darjeeling went off quite well. But as far as organisational part by Golden Tours is concerned, it was a mixed bag. Most of our drivers were very polite n cooperative, vehicles too were fairly good. But communication skills on the part of the Tour Co-ordinators left a lot to be desired. One Mr Pradeep, specially, was uncontactable most of the time! Mr Shamsher at Darjeeling was a striking contrast- he contacted us well in advance n actually came to see us off before we left.. We had to keep contacting them for info n details about next day's vehicle, driver details n timings. In fact, thanks to their mismanagement, our trip to Tsomgo lake n Baba Mandir were complete ruined. The driver got to know that he had to take us on that day only after we contacted him that morning! The result of the delay was that we didn't reach Baba Mandir at all, n spent barely 5 minutes at Tsomgo lake as the weather suddenly turned bad.. Added to that was the trauma of being stuck in a traffic jam(that seemed to stretch till eternity) in pouring rain on the return journey.. Thanks to the skills of the driver Ajay, we finally made it back to our hotel by 9.30 pm. Full marks to our driver, Mr Wangpo similarly for manouevering us thru' torrential weather conditions n terrible roads on our return journey from Lachung to Gangtok.

As far as hotels were concerned, we were told it was a deluxe package but got standard rooms only in some places. Hotel Fortuna in Lachen was pathetic!

Hi

Golden Vacation !!!

Thanks for such an Amazing Experience with the Tour provided by You And Team.

1. Luxurious Hotel
2. vehicles provided is awesome
3. Driver Punctuality & Behaviour
4. Yummy Meal
5. Sight Seeing was Awesome .
6. Quick response

&

many More ...

Really Thanks to you & your Team,

I travel so many places with different tour n travel buti was't face such kind of problem they change our hotels 11o'clock at night while our journey start 8o'clock morning. We saw our changes at bagdogra airport all hotels are worst like crawl accept one in peling. Everyday start with fighting for accommodation,vehicle nobody update us properly.They wants only money not care about tourists problem They also threat us to stop our journey in the middle.I request all trackers please stay away from Golden Vacation much kind of agencies

I have been to many countries and having aquitance with many travel agency. I got this contact through tripcraftes. I have to thank them first for this lead. Dedicated staff. Easy to communicate. Quick response and solutions. Good knowledge about the places. I booked 7 days Bhutan trip. It is very lisser and memorable. Prince also very competitive. For next trip I will definitely check with them. My thanks to Deep Shana, Vivek, Vehicle owner cum driver Shangay. Very nice arrangements and very good coordination. Once again thanks to everyone for this memorable trip. See you soon

If you don't want to spoil your vacation and waste your money, please STAY AWAY from them. Initially, they all will sound very sweet and responsive but will make you experience NIGHTMARES once you pay the amount and start your trip.

We (family of 8 members) booked a 10 day trip to North- East (Sikkim and Darjeeling) through them after getting their details through tripcrafters.com and finalized the itinerary 2 months in advance for the trip. The hotel details were provided over email as well as through a customer portal which seem quite professional. A whatsapp group was also formed consisting of all the travellers and company's staff few days before trip commencement. We were told that all the hotels booked are with deluxe rooms.

Our challenge and adventure (instead of vacation) started when we landed at Bagdogra Airport. On checking our phones we were shocked to see that they dropped a message late last night before our journey starting day wherein ALL OUR HOTELS WERE CHANGED. On checking their portal, the names were found changed there too. All this was done WITHOUT INFORMING US and taking our consent.

There was no exclusive vehicle provided and daily morning they used to arrange a vehicle from respective LOCAL TAXI STAND without thinking of its condition or quality keeping in view our group size. The drivers were usually rude and uncooperative.

GANGTOK: Hotel Everest Residency/ Mansion. It is situated in a remote corner of the town far away from main centre. Rooms quality was ok but the guests are served food on their terrace and no proper dining arrangement exists. The ladies of our group had to help the cooks to get us the meals and there were no proper timings.
LACHEN: Hotel Ingredient. Situated in a filthy lane, basically a LODGE. Electricity often not available.
LACHUNG: Hotel Lachung Dynasty. NOT A HOTEL BUT AGAIN A LODGE. Shabby and very small rooms without any facility. SPENT ENTIRE STAY THERE WITHOUT ELECTRICITY. Makeshift dining and that too in candlelight.
PELLING: Hotel Sikkim Aurora. Only hotel which was well located and was ok and basic facilities were provided. Rooms were very small. Food was pathetic.
DARJEELING: Hotel Highland Inn. A LODGE located near station but you need to go FAR DOWN in a filthy and slippery lane to reach there. One of us also got injured while reaching there. WORST STAY was here. RUDE and ARGUMENTATIVE STAFF and ILL TASTING FOOD.

Everyday we need to make numerous calls to their personnel to get the details of vehicle and hotels. The greatest of them is Mr. Amit Chandra. He answered our calls only once and ignored all our issues which we faced DAILY. Daily we were informed about a new person who would be our tour coordinator. All these so called coordinators were also least bothered of our needs and were unresponsive. Daily we had to make at least 20 calls to the company's staff starting from early morning till LATE NIGHT.

The last installment was to be paid by us on arrival at Bagdogra Airport and in CASH only. Since our hotels were changed, we withheld that amount and it was our only saviour. After 2 days we were THREATENED by Amit Chandra to pay the remaining amount else they will CANCEL our remaining trip. This is the standard of Golden Vacation which is boasting too much everywhere about its service standards and wide network. Somehow we contacted company MD, Mr. Manoj Choudhary who also did not provide answer as to why our Hotels were changed. Only respite was that due to his personal intervention, our trip remain continued and was the only responsive person. We paid half of our balance payment after his assurance. Other great people in his team were Mr. Rakesh, Mr. Pradeep amd Mr. Ujwal who kept on reminding us of balance payment. We assured to make payment in person at their office in Siliguri which they tried to avoid by giving excuses.

Tour date: 12/05/19 - 20/05/19
Location: Darjeeling, Lachung, Pelling, Gangtok

We would have given negative rating if option available!

Finally we had finished our tour with very few positive memories and many more negative memories.

The only positive memories are Nathula pass visit, support of Ms. Narbada and Hotel services.

There was lack of communication, lack of coordination, lack of time management from Golden. Transporters never respected valuable time of ours. *Coordinator Rakesh was totally inactive and inefficient on all the days*, he was not aware and was incapable of keeping a track of ours, he had not played his role of a coordinator from day 1, which forces us to coordinate on our own instead of enjoying the tour.

We feel that *Golden was interested only for payment and not for services*. There was a strong follow up for balance payments but never cared for services.

In Darjeeling we missed sunrise as driver came late and the same was informed but nobody from Top(Mr. Manoj) to bottom (Mr. Rakesh, Mr. Shom) cared to respond till today.

In Gangtok, for local site seeing we waited and followed up for transport for almost 2hrs and hence we missed many points to visit.

Golden should understand that tourists donot visit such places to waste their time!

Our group is not happy at all with Golden's services and will never recommend to anybody. We are publishing this on social media in public interest.

Tour was not value for money!
The same feeling was expressed by other groups as well at all locations!

The hotels we stayed in were all very good. The driver also was very good and cooperative. He was always on time. We had a great time in the country of happiness. Suraj, Abhishek, Sanjeev my agent all had done a great job. Thank you Golden Vacation

The package given by tour operator is so likely and same what i expected from overall good package and awesome tour for my family, and good response from tour organiser thanks to all

booked my trip 3 months in advance for a group of 36 from south tamilnadu. The one who followed me up Naveen and Sanjay left their Job midway, i had to try a dozen different persons to finally findt Mr Amit Chandra who seemed responsible in attending my file. Then came the day of our trip to North Sikkim, Day 1 was cool. We were contacted by a guy Vishal that day and we were informed to be ready by 10 am in the hotel the next day to leave for Lachen. We were all ready by 9.30 itself, but no sight of anyone to pick us up. we were promised 5 innova and one small car, at 12.30 we are told by the hotel reception that all of us have to go to a taxi stand 2 km away to board our taxis to lachen, so we had to arrange our own taxi to reach the taxi stand. it was almost 1 pm and were shocked to find all tata sumo instead of innova. further the drivers were not arranged stay and they all revolted from taking us to gurudongmar the next day morning. it was a serious nightmare for us all.we were asked to pay them 1500 rs for each vehicle which the tour operator refunded us later as promised though. further the stay in siliguri is a mediocre lodge that further rips your sleep with its rusty water and horrible maintenance. Golden Vacations provide you economical package, no doubt. But for people who have traveled from the southern end of India they ripped us of our pleasure with their miscommunications and poor ground staffs and transport.

Booked trip to Sikkim with them, they are very sweet while you plan, they create a whats app group which sounds so cool, but once the payment is done, they disappear. Worst hotels booked, they have tie up with taxi operators in Sikkim. These taxi operators are not paid by Golden Vacation on time, hence they dont turn up. Everyday we need to follow up with 10 different ppl to get taxi details. Finally escalated to their MD Manoj to get things done. Ankita and Rakesh are pathetic, once the payment is done, all they know is to agrue!

The deal that I got was amazing , I had some issues while finalizing the package with Salina but she handled everything well and it turned out great.

I had a 7 day 6 night trip with great hotels and amazing drivers . Manoj ji kept updating about the drivers for the next destination in the evening or else I called to enquire which is normal .

Although I got a Xylo when I had asked for Innovas for the north Sikkim Trip it turned out to be a blessing in disguise, the driver was an amazing guy and showed us lot of places ❤️.

To the entire team. Great job and would love to book a next package soon if they can deliver the same experience.

Booked my honeymoon package with golden tours. Monisha was very polite and perfect in organizing the trip. Drivers were very friendly. Overall it was an awesome experience. Hotels were so good and staffs were friendly. We were caught in landslide in Nathula and was to extend our stay in a hotel. Rakesh denied help whereas Monisha helped us to get a good hotel.

One small suggestion : it will be good to give the itenary and hotel deatils 10 days before. So that we can be all set before our journey.

Nice operators with good service. Whole trip was smooth

I had a trip to Darjeeling and Gangtok with my family during April 2019. We traveled with Golden Vacation Tours and Travels in a package program made for us. The trip was good. We were picked from and dropped back at Bagdogra. We stayed at Hotel Golden Dolma at Darjeeling and Golden Star Continental at Gangtok. All arrangements were very good like stay at hotel, food arrangements at Hotels, local sight seeing, travel between airport etc were well organized. We thank Golden Vacation Tours and Travels team for all arrangements. Special mention about Cab Driver Ashish and Coordinator Rakesh.

I booked this trip via makemytrip. Bibek was my tour coordinator. I had a very peaceful and an amazing trip with no complications. All the itinerary and cab driver details were shared to me on daily basis. I didnt have to contact anyone for a second. Everything was just arranged perfectly. I should say that i can blindly go ahead with these guys. Even the drivers were so friendly and kept us entertained all the time. Thank you so much makemytrip and Bibek for such wonderful assistance by you. I just got Unforgettable memories in my life.

We had 9 days trip to Sikkim and Bhutan and it was managed well. Ofcourse there are some improvements that you need to focus. I will deifintely recommend it anyone.
Things that went well are
1. Sales person Deepak was nice
2. Tour coordinator Bibek was awesome and managed very well
3. Hotels in Gangtok and Bhutan were excellent
4. Vehicles for most places were good. One inside Bhutan was awesome. Brand new Crysta.

Things to be improved are
1. Vehicle from Bhutan to Darjeeling arrived late by couple of hour. That vehicle and driver were also horrible.Avishek is the coordinator here who should have managed well here.
2. Hotel in Lachen and Lachung are not so good.

Overall great experience and will sure travel again with these guys for Bhutan trip.

Excellent travel and tour company in Siliguri. Got hold of this travel company through internet browsing.
From initial tour planning, we made many changes, this company exceeded all expectations with superior client service from Shubham.Shubham was helpful throughout the journey Excellent service from him

I have booked one week tour for Gangtok,Lachen and Lachung. Tour agent Shubham chodhary is very nice and helpful person.He has arranged everything for us. Also Rakesh ji helped us to make contact with drivers. The vehicles arranged were clean and comfortable and was per iternary. Hotels were very nice and view from hotel was picturesque.I will definitely plan another vacation with Golden Vacation tours and travels.

I have booked golden vacation tours & travel for north east tour between 9th March’19 to 27th 2019 for Nepal, Bhutan, Sikkim & Darjeeling. They were awesome. Amit, Parag, Abhishek & Rupa were the best tour arranger for us. Really nice people. Would look forward for another tour with them. Their MD Mr Manoj gives personal attention to each & every need. Thank you guys for memorable holidays

Thanks to Golden Vacations for organizing a wonderful trip. The hotel (Sang Boutique Hotel & spa) was located within the town which made it convenient to roam around Paro in the evening. It was a really nice hotel with warm and friendly staff who took care of everything. The room was a good one with a balcony overlooking the town. In the morning I got a great view of sunrise over the nearby mountains and at night I could see the National Museum and Rinpung Dzong glowing with its lights. The driver (Tsering) was just awesome. He went the extra step to make sure I was always having a great time. He was always prompt and made sure we stayed on schedule. To me he was the main reason why this trip was so successful. Also thanks to Upasana, Rupa and Bibek and the rest of the Golden Vacations team who answered all my questions and always helped me whenever I asked. I normally don't take the time to write such a long feedback but I wanted to make sure their efforts are acknowledged. Will definitely travel to Bhutan again and try them once more!

I had booked a 9 days trip to sikkim with Golden vacations ..Had booked almost 1.5 month before my travel dates and paid almost 80% advance before my travel..rest was to be paid on arrival at airport....after reaching airport we were told that a xylo coming with no carrier ..imagine xylo for 6 people with no carrier..how about our luggage..they were telling us to adjust and manage..how to adjust and manage with so much luggage , 6 people and such a huge distance travelling from bagdogra to pelling... after so much of frustration and calls , we got a cab with more than 1 hr of waiting at airport..
so called trip coordinators who take money from you Munna Mehta, Shom ...take no ownership..imagine we had to call company's MD Manoj chaudhary for getting our issues resolved ..

Anyways..it didn't end here..after seeing their pathetic response of service, i told them that i will keep certain amount with me as unpaid till i get my trip over..on which i was told, we will not share any cab details till you make complete payment...Imagine highly insensitive non professional customer service attitude...

Every evening it was a pain to coordinate and keep asking about the next day cab details and driver details..

The hotel which was given to us in Lachen was just pathetic, terrible...

the cab which was given to us for 3days--lachen lachung and return was in such a bad state and so dirty...

Such pathetic service, no ownership..after making a huge payment it was frustrating everyday coordinating and asking for next day details...

wont recommend to anyone....

It was really an awesome trip... We had 7 night 8 day trip planned by golden vacations to Darjeeling and Bhutan... Perfect planning is made by the team Mainly Upashna is always in contact with us to check status... Only travel from Darjeeling to Phuetshilong was not satisfactory as vehicle was not Good... The cab and hotels in Bhutan is amazing .. I strongly suggest this team if anyone planning !

The overall trip was amazing! One of the coordinators, Upashna did a great job of answering all our queries throughout and making comfortable arrangements. Our special request of vegetarian preference was taken care of. Last minute hiccups because of unavailability of hotel room was handled by booking another hotel in the last minute. All the hotels were upto expectation. The Bhutan travel-guide cum the driver was noteworthy. Only improvement point could be the cab from Darjeeling to Phuntsholing - who did kind of rash driving and the quality of vehicle was also not upto the mark . Thank you team for letting us make memories for lifetime.

I had booked the tour for Sikkim (only taxi. Hotels I had booked on my own) I had asked for Innova but they could provide me with Xylo. Although the driver was good. They charge a little high compared to others but overall experience of traveling with them was good.

We booked for gangtok and darjeeling trip before 15days from golden vacation tours and travels.we booked for airport to airport transfers.They arranged a very nice trip.we never forgot it.we really enjoyed it.The executive and the tour operators are very friendly and update everything in WhatsApp every moment. Special thanks to Ms.Ankita,Mr.Ujjal and Mr.Navin.Trust golden vacations because I trust it.

Cudnot book Kaziranga Golf Resorts n did not update till a week before the start of trip.
Had charged 50% advance n then overcharged for the vehicle.
Inspite of calling up again n again, were stubborn n to justify themselves gave the breakup of room rent , which were found to be exorbitant.

We have taken the trip of 5 days and 6 nights which covered Gangtok and Darjeeling, Pick up and Drop to Bagdogra Airport.

The trip was nicely planned by Subham and Munna, I would like to thank Subham for his quick support and availability throughout the Trip.

Hotels were nice and staff were well behaved and helpful. They can arrange food or items from outside as well on request.Rooms were in good conditions.
The breakfast was so delicious and tasty with many food options in both the hotels, we really enjoyed that and appreciating it.

All the vehicles were in good condition and I must say all the drivers were very nice in Gangtok specially the driver who have taken us to Changu lake route, however we were not allowed to go till Changu lake, Baba mandir and Nathula Pass but it was not in there hand.

Only bad part was that, transport people were not in sync and were not planning things well in advance and sometime i have to call and ask the plan. I was expecting travel executives to call me instead of drivers but that was not happening. Drivers were not good in Darjeeling.
Please do not book Toy Train from Hotel reception as they book it via agent which charge 600 rupees extra which we were not aware before.

Overall it was good trip, thank you.

First of all thanks for your team for making this trip successful.

Communication: 5 ⭐
5 stars for maintaining such a good communication, whenever help required..

Planning: 5 ⭐
Though I revised the plan, it was well executed. I was a bit disappointed as the permit was not provided for few sites/location, but you come up with another option(Local site seeing)

Accomdation:
This is where I was a bit disappointed as the hotel in Darjeeling was sooo nice but when coming to Gangtok, was not that good. Suggesting you to maintain the same standards as in Darjeeling

Commute: 4 ⭐
Provided with good vehicles.. I'm satisfied. But Driver named Ravi in Darjeeling was sooo friendly and maintained such a good communication. But coming to drivers in Gangtok were not that good.

Overall I'm satisfied.. Though I missed natula paas, Baba harbajan mandir and changu lake which are main attractions of Gangtok.. Understood it was not in your hands or mine

The worst I ever had in my life. The driver came to pick us up was continuously shouting on us and my kids. Hotel rooms booked was of general category, irrespective of paying for premium suites. All fake commitments were made by Navin their marketing person. after collecting the entire amount they even don’t bother to pick your calls. Cabs provided were not of good quality. They simply spoiled our mood and trip.

Recently booked my honeymoon trip with golden travels with the help of very nice person Mr Rakesh who made us available with every facility on time like taxi arrival on time and wonderful nd high class hotels provided by golden travels... It was a memorable trip of mine because of proper arrangements done by golden travels... Specially thanks to Mr Rakesh for all these arrangements. I just wish to plan more trips in future with you guys...

A trip was well organised and i must say your company is so professional and all thanks to mr Rakesh who organised our tour .

My friend & I both 70 years old took the Bhutan Package of 6 days from Bagdogra to Phuenchiling ,Thimphu,Paru & panaka from 13th to 18th Feb.To put it in a nutshell it was most disorganised.No one was responisble or ready to address our numerous problems ever since we set foot in their landWhen we arrived at Bagdogra airport there was no one to receive us,we waited over 40 minutes in the hot sun while a driver was woken up & sent from 10 Kms away.He drove us all the way to Pheunshlingh to get our Visas.Our hotel stays were very unsatisfactory.The worst thing was we were assured of a good car & driver who would stay from day one to last, instead they were leasing out cars for us as & when we reached a destination.In paru they alloted a room five floors below the street level with winding stairways & no Elevators.On the whole it was a no good ,deal with no care for our comfort or age.

Decent cars,good driver/guide, good planning- that describes the great overall experience we had with golden vacations. I would recommend it to my fellow travelers

I have already written d reviews about d awsome efforts put by Subham and his team in making our trip a memorable one but without talking about food it wont be complete. Yes all their hotels serve u with yum delicious and tasty food. U r served dal chawal,all vegetables,different types of pastas,all variety of soups,starters,deserts,chinese during d trip abd all very tasty. They have ecxellent chefs and wonderful helpful and humble staff.Hats off to Golden vacations.

It was nice experience with the team. Monisha helped alot. Whatever we have discussed before trip it was same during the trip. Nathula pass ,baba mandir n Lake was not accessible due to heavy snow fall but rest was good.team was supporting enough.thanks monisha.abhishek and pradeep..special thanks to monisha.....

The tour was well organized with good drivers. Thanks to Shom, Monisha, Ravi and Arjun for the great hospitality.

YE TOUR MERA LAJAWAB RAHA.TOUR ARRANGER/HOTEL N HOTEL STAFF/CAB DRIVER SABHI K SABHI BAHOT ACHCHE HAI THANX

Booked our package for Bhutan and sikkim, just amazing Experience, every thing was arranged perfect ,
Made our holiday memorable

We had been to Bhutan from 16th-22nd december. It was one of the memorable all girls trip.the hotels which the travels have arranged was decent and the car and driver arranged in Bhutan was also good enough.talking about improvements area,they need to be bit more organanized.In the sense ,firstly they booked flights and then realized on that particular day when we were supposed to enter Bhutan it was national holiday and there will be no immigration clearance.because of which we will have to waste our 2 days in Darjeeling.there were also certain miscommunication between their agents in Bhutan and the ones in Siliguri.So things like this can be improved upon. Other than that all their agents was very helpful and co-operative.In nutshell, we had a splendid experience in Bhutan.

I book the tour for Assam and meghalaya with advance 10000 RS.but when I landed at guwahati airport golden vacation gave me a hell condition car the seats with black grease . when I complained it to tour manager he said I can provide you only this car.i managed my trip at my own.i immidiately booked a good car . Goldan vacation had not returned my advance money back .I have Lodge a complain in consumer Court for taking my money back.they harass my family .

The Agents of GOLDEN VACATION TOURS & TRAVELS agency is very unprofessinoal, they even don't know their own Terms and conditions policies.
I had planned trip with them to Sikkim, , and i have already paid the payment of rupees 5000/- on November. At the first time of booking your agent contact me, and they told me if I need to cancel the trip, then inform us by 3rd December, then you will get 100% the refund.
But unfortunately some of my personal problem i have to cancelled it. And i told your agent on 30th nov. then they told me I will get the money by 10th dec. On 10th dec. I had contact her, she told me by 19th sure i will get it.

Excellent coordination, very good hospitality, on time responses, we never need to wait for driver or coordinator. It all happens as per iteniary. Very accommodative. I had a difficulty of missing Tsongu lake due to heavy snow fall. They arrange it the next day and they went to another city. Very pleased with the way they do thanks to Sanjoy Dey for arranging everything. Rooms, sightseeing, car and coordinator was excellent

Golden Vacations is a company who acts dishonestly without regrets. They absolutely ruined my Trip to Bhutan n Darjeeling.
They are a team of unprofessional and unethical people who make false promises while taking a booking from the customers and once the payments are done..... they don’t care about the customers

0. Taxi Drivers doesn’t know the route nor the Hotel Name
0. They had committed that taxi driver is a guide also - but the driver completely denies and says he will not follow the itinerary.
0. Tour coordinator also agreed the itinerary is wrongly prepared just to get more bookings
0. I had payed for3* Hotels,but the hotels and rooms were third class....rooms conditions were absolutely substandard - beds broken, cockroaches in the rooms , geyser not working, rooms , bedsheets , quilt all stinking, room service not available till 8:00 am
0. Bhutan entry tickets to monuments sight seeing we're committed but were not given, Parking charges also had to payed by us
0. They are just interested in their payments , once the payments received by them, the customer is at their mercy and totally helpless. I would sincerely request to all who ever is reading this review - plz don’t book any tours with Golden Vacations

Recently booked my Bhutan trip through Golden Vacations. I received the best quote for this tour through Golden vacations sales person Debendra, who also customized the itenary as per my convenience. Abhishek, Bhibhu who managed the trip made sure that trip went on smoothly. The food, hotel stay, sightseeing, trip vehicle were awesome. The driver assigned to us made sure we received enough time for sightseeing and gave us lots of information about the places that we visited. Thanks Golden vacations team for making this trip a memorable one for us.
Regards,
Neha Karande

Dear Golden Vacation Team

We have visited Bhutan-sikkim-Darjeeling between 11th-26th November 2018.
Here i can say my overall experience is good.
Special thanks to Mr.Amit for guiding from begainging to manage our tour budget.
Also thankful of Mr.Shom to keep in touch as when required during tour.
All vehicle and driver are very good and very co-oprative.
The beauty of our tour is we hardly personally mate 2person but, everything passed smoothly.

Thanks again.

your executive work like rude government clerk.
Once I deposited money in your account he never supported for new additional requirements.

Tour of lachung was very good and tour of nathula pass was also very good. Room of hotel was average. Breakfast and dinner was excellent the staff of the hotel was also very cooperative.

Dear Amit
You helped me a lot to plan my journey. Very good hospitality extended by you. As n when I demanded you, extended your cooperation.You were always available for me. Only due to you I choose Golden Vacations.
You made a very good team for me.Everybody was very much attentive.
During the journey Abhishek, was excellent. His behavior was good & helpful.
Thanks to Rupa for getting permit in time. She did the job perfectly.
Thanks once again.
I will certainly recommend it to my family & friends.
Kishore & Neelima singh

sir, we had reached home safely today. services we had from your side was excellent. specially hotel and meal. of course sajnjay da, driver of our vehicle was very good person. overall we had enjoyed a lot during the trip and ur services was excellent.

thank you sir

The total tour bought was miserably handled.Salina, Some and all others are only trouble shooters. Taxi supplied by them and driver's where to go, what is hotels name. Two star hotels booked and you get home stay. Booked vehicle Tuscan with extra charges and wagon R was ready and after fight Creta was given.Bhutan entry tickets to monuments sight seeing we're committed but refused to give. La chung pass in gangtok was not provided. The taxi and drivers were changed at every destination without providing details.
We recommend not to travel even if it's free if you value for time & peace.

very bad cab service for local sight seen and transport .No proper communication b/w driver and agent.hotels r good,but have improve a cab service

Dear Tour Organizer,

Greetings,

This is to inform you that,we reached safely at our hometown Rajkot after enjoying Sikkim and Darjeeling tour planed and organized by your company (GOLDEN VACATIONS TOUR AND TRAVELS).

Over all it remained a wonderful satisfactory experience.

Accommodation and food at the Hotel were the best of all.

Support of staff was good.

Navin kumar from sales helped us a lot, he is quite co-operative.

We are very thankful to him.

Drivers were very good, polite and cooperative.

Over all the food was also good.

Jain food to one member in our family was provided in every hotel. Thanks for that.

I personally liked fruits and salads at break fast and dinner.

Thank you very much for all the Hospitality.

Went on a 5 day trip to guwahati to enjoy the vacation. But it turned into complete chaos because of the travel agency and their negligence. They werent supportive even during the curfew in shillong. They were expecting us to transfer remaining money while there was not ATMs and internet access across the state and we were left stranded on the road. I will never recommend this agency to anyone in my life. Thanks for teaching me a lesson.

We booked North east and Assam trip with Golden vacation Travels.

1) The vehicle they arranged was a average tempo vehicle used for local guwahathi private trips. No A/C or Fan ,No Charging point,no luggage holders beside seats.

2) Drivers did not know English/Hindi , they knew only local language. very difficult to communicate directly to drivers. we wasted most of time in calling travels to covey information to our near hand drivers.

3) Some of the Hotels they arranged (in Guwahathi) were not properly informed about arrival and our requirement. Had to wait long time to check in. inspite we found hotel management's service was good, their tie up with travels was not in good sync.


4) We had to give remaining amount . To get the amount, they stopped vehicle in mid way through mountains, urging to transfer remaining money , where the place had no ATM, No internet service. We had to struggle a lot to convince them in call, that we would get money as soon we get internet or see ATM. Still they wanted money to resume our travel. so we had to give whatever money we had on hand to driver for tour to continue.

5) If we want to see some more site seeing places on way, they argue it is not possible, as vehicle is point to point basis and those places cannot be covered.

6) Though They are professional in business, they should understand Tourists's practical difficulties and value of time.

I booked my package with golden vacations after getting number from website. Thanks to Sanjib and golden vacations for making our tour joyful.hotels were pure veg but food was excellent .support team was available 24 hours through out the your.service quality is just excellent .Thanks again

If you want to feel frustrated at the end of the trip, please go ahead and choose them.
1. Drivers are taking trips during promised ours to us. This makes us wait and miss certain locations.
2. Very unprofessional co-ordinators. As soon as you start speaking to them, they say "Dont Argue", " You have to loose some battles" e.t.c. My friend was frustrated talking to them and had to hand over the talking with management part to me.
3. Dont know which places are closed. Most places, he says are closed, after going for 3 to 4 hrs. Travel agencies should be aware of this.
4. Drivers dont come on time and are late, so we have to be late and miss certain spots.
5. Drivers dont clearly speak Hindi. They speak assamise. They know certain words, but very hard to communicate.
6. We had a discussion with the team on whether we could get a hindi speaking guy to also join us, and after discussion, we found the same assamise speaking guy as the driver.
7. Locations covered are good. But that would be good irrespective of whether they take you there.
8. Phulkesh and Parag are the 2 people who communicate with us, there are multiple hierarchies between them and the drivers, with middle man. That any change has to be communicated to multiple people before we can even ask the driver to do something.

Please dont run this travel agency. We are actually wasting away hard earned money on you guys. We really want to get the most out of our trip. Hope no body has to endure this Travel agency.

Due to the situation of hilly area and bad road, we need SUMO or similar vehicle for our comfort for all our tour day. The same has been confirmed by the executive through mail and whats up message. Even after confirmation and several reminders they have provided the small car.

Also during the tour , complained the same through your their Whats Up group, but did not receive any suitable response and they told me that the booking was done for small vehicle.

Our experience was good with golden vacations. They give support throughout the trip at any point of time. I recommend to choose golden vacation if you are going on trip with family and really Don’t want to plan all the details. They are friendly and soft spoken people. We enjoyed a lot.

We had planned for shillong trip for 4 days with 11 ppl and had a great time.Stay was good and all the places were covered as promised in the package.

Almost at every place we visited faced some problems they tried & rectified the problems after our harassment.

Overall satisfactory. Food and hotels were outstanding but I am not satisfied with transport facility. U must adhere to your commitment, from airport we have been provided mismanaged small car.
Anyways I will love to deal with u people again and hope will get better transport facility next time.

Nice hotels, comfortable Innova car.. Golden vacation guys are very friendly.. Guided us through out tour. Worthy.. Un doubtedly choose this travels.. In time Chek in.. Check out.. No waiting at hotels.. Every thing is good.. But don't start on Sundays.. Immigration holiday. That's why some people are wasting their time at border Town.. My rating 5/5

We booked a tour of Bhutan ( flight , road , stay, siteseeing ) with Golden Vacations.. Worst experience ever with the entire team.. Not at all professional. They dont care about making us wait in the airport for more than 90 mins.. Very casual approach.. Commitments like extra bed in the room never honoured. No one has a courtesy to apologise.. They take the travellers for a ride. When confronted, instead of Understanding the issue, the owner Manoj Choudhri supports his own staff.. Requesting everyone never to go with these unprofessional people.. Once we pay the money, we are at their mercy... Got these contacts from holidayiq website.. Never ever to judge a company like these for our next holiday..

Someone has to train them what a customer service is...

Very rude staff, equally rude owner..

Our travel and stay in Darjeeling and Sikkim was made very comfortable by the Golden group. The hotel staff and the drivers were all very cooperative and friendly.The hotel rooms were neat and luxury, the restaurant served delicious food (can be the best choice for people in search of Pure veg restaurant options) and the cars were well maintained and comfortable. All tourist points were covered in the package and we were able to appreciate the magical beauty of Darjeeling and Sikkim fully.Overall, we had a memorable tour and we do recommend Golden vacation tours and travels to people planning a holiday in the heavenly North-East India.

Excellent had a great time very pleasant experience thanks for all the arrangements. To get Nathula permit we need to give them docs atleast the day prior to the visit. So plan Nathula only on day 2 or later for your trip so we have enough time for permit(mon n Tue Nathula is closed). Narbada from sales team was very polite helpful n approachable. The rooms were too good. Kudos to the team. Only flipside is communication upfront about driver by the tour coordinator would be helpful.

We booked a 'luxury vehicle' xylo for our sikkim trip on point to point basis (inr 35500) . Vehicle provided to us was in really bad condition with dirt all around, seat belts (back seat) not working and a rude driver.
Anyway, thankfully they changed the vehicle and driver next day. I must say our driver Ajay was excellent (very courteous, helpful, friendly, professional, great driver), and we did nt want to change despite another ill maintained vehicle (seat belts on the back x, mobike charger x ) provided.
Finally on our journey back to bagdogra airport, they changed our vehicle at salugara (30km or so from airport) to swift desire which was not sufficient for 4 people + 3 strolleys. Believe me, one of our strolley was tied to the roof without any carrier. Obviously this was not as per contract and despite my request for a parrial refund since there was breach of contract, they didnt do anything.
UNPROFESSIONAL HANDLING OF OUR TRIP. I WISH I HAD AN OPTION FOR ADDING SOME PHOTOS

Only interested in getting 100% advance for the trip and were behind us for the payment. They provided a very poor customer service. Their drivers werent willing to follow the iternary and used to ask for additional money. We lost one day of sightseeing as their drivers were not at our hotel. When we asked for taking us to the place next day they asked for additional money.Since they had taken the entire money upfront we were at their mercy. As a result we couldnt see Changu Lake.
I wouldnt recommend them in the future to anyone as they dont treat their customers well. We had to argue a lot with their teams

The tour was very good except one incidant.The person incharge at Phunselling was not upto the mark.Rest of the people were very helpful.The tour incharge helped us a lot when one of our member fractured his bone and has to admit at Siliguri hospital.We must thank for his help.Both the drivers were very nice.The lodging arrangement were good.

I took the package from Golden Vacations for Sikkim trip during March 2018. It was excellent travelling with them, starting from pickup at Bagdogra Airport till end everything was fine....All the drivers were very friendly, Golden Staffs were polite and helpful, food and hotel were nice too...It was as I had planned. I would like to especially mention Mr Amit Chanda from Golden Vacations who crafted our package as per our need and was constantly in touch with us throughout our trip checking about our comfort etc. Sikkim was my dream destination and I must thank Amit and Golden Vacations for the amazing trip.

All things are nice accept hotel category. The full family 2 + 2 will be accomdated in one double bed room .

Bit communication problem was there.
Else it was good

Thanks to all Golden vacation members specially to Amitji
It's a wonderful and memorable trip.we didn't face any problem
We got fresh Indian food, comfortable bus and cooperative stuff
Thanks once again for nice trip

Our group of 6 persons travelled Bhutan from 11.03.2018 to 17.03.2018 through Golden Vacation. Initial 3 nights were OK. We were provided hotel and rooms as per quotation. But later 3 nights at Paro instead Premium Rooms in 4 star hotel we were offered lowest grade rooms in below 3 star hotel hence we had to go to other hotel namely HOTEL Olathang and pay cash Rs.51620.00 for rooms. I have asked Golden Vacation vide my LETTER DT.20.03.18 and e mail to reemburse the payment which I had to pay to Hotel Olathang. So far I have not received any reply.Receiving at Airport and toure guide was promised but none was there. Toure coordinator did not respond even after our informations. My experience with Golden Vacation is not good.
Gs jhawar.

They arranged our trip to Kaziranga National Park and Guwahati for 3 nights /4 days... Hotels were excellent and almost all points covered. Safaris were also arranged.. plz tell drivers to drive safely... otherwise overall experience was good.

Good managed tour . Good hotels.

Very cooperative staff. Very good n cooperative drivers. Neat n clean hotels n very helpful hotel staff. A Very good experience overall...

disgusting. poor service provider. forced me to curtail tour at midpoint.

Thanksgiving cooperation to us by sirjit भाई निवेदन

It is a asome trip me and wife enjoyed
Hotel staff behaviour also good and feel a home atmosphere and Mr Navin ji play also good role and help me Navin ji behaviour also good and guided so good time to time

well arrangement by naveen and team
One of the best trip. All the arrangement were done perfectly. Good hotels and rooms with premium facilities and delicious food.
Staff members along with the drivers were humble and helpful.

Will definitely plan another trip by Golden team.

One of the best trip of my life so far. All the arrangement were done perfectly by Naveen. Good hotels and rooms with premium facilities and delicious food.
Staff members along with the drivers were humble and helpful.

Will definitely plan another trip by Golden team.

We had a great time. Hotels were good.
Pelden and his team in Bhutan especially Ms. Yangden who guided us throughout the trip was very good.

1.Package of delux room and booking from their side is fot standard room
2.Booked a 4 star property and got shifted to 3 star property
3. Did not provide the simcard which they usually do and so during our hotel tragedy they got an easy excuse of no communication with us

The arrangements provided were excellent. I enjoyed the trip. My sincere thanks to GOLDEN VACATIONS.

They are totally unprofessional people. No coordination between Siliguri Office and Thimpu Office. Did not get what was promised. For eight persons six seater vehicle was provided for first two days. They were paid what they asked for without any bargaining. Will never recommend to anyone.

The trip was fine. But due to some lack of professional approach of the transport team of golden vacation, they could not committed the type of vehicle offered. They arranged a bolero jeep from Jaigaon to thimphu and back.

one of the worst experience for me and to my family. Not covered as per the itenary. my result is i have no idea to recommend this travels.

Good transport and lodging arrngmt done. The hotel at gangtok was very good. However at darjeeling, the hotel approach wasnt good. Overall the trip arranged by golden vacation was satisfactory and we recommend it.

It was a great experience to avail the facility provided by Golden Tours an Travels. We are very pleased with the hospitality of such tour Agency. All the people are very cooperative and punctual and particular regarding providing their services. They are one of the best Tour Operator.

Uday Majumdar
M - 9831112500

Got good service about car.
Max points were covered.
Problem was that no special guide was given.
Driver use to leave us at point and use to tell us to go and see the points.
Driver with us dint knew anything about points.
Otherwise properly arranged and time to time arrival of car at hotel.
First 7 days we got Xylo car which was pretty comfortable and other 3 days we got sumo which was not much comfortable. Yet we enjoyed a lot.
Overall good tour.
Enjoyed a lot.