I would like to thank you for the excellent arrangements made by you for my vacation in Himachal Pradesh. However, I would like to draw your attention to a few points which should be taken care of :
1. Outsourcing of travel arrangements - It was observed that my requirements regarding travel arrangements had been diluted by Deepak, the POC mentioned by you, and instruction to the driver were contrary. In fact to give you an example, he had called me at Chandigarh airport while I was checking in and demanded payment for an extra 40 Kms travelled. This, I am not able to understand.
2. All the hotels selected by you and the services rendered by them were good with the exception of Una Comfort Nandini. We had asked for our breakfast to be packed as we were checking out at 6 AM. The food given to us was in an old bread wrapper rather than being packed properly despite us informing them in advance the night before.
3. The rooms at Shingar Hotel, Shimla, are rather small comparatively and I would suggest that you explore the possibility of accommodating guests in other hotels having comparatively better and bigger rooms.
Apart from the few points mentioned above, kudos to you and you colleagues for the excellent arrangements and a wonderful trip.