Ezeego One Travel & Tours

I was being told about shak house in Havelock but was given small room in havelock and itinery which was told in phone call was changed in mail and i trusted the sales person that was my fault and all itinery was skipped very nicely
Once of the pathetic experience i had in my lifetime .
Even i had to call them everyday to get all ticket details and no one from ezeego will call to update

1. Worst staff and customer care
2. It's better to go no where instead of going through ezeego1 tour.
3. My 20K has been stuck in ezeego even after 40-50 calls on different numbers and multiple mails, 6-7 times they received the call but without any proper proper response.
4. I had to cancelled the package next day of booking because of medical reasons and they gave the assurance to utilise this money in other package instead of refunding. Now they don't have time to response.
5. Customer care people are good on phone but in actual doesn't response properly, if you have already given the money.
6. Tour may be good(I could not travel ) if every thing goes according to plan but if situation comes on refunding money or money adjustment somewhere else, it goes worst. Shouldn't expect anything from them. They will not give proper response. I am facing same issue.

I made reservation on their web site for Jan 3rd. after completing the transactions the reservations were for Jan 5th. not only that i paid extra for cancellation insurance. I called immediately to cancel the reservations. the customer service had such a heavy accent he was impossible to understand. he refused to cancel the flight, said i could only cancel if it was a medical emergency. no where did it say that when i added the insurance. I should have walked away there but made the mistake of paying double for the correct day. It took them over a week to send me the updated itinerary. they only gave me 35 minutes to depart on plane in terminal D to get to terminal B in the Atlanta airport. I called and emailed twice a day for over two weeks. they did nothing.

By and large satisfactory
We will be in touch for future tour plans Domestic & abroad
Dr Dinesh kapadia

Hi
I Am Inderjit.Singh I Just Returned From My Holiday Trip Organised By Ezeego1..It Was An Wonderful Trip Organised By You People Specially Rahul a Very Good & Honest Sales Executive..
Vijaya Waghela An Employe Who Gave us All The Possible Informations Explained Every Single Thing About the package in brief..It was a fully loaded package of 16n/17d with all the activities included as promised U all Actually Made Things Work As It Was Decided...And Made The Trip A Successfull One..
Thanks Alot V Enjoyed Alot And I Am Sure V Will Sureley Fly Soon With You All Again

Thanks And Regards
Mr.Singh

I Liked Their Service

NEVER EXPERIENCED SUCH SERVICE IN MY LIFE
WITH BITTER SINCE I HAD PAID THEM THE MONEY
THEY PLAYED A GAME WITH ME AND TO GET
THE DETAILS OF THE BOOKING TILL THE LAST
MOMENT PHONING THEM EVERY DAY.

The entire tour including Hotel and sight seeing well organised. Airport pickup and drop service excellent.
Keep up the good work

The behaviour of operating team name harshal shinde was not good, they were very keen to take money, butthe service which they should inform and email in time was not there, afetr taking money, they were very linient to tell and email about the confirmation tickets, i had to make call frequently but no confirmation call from their side, we were suspicios about our tour confirmation till very last moment and not able to take out print of that, ms nayana, who booked that trip kept us under dark about conditions of cancellation, hence not satisfied with whole team of ezeego1 travels, god bless them and their customers in future