Lack of Co-ordination between D'Roamers & End Service Provider(i.e.,Local tour operators). Kashmir and Ledakh 10 days travel Package. This is a real review based on our real experience/facts. I engaged D'Roamers for our 10 days Tour Package starting from Srinagar Airport (5th of May'19) and ending/drop at Leh airport (14th May'19). Trip Id: DR-APR355. In fact I was about to book with another recognized travel agency when Mr. Tashi (salesman of D'Roamers) intervened and called me several times to my Mobile and asked me to forward the quote of the other agency, which I did. When I pointed out to him that his Quote is higher by Rs.7350/-, Mr. Tashi gave several promises, and spoke very impressively which made me to believe that travel with them is hassle free. Till the time money is received there would be many calls from Mr. Tashy and also many promises. I would like to highlight here that once money is received, there won't be any single courtesy call from him. Secondly, before the commencement of tour I had to pay the full package cost. Then we would be left to the mercy of the local travel agent. On the very first day we were supposed to visit Anantnag Hot Spring, Betab, Arul & Chandanwadi valleys as per their Itinerary. The Srinagar driver skipped all these locations, never drop us at Union Cab pickup point. On the second day again he skipped the Itinerary locations Hariparbath and Lal chowk shopping. On the fourth day he skipped War memorial. On the fifth day as per the itinerary we were supposed to visit several places of tourist importance enroute between Kargil and Leh. The driver told me that he is only a local transporter and not a travel agency and his employer(Maxi cab) has told him to drop us at Leh directly and not to stop anywhere for sight seeing since his program me ends by 04.00 p.m. that day. When the itinerary of D'Roamers was shown to the driver he told that he is not employed by Droamers. I contacted Mr. Kuldeep, Executive of D'Roamers several times during these days, but no support was received from him. Then we had a tough time. On one side the driver's attitude throughout the first 5 days was indifferent, tough and not customer friendly and at the same time there was no ground support from D'Roamers. The driver would stop at places as per his wins and fancies and not as per the promised scheduled itinerary. However, In Ladakh (6th to 10th day)the local travel agent Mr. Thilley of "Ladakh ultimate destination" was a gentle man and his driver Nirbu was also a good person. Even though they skipped Hemis monastery, Leh Palace and Shey palace, we had a memorable time in ladakh. I would like to thank Mr. Thinlley of Ladakh Ultimate Destination and his driver.
To summarize I would like to inform all viewers not to engage D'roamers because they are just commission agents. They do not own a taxi cab, do not have properties and do not have their own drivers. Unfortunately the Itinerary prepared by them is not shared to end service Providers, i.e. Maxi Cab in Srinagar & Ledakh Ultimate Destination in Leh and hence we would be left to the mercy of the local drivers in remote locations. If any tourist want ladakh Package alone better contact the real tour operator in Leh DIRECTLY, and in my case it was 'Ledakh Ultimate Destination,' and they would execute it with more responsibility and care instead of booking thru' middlemen like D'Roamers.