Carlton Leisure

Carlton Leisure

Travel Agency in London, England (United Kingdom)

Joined Tripcrafters in Jan 2013

Currently Active

About Carlton Leisure

Carlton Leisure (UK) Limited has been in operation as an established air ticketing and holidays business for over 18 years, having been taken over from its previous owners in 2002. For the past 5 years running, we have been voted the number 1 travel agents for holidays to Sri Lanka, due to intimate knowledge and strong relationships with our partners in the Indian Ocean. Growing on this success, Carlton Leisure can cater for your travel needs worldwide, specialising in Sri Lanka, India, South East Asia, South America and the Middle East. Click onto to start your perfect ... read more


299 Rayners Lane, Pinner, Middlesex, London, England (United Kingdom)

Destinations Covered by Carlton Leisure

Services Offered by Carlton Leisure

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa

Rating Distribution for Carlton Leisure

5 stars
1 ratings
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0 ratings
3 stars
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2 stars
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3 ratings

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TripCrafters Reviews for Carlton Leisure

Awful service.

Nick Akhondi - England (United Kingdom)

Trip For:

Rated 1/5 on Jan 2021

The worst customer experience I've dealt with. I've been waiting since May 20 for a refund for cancelled flights and CL are still refusing to provide it, even though people who were on the same flight and booked directly with the airline were given refunds months ago.

I tried to contact CL multiple times over a three week period and each time I was told that the person I booked with was not in the office and that nobody else at the business was able to provide a response.

CL refuse to provide any evidence as to why they are refusing to provide a refund.

The airline have now confirmed that CL didn't even apply for a refund until Dec 20, 7 months after the cancellation!

Regardless of what Sky Scanner find the

S Mobile - Sri Lanka

Trip For:

Rated 5/5 on Jul 2019

Regardless of what Sky Scanner find the cheapest I will always go with Carlton Leisure. This is my 10th time booking and never had a problem. Brilliant. Thank you


Laura Macaulay - England (United Kingdom)

Trip For:

Rated 1/5 on Oct 2018

The company owes me money! Months have passed and they are refusing to return MY money. They are also ignoring my requests of how to make a formal complaint and sending information for my solicitor. DO NOT use this company!


Navyug Sethi - England (United Kingdom)

Trip For:

Rated 1/5 on Aug 2018


one star just because zero rating is not allowed.
I booked a flight from London to New Delhi through them. The month on the ticket was wrong. I contacted Jet Airways who said that they can provide full refund if the ticket were booked directly. Since it was through Carlton I had to contact them. Carlton didn't even give partial refund just 8 pounds back. Plus their customer service bluffed me. They tired to modify my ticket to next month for 319 pounds but when I checked on their website it was only 234 pounds. Now that what I feel is disgusting. Why can't they give a partial refund when the airline its can? And why do Carlton has to bluff and sell same ticket for 100 pounds extra?

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