B2B Hospitality Pvt Ltd

Hi think they have a lot to learn they need to check hotels before booking if i look online it looks very good wen u get there its not what u expected we had an experience with ramhan palace it was in a bad condition not livable an then our ticket to Goa was booked on a wrong date agent brings the ticket without checking get to the gate they tell us wrong date the whole day was wasted the next day wen we get to Goa we couldn't do much in half the day cause everything was closing so I think poor planing on the agent side

Disappointed with the Goa part of our holiday. We were booked into the Mint in Goa, which is a sub standard 3 star hotel.

We had to spend 7 nights of our 20 nights holiday in India in this rubbish hotel. We requested and demanded a move to a better hotel within 3 hours of arriving at this rubish hotel from our tour operator B2B. The response from B2B was that they had paid the Mint hotel for our 7 nights stay and a move to another better hotel would be an extra substantial cost for us.

B2B claimed they couldn't get a refund from the Mint for the 6 nights that we didn't want to be staying at the rubbish hotel, we find this very hard to believe given that B2B said that this hotel is used by them regularly. We were willing to pay the difference between staying in a rubbish hotel and staying in a better hotel.

We paid B2B over £2300 ( 216,200 INR ) for our trip. Really disappointed with B2B for the Goa part of our holiday to India from UK.

The other parts of our holiday were good with good 4 and 5 star hotels. The arrangements for road transport were good as well.

The tour was well organised. Would recommend using B2B.

B2B Hospitality were attentive and obliging all the time. All our meet and greet were excellent. The driver Pramjeet who was with us for 10 days was excellent and helpful. Can highly recommend to anyone.

To start this agency was unknown to me and thanks to Tripcrafters. Then an agent Mr Nikhil of B2B who did all his best to make my vacation wonderful. He was always here ANYTIME for any help I needed. Thanks a lot Nikhil, You are the best. Many thanks also to the tourist car driver, Mr Shivraj Singh, they provide us. He was not only our driver but like a guardian also. So no doubt they are the best for me.

The service from B2B hospitality was brilliant to say the least. Their consultant, Pankaj Sharma was ever too obliging to make changes to the tour plan, make recommendations and even met us at the hotel on arrival in Delhi at about 10pm. He communicated with me throughout the tour advising who our local contact was. This is first class service that was provided and I would not hesitate to recommend Pankaj and B2B hospitality to anyone wanting to tour India.

Nice response, but can still improve in the planning and suggesting the trip. And also please provide full details of the hotel to the customers.

Great effort by Nikhil Kumar in planning my trip and also in the close follow-up on our status during the trip to ensure all's well. Kudos to Nikhil .

We were extremely well looked after from the moment we left the airport to our final departure. Special thanks to Hitesh for arranging a fabulous package to all the main areas to visit in the short time that we had. He managed to fit in all the important places to visit like Munnar, Thekeddy, the backwaters and Cochin. Special thanks to Baiju who was a fantastic driver and support throughout our trip. He was full of knowledge of the area and we thoroughly enjoyed discussing the flora & fauna of the region. We would recommend B2B to all our friends and also to ask for Baiju who is very passionate of Kerala. We look forward to our return to Kerala and enjoy the great hospitality of its people.
The only negative point we do have is the Houseboat which was not what we expected. A day trip would have been sufficient to explore the backwaters. The houseboat amenities were not up to standard and the chef left a lot to be desired with his poor standard of cooking. We had no water to wash with at night and found lizards running around in the kitchen.

B2B team were excellent from the time we arrive at Delhi airport until our departure.

Mr. Kishan our driver was excellent, he see to it we are comfortable and happy. He was always on time. The car was an upgrade without cost.

The hotels from Delhi, Agra and Jaipur were all excellent.

B2B did a great job, more than we expected.

Thanks a lot to the team.

this trip was well manage and I would like to give a 5 star to your agent who deal with me from first day!

Fantastic service from the beginning I enquired. What's app made it very easy to communicate with you & everything that I required for my trip.