Hi think they have a lot to learn they need to check hotels before booking if i look online it looks very good wen u get there its not what u expected we had an experience with ramhan palace it was in a bad condition not livable an then our ticket to Goa was booked on a wrong date agent brings the ticket without checking get to the gate they tell us wrong date the whole day was wasted the next day wen we get to Goa we couldn't do much in half the day cause everything was closing so I think poor planing on the agent side
14 Mar 2019
Dear Mrs. Mogie,
Thanks for your valuable feedback, it's always helps us to improved our services. I understand your expectations on this tour and yes any tour always gives an experience & memories and our aim is just to make that experience memorable for lifetime.
As far as your concern about hotel Remhan and flight Delhi to Goa, as you were aware with last minutes changes due to airport closed in Amritsar, all of sudden we had to changed your itinerary and rest all services, as it was very short time to do lots of for every clients who were traveling and it was hard challenge to connect with airline in same time for cancelled flight and new reissuing flights needs to done, somehow we managed to make it with our level best and we upgraded you also in Delhi from Remhan to Shanti hotel before fly to Goa and given vehicle everywhere to cover as much as places you can and our team were in connect with you personally to make sure you are getting good services and care.
If anything still left from your expectations then we ensure you to make it fulfilled by us on your next trip to India soon where we will do something special for you :-)
Your faithfully,
Team B2B
Recommended. We will never post anything without your permission.