Trip 2 Hills

Very much unsatisfied. Particularly Mr Neeraj way of talking and blaming me not answering calls of their assistant for payment. Honestly we didn't received any call & it happened twice. At one time I told him to cancel my tour and I will bear the losses. You can understand the gravity. The hotel location was very poor. Very enterior. Even you can't walk around. The driver were not provided with program & conditions. All parking & entry fee were included. But I was forced to pay. Finally I will never suggest any one for trip2 hill.

It was a horrible experience.We booked our trip to Gangtok-Pelling-Darjeeling from Trip2Hills through Travel Triangle (Booking ID 10441281) . The overall experience of Gangtok & Pelling was so far so good types....but experience at Darjeeling was horrible. Trip2Hills promised (in writing) a 3 star property, but booked our rooms in a hotel which was not even of a single star category.
The hotel rooms , were full of damp and even the beds were wet as sunshine never reached the room. The package was inclusive of complimentary breakfast and dinner.First day Poori and sabji in the name of complimentary breakfast was served .The Second day previous night's remaining roti was lightly fried and served...! Ha ha ha ha... unimaginable!
The entire happenings were informed to the management of Trip2Hills (Mr Neeraj Lama).The only thing he could do was to make an apology!!
How can an apology compensate the trip that got ruined ? He must have been fully aware about the hotel before booking it for our group!! During initial negotiation ,Mr Lama told us not to negotiate on cost as this would lead to reduction in his service level.We believed him and now realise that it was nothing more than his negotiation tool..!
Due to urge of some extra profit by Trip2Hills, our entire Trip got ruined..

We had a trip to Gangtok. It covered Changu lake & Nathu La Pass in the east & North Sikkim. Dhiraj Lama was our trip Advisor. Arrangements for stay & transportation were excellent. The drivers of the vehicles provided to us were very nice. We had a very satisfying & hastle free trip.

It was my first trip to the North Eastern Region of India. We chose Sikkim, and Trip2Hills was the best the choice we made for touring the state. The entire tour was extremely well planned and executed with really traveller friendly properties, very friendly drivers and personal attention from Mr.Dhiraj Lama himself. And all of this was done at a very pocket friendly budget. Highly recommended.

We were a family of 6 with 4 senior citizens who had booked trip with trip2hills for Gangtok/Pelling/Darjeeling. I am writing this review with a thankful heart that we are back from the trip healthy and the 3 stars that I am giving is just that Mr. Niraj Lama/Ms. Allie were able to get us back to our home safely.
Pros
1) They booked the hotels as per our choice and we went with them as they were able get us 3 rooms in our choice of hotels in Gangtok, Pelling 1st day and Darjeeling. Ms Allie was humble to talk to and answered all questions patiently.
2)Sikkim drivers that were assigned had amazing skills and though one was rude at first , he was actually the best driver and came around and had good conversation with us later.
3) We had an issue with mountain view rooms and a slope and 3 flights of stairs with Norbhu Ghang Resort in Pelling and although this could have been avoided, Allie did help us out and the hotel gave 2 rooms for my parents and in laws on the first floor on her request.
Cons:
1)Miscommunication is strong in team. The quotation we planned clearly stated we had Nathula pass for 3rd day post reaching Gangtok. I had specifically changed that as senior citizens need more time to acclimatize and we didn't want anyone getting sick at 14000ft. However, without informing us the Nathula pass permits were made the 2nd day. Similar miscommunication with driver information which caused delays in travel from Gangtok to Pelling and as confessed by Allie that she did not have driver information and that's why cudnt share it with us on time. The driver was waiting for us and we for the driver causing unnecessary delay. 1.5 hrs doesn't seem much on a vacation but we need to avoid driving in dark hilly roads specially with aged people with us.
2) We had added the toy train joy ride (optional), booked train tickets and shared information with Allie during quotation and got confirmation via chat that toy train has been included in itinerary. This would give the impression there would be arrangement for car from hotel to station. However, on reaching Darjeeling we got to know that no such arrangement was made and we need to do it ourselves.
3) The worst experience was with Mr. Umang driver in Darjeeling on the last day. We had plan to go to Mirik but due to health issues of parents decided to do Darjeeling day trip instead. I had called Niraj specifically and informed him of the unfortunate change in plan the evening before and he said that (I quote) since money has been already paid to driver we should utilize the day and the driver will take us to any tourist point in Darjeeling. Now everyone wanted to go to Botanical garden so i called Mr Niraj and asked him if that was possible. He then spoke with Mr. Umang driver and asked him to take us there. What happened next was that Mr. Umang then dropped us off at a junction before Nightingale park telling that you need to climb up and this is as far as the car would go. We did walk uphill for 15 mins and got to know that this isn't Botanical park and it's further 1 km away. When we called Umang and said you have dropped us at a wrong destination he took us next to a very narrow road not meant for a big car like Innova with slope similar to roller coaster. At end of the hilly slope he stuck the car in an alley and couldnt get the car back uphill, asked us to gey down and climb uphill again. It was then with repeated calls to Mr Niraj and help from locals post 2 hours of being stuck there that we were able to go up with help from local person. That's when Mr. Niraj changed his stance and started telling us that Botanical garden wasn't in your itinerary. What ires me is that he was sweet and accommodating and told us since we paid for Mirik we could do all Darjeeling day trip points and when Umang got us stuck he just changed.
Mr Niraj did yield to our request for changing driver for return trip and we are thankful for that.
I hope my review is taken as feedback to improve in future. Best of luck to Trip2hills. Thanks for the good memories and hope you improve on the

We had booked our tour to sikkim thru trip2 hills.The drivers provided by them were rude and arrogant and were always in a hurry to cut short sighseeing.Niraj lama of trip2 hills told us that their timing is only from 8 to 4 and we have to do the sighseeing accordingly.
According to the plan we had to pay 5k per vehicle extra to the driver for nathula pass permit and we had agreed for that but at last minute trip2 hills told us that there was some problem in getting the permit and were made to pay 7k per vehicle and if not paid oyr nathula pass tour sighseeing stand cancelled.
The driver were always misleading us regarding the timing of certain sightseeing spot for example after chardham sighseeing we were discouraged by drivers that that sighseeing at ravangla wud be closed by 4pm which actually gets closed at 6pm.
The rooms at lachung( rufina de crown) were not spacious.other rooms at lachen and pelling were ok and food was good.
Parking charges were not mentioned in the iternary due which we had to pay 2k extra for 2 vehicles(other tours were offering free parking and permits).
On the departure day ie on 5th june were made to checkout at 8:30am from pelling as Niraj Lama threatened us that the driver wud leave us at the hotel if not checkout and we have to arrange for our own travel from pelling to new jalpaiguri.Apparently they had booked the same vehicle for other guest to be pick up from Bagdogra airport.The driver was so rude and arrogant that he dint even stop for 5 minutes at beautiful teesta river for sighseeing.

We have done trip to Darjeeling and kalimpong from 5th to 8th May, 2022 thru Trip to hill 2nd time and Mr Niraj Lama owner is very down to earth personality and u just relay on him with blind faith. Hotel Anutri is at par with any 5star property. The rooms were very big and all rooms with hill view were beyond our expectations. Food and services were superb and had a homely touch. Our pilot of innova Mr chandan was very humble and caring just like our family member. Mr Lama is very simple and honest man and arranged everything beyond our expectations. He is very professional man and we give him 100 out of 100 rating. Indeed he made our trip most memorable. I will suggest other to organise their next tour thru Trip to hill and rest assured everything will be in line as per your expectations