11 Jan 2022
Thank you very much for putting up your review. For the sake of travel community, I would like to take up each of the points mentioned in your review:
Kochi hotel: Kochi hotel and room category also suggested by Traveler only. The only hotel suggession from our end was Kovalam beach hotel, which you asked for room upgradation at the time of check in .due to peak season time there was no rooms available for the date to upgrade. We have provided the same hotel and room which we promised before you confirming the package. But we are admitting that the hotel in kovalam ( Neelakanta beach resort) can not serve as per your expectation level.
Regarding driver: In package tours driver and vehicle will be available from 8 AM -8 PM as per the itinerary only. It was also mentioned in the 'note". Till the last day of tour you where satisfied about driver and vehicle part. last day of tour, leader of your travel group compelled driver to use vehicle out of the program and time limit. Then only driver refused the same. But after the discussion with our office, driver made your requirements.
To conclude, every experience is a learning curve and this certainly has been a positive learning opportunity for the staff. Thank you for trip with us.
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