We booked our holidays thru northeast tours and its one mr.kameshwar. Once we made the payment , our point of contact was no more kameshwar but some nishant and mantosh. we were facing issues of badly maintained cars / drivers coming late , unprofessional and fatigued drivers etc but request to resolve was met with absolute denial by kameshwar and we where pointed out of the fine print language in the offer. Wonder if this agency is into service sector or legal service. Absolutely unprofessional and definitely non reliable ...
10 Jun 2022
Dear Sir,
Greetings from Northeast Tour, Siliguri.....!!!!!
Thank you for sharing your feedback. We at Northeast Tour, are committed to give our best attention to each n every our guest. Every guest is precious for us. That is why we have Sales team like Kameshwar, Salim, Vicky, Sandeep etc n dedicated service team like Mantosh, Nashant, Sonam etc. This is why your point of contact after arriving here was Mr. Mantosh. We understand that this region has some unique rules other than any other hill station of India. Likely or unlikely we should respect every state / local rules.
After a long pandemic period, we have seen such a huge rush of tourist at all destinations that every car n hotels are sold out. Even in such a rush time, we manage to satisfy almost our every guest. But there are some things which are beyond our / human control like traffic, mechanical issue , weather etc.
However I would like to request to every review reader, Please once read the notes mentioned in our quotation. It will help you to understand the difference between this region and other hill stations of India. And our every person from our team will help you to understand every sentence mentioned in the itinerary also. This will help to build a good relation between us and make your tour more smoother.
Lastly I would like to clear that please do not threat us to damage our image in social or public platform because no one get benefits of this and then we will work more professionally and according to itinerary only. But yes we do extra only for the person who is nice and respect others. Respected sir you know that 01 lady from your group abused our driver so badly that he left the service n return to Gangtok from Pelling at late night. Some how we manage another car by late night as next day you have to drop at airport. We will not accept this and condemned it strongly.
Recommended. We will never post anything without your permission.