The accomodation was bad on day 1.Unclean room and as well as bathroom was unclean(beedi butts,spider cobwebs),geyser was out of order.Toilet flush was not working properly.Money was paid in advance to travel agency but on day 2 hotel manager of SK Palm informed me rupees 2000 was not paid yet.The package i selected for ooty was gold package and executive room.But the room provided on day 1 looked like a cheap room.The overall experience was bad and my rating is 1.
27 Oct 2017
Dear Mr Dhar ,
We are happy to receive your review .
We would like to clarify few points for your and other's reference as follows .
1} When you reached ooty the room that you received was not the room which we have given you after you informed that to us immediately we spoke to the hotel and arranged for the next best room available on the next day for you and we didn't charge any up-gradation
for the same .
2} Regarding Rs 2000 which the hotel asked from you that was to be paid by cash to the hotel by our driver which he did therefore it was not your concern or responsibility to anything from your own pocket .
3} During the trip on day two you got a call from our reservation department which was done to check whether everything was fine for you or not and your replied everything was going well & rooms was also upgraded.
4} You have also completed one Pondicherry tour with us on 11 Oct 2017 against which you review was excellent which you gave to us over the phone we requested you to post a review for that trip also which you have not done .for both the trip we gave our one of the best driver so that you can get smooth travel experience as your were travelling with your parents and our driver was very much cooperative with you as when ever you need it his service whether its early morning or late evening he was there for you .
After all the above mentioned point still we thank you for choosing iplanmyself as your travel partner however a humble request to you kindly mention good and pleasant
experiences as well which you enjoyed with us through out the tour .
Thanks again please stay in touch with us for future trips domestic or international .
Best Regards
Iplanmyself
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