1. Sissu was never offered in our tour, in fact all of you said no chance of snow in Manali. Thanks to the driver we got there with extra cost. If you had told we can see snow money was never the issue. If we knew this we would have cancelled Shimla as we always had snow as priority. Even your agent knows this.
2. About the car,i told you i want to upgrade with extra cost but that you did not do. In fact basic coming was not there. And most innovas have fromt and rear cooling. While booking no one told us no rear cooling, only on last day when i asked it was told, that too when i told to upgrade it was not done.
3. About hotels, we paid extra for hotels.. Please check your base quote it was 50,000 we upgraded most things and quote was 79,000.
At least admit the gaps insted of blaming customer that too about cost. I have all the invoices. In fact we only asked upgrade in Shimla and Manali for more expensive hotels.