Kelly Tours And Travels

Kelly Tours And Travels

Travel Agency in Gangtok, India

Joined Tripcrafters in Sep 2016
37 trips booked using Tripcrafters

Currently Active

About Kelly Tours And Travels

Kelly Tours and Travels is a locally-run company that specialises in custom-made and tailor-made itineraries. We have the inside lead on the best authentic home stays run by the indigenous people of Sikkim and North Bengal. From cultural tours that showcase rich, vibrant diverse heritages to personalised honeymoon packages and tours that stray off the beaten track, we do it all. We believe in giving authentic experiences that the discerning traveller can treasure for a lifetime. We create memories not just holidays.

Address

Wangdi Khangsar, Tibet road, Gangtok, 737101, India

Destinations Covered by Kelly Tours And Travels

Meghalaya, Sikkim, Uttarakhand, West Bengal

Services Offered by Kelly Tours And Travels

Flights, Hotels, Car Rental, Bus/Train, Sightseeing Tour

Rating Distribution for Kelly Tours And Travels

5 stars
18 ratings
4 stars
6 ratings
3 stars
2 ratings
2 stars
1 ratings
1 stars
7 ratings

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TripCrafters Reviews for Kelly Tours And Travels

Pathetic

Subhash Saini - India

Trip For:

Rated 1/5 on Oct 2021

They will talk sweet and luscious at first and when you fix a tour, they will give you all the standard services (shoddy hotel, bad room quality, bad food, bad taxi) for standard money.
Even after the payment mode is already fixed, we will make your tour toxic by asking for money in advance as soon as the tour starts.


Brilliant arrangements for Sikkim Darjeeling

Prachi Chatim - India

Trip For:

Rated 5/5 on Jan 2020

I am very thanky to Sonu arranged a brilliant trip for us. And Joy who helped us in Sikkim. We thoroughly enjoyed every hotel we stayed in was amazing. Our all drivers were great and safe drivers.. it was brilliant and m thankful to Sonu for arranging the trip for wonderful and making our trip a success


Sikkim Tour

Bhuvaneshwari - Chennai India

Trip For: Darjeeling, Gangtok

Rated 5/5 on Jan 2020

We travelled 8 adults to sikkim on 25th Dec 2019 thru Tatreng tours and travels.. They have arranged everything in a planned manner.. All hotels are awesome and had a great hospitality.. special thanks to Yak and yeti gangtok hotel owners and other hotels also good in lachen klifton crown and lachung Deezong hotel and Raj Darbar in siliguri ... All cab drivers are also too gud and overall arrangement by Sangey and sonu from travels are awesome.. keep it up guys.. we all had a gud time and remarkable unforgettable experience..

Kelly Tours And Travels replied:

15 Jan 2020

Thank you Bhawana Ma'am for taking out time to write a review for us . To give our guests their hard earned moneys worth as always been our main objective :)

Best wishes ,
Team Tatreng


Excellent service

Manish - Mumbai India

Trip For: Darjeeling, Gangtok

Rated 3/5 on Dec 2019

Leave some incidents overall tour was excellent. In gangtok hotel yak and yeti services is very very good and hotel staff is also very good and familiar and delhi head sonu sing is also very helpful beware of jain group of hotels specially in pelling very bad service and staff behavior is very bad included manager but thanks sonu sing for solve my problem in pelling and gangtok tour manager mr Sangey is also very good and cool person
Thank you

Kelly Tours And Travels replied:

28 Dec 2019

Thank you for taking out time to write the review Manish Sir ..
Wishing you and your family a very happy 2020 ...

Best regards,
Team Tatreng


Consultant Air Asia.

Rakesh Sood - Mumbai India

Trip For: Sikkim

Rated 5/5 on Jun 2019

Excellent friendly drivers.
Excellent car.
Hotels and food cod have been better.

Kelly Tours And Travels replied:

27 Jun 2019

Thank you for taking out time for a review sir ....

Best regards,

Team Kelly


Sikkim Tour

Rajeev Kapur - India

Trip For:

Rated 4/5 on May 2019

Dear Dolma,
Thank you for arranging a good trip for us in Sikkim. All of us enjoyed it a lot. Sikkim is a beautiful state and the people are wonderful. They are friendly and seemed to be a very happy lot.
Pelling was probably the best stay for us. The staff at 108 was good and eager to serve and looked after us very well.
Lachung hotel rooms were excellent with a great view of snow topped mountains, however, food was poor.For that I would not recommend that hotel.
Our driver, Kalyan, is a safe and quiet one. Drives very well which made us feel comfortable. I would not say that for Nandu Roy. But, Nandu was more communicative and shared a lot of information about places enroute.
Regretfully we couid not you meet in person.
Once again I thank you and will recommend Kelly to my friends.
Regards.
Rajeev

Kelly Tours And Travels replied:

24 May 2019

Thank you for the review sir ....hope you give us a chance to serve you and your family in future too .

Best Regards,

Team Kelly


Amazing trip !

Padma Vathi - India

Trip For:

Rated 5/5 on May 2019

Dolma did a very good job. Everything was perfect.she was detail orientated and briefed us well before our trip and there was no need to follow up on anything. It was a wonderful and memorable vacation for us.

Kelly Tours And Travels replied:

10 May 2019

Thank you Padma Ma'am
As I always tell my team and my guests "it needs to hands to clap" co operation and understanding from both , the service provider and the guests makes a trip memorable !!!

Best regards,
Team Kelly


Wonderful Sikkim Trip arranged by Kelly Tours !!!

Vivek Anandan - India

Trip For:

Rated 5/5 on May 2019

We visited Sikkim and Darjeeling tour. Kelly made this trip a awesome one. Dolma was very kind and helpful. Tour coordinator Tom well organized this trip. Drivers are experienced. Pelling Cottage owner Pem is a gem of a person. He was so kind, understood our needs and provided required support. Food was homely and delicious. Except minor issues and Lachung hotel cleanliness, everything was fine. Definitely will recommend my friends. Keep it up, well done !!!

Kelly Tours And Travels replied:

06 May 2019

Thank you for your review & encouraging words for me and my team Anandan Sir ...

Best regards,

Team Kelly


Sikkim tour

Shanmuga Priya Gowda - India

Trip For:

Rated 1/5 on Apr 2019

Very bad experience., not worth the money. Dolma is very keen on money .. no body picks calls after putting us in bad rooms.It would have been decent and nice if we had booked rooms online ,as in Sikkim rooms are available for even 2000 .. which is very nice . Dolma has collected lump sum and put us in a third rated hotels where there were no reception people in the hotel ., we had to wake up the cooking people and the rooms were horrible.we had to rebook the rooms there and they had no courtesy to return back our money. Kindly don’t book through these people . Online OYO app based rooms are far better and your tour will be memorable instead of fighting with these ..Dolma and Tom

Kelly Tours And Travels replied:

29 Apr 2019

Hello Doctor Priya, Glad you reached home safely ...If we are giving you services , then of course we will be 'keen ' on money , as we need to make further payments to Hotels and transports ... all the agents if I am not wrong , takes a 100% payments before the commencement of trips , which of course which was not done in your case , because you are an educated person ..as your mother had esclaimed when I came to meet you at the hotel as a 'top gynaecologists ' ...and in the day and age where all the informations are there in the 'click of the button' one can find informations about the same ...well your reason for not checking the hotels which I had MENTIONED in my mail was that "I was busy"!!! Well thats your holiday ma'am , not mine , a little bit of homework is always beneficial for both the parties ....you cannot be in the tour and then start checking other hotels..Your friend Mr. Sharan was a gentleman, he understood the situation and started communicating with my team himself , and after that the tour went very well ...he has sent me a thank you message on watts app from the airport while leaving ...theres no option to put the same here , otherwise I would have posted...



Lastly thank you for visiting Sikkim ,

With best regards,

Team Kelly


Most Horrible Experience Ever!

Usha Hegde - India

Trip For:

Rated 1/5 on Apr 2019

Though the place was amazing the travel experience with this agency made us to remember Sikkim forever...!! bcz of our no mistake. We travelled with this agency and rented a vehicle from 31st October 2018 to 05th November 2018. The first 5 days travel was good and driver was also decent and well behaved. Whereas they are very poor in maintaining time. Like any other travel agency, they had also taken our itinerary and travel details like arrival and departure flight details much before our journey. Whereas the driver was very poor in maintaining his timing to reach airport on our way back. He was supposed to reach our hotel by 8 am to pick up for our 3.20 pm flight (since travel time to airport takes around 4 to 5 hrs max, considering all type of medium to heavy traffic). Whereas the driver reached our hotel at 9.00 am after we are calling him for 8-9 times. We even called our tour manager Mr. Tom & Ms. Dolma. Whereas they were also keep telling that driver will come soon. And also after the late arrival of driver he was roaming within the city and his parking area for their own work and on the way back he went to take permit for his next trip and almost 35-40 mins he made us to wait on the way even after our constant reminder about our flight timing.

Even once we reached Jalpaigudi the driver was very scared to over take other vehicles and he was looking like poor driver in city limit (though he was managed to drive in hill stations lachen and lachung ). Finally he dropped us at 2.50 pm for 3.20 pm flight (Obviously we had missed our flight because 40 mins before the departure the gates closes). And when we asked the driver to contact their office and reimburse us for their mistake in delayed approach and their personal works, the concerned manager Mr. Tom & Ms. Dolma both were telling us to stay in Bagdhogra for that night ( no one can affords this since all will have their official leave plans already). And obviously even for next day the flight tickets were very high. So we were forced to spend Rs.17000/- per couple i.e., Rs.34,000/- for four people, for one way from Bagdhogra to Bangalore ( the cost of our flight for one way costed us more than the total amount of Rs.25K pad for 5 days travel).

The mangers are very poor in customer service. They are not even courteous to give some solution (when it is purely the mistake of their own driver). More over they had promised us that they will be giving some other driver on that day (who had picked us from Airport). But they sent this driver and made our trip to SIKKIM an horrible experience.
So we suggest people to take care of your journey timings (Especially when you are travelling in Flight or train) before going with this agency. Very worst agency to avail service.

Kelly Tours And Travels replied:

03 Apr 2019

Dear Madam Hegde,

Thank you for the review , in all the years of operations we have never let our guests miss their flight/ train ... but in that 99% , unfortunately you were that 1% ...what can we say then offer you our sincere apologies .

Best regards,

Team Kelly


The Best Trip

Samrudh Chanda - India

Trip For:

Rated 5/5 on Jan 2019

First of all Thank you for the wounder arrangements made by you.
Most helpful team ever met with.
I wish to tell something more than Excellent
All the best. 5/5
The best trip arranged by Dolma and Team,

Kelly Tours And Travels replied:

03 Apr 2019

Thank you Mr. Sunny for being so lovely as guests ...it always needs to hands to clap :)
Thank you for trusting us with another group led by Mr Firoz ...
Thank you for keeping the trust on us since and giving us ample amount of business ...

Best regards,

Team Kelly


Awsome experience with nice staff

Praveen Kumar - New Delhi India

Trip For:

Rated 4/5 on Dec 2018

I become a fan of Mrs Dolma Wangdi,who designed our trip plan.she arranged things beyond package limit at odd times as well.Vehicles were readily available as they own the vehicles.All cars were neat and clean, also all drivers were well mannered and language was not a problem.

Kelly Tours And Travels replied:

03 Apr 2019

Thank you Praveen sir for the review ...sorry a bit late in replying though ...
Thank you for letting us serve you .

Best regards,

Team Kelly


Nice Trip to Gangtok and Pelling

Sathya Narayanan - India

Trip For:

Rated 4/5 on Sep 2018

Our 6 day trip to Gangtok and Pelling was wonderful, thanks to Dolma and Tom's excellent service and also having a great driver like Chandra. We had originally booked for North Sikkim, but due to landslides we were unable to go there. Thankfully, Dolma immediately changed and rearranged our trip to Pelling for 2 days. The driver was very skillful in driving through the roads that was full of landslides and he was very helpful in helping us with more sight seeing places and very patient in heeding and suggesting the itineary.The accomodation was good, however it could have been better still.

I would recommend anyone to book a Sikkim trip with Kelly Tours without any doubt

Kelly Tours And Travels replied:

03 Apr 2019

Thank you Sathya Sir for the review and giving your reference to more people ...yes, they have come back to us , and told us that you referred them to us :)

Best regards,

Team Kelly


Amazing Sikkim tour with excellent road trip by Kelly

Pradnya Churi - India

Trip For:

Rated 5/5 on May 2018

Our 10 day trip to Sikkim in May 2018 was absolutely hassle free due to the excellent vehicle service provided by Dolma and Tom.
While booking with them I was little worried, as in Sikkim all the vehicles are on point-to-point basis, so you don't get a dedicated one.
But they managed the vehicle and driver changes so well that we didn't have to bother a bit.
All vehicles (Innova) were in good condition, the drivers were excellent, and reported on time.
We covered the major part of Sikkim with Umang. I must say, his driving expertise and humble attitude made us very comfortable.
Dolma also maintained personal connect throughout our stay, which is appreciable.
I would recommend everyone to go with Kelly Tours without any doubt in mind.

Kelly Tours And Travels replied:

03 Apr 2019

Pradnya ma'am , I know this is coming late ...but thank you for being so kind of your appreciation for me and my team .
We have got more guests thanks to your recommendation :)

Best regards,

Team Kelly


Gangtok, Lachung & pelling

Sanjeev Sen - India

Trip For: Darjeeling, Gangtok

Rated 5/5 on Sep 2017

My trip was fantastic. This wa a Trip for my friends & family.

The weather was awesome . heartily thanks to Kelly Tours and travels

Especially thanks to Umang (Driver) he is very supported. and also thanks to Tom for regular feedback of trips. We wished to visit nathula pass & flowers valley but due to some unavoidable conditions we couldn't go,but it's OK,may be next time we will cover it.

Kelly Tours And Travels replied:

18 Sep 2017

Thank you so much for taking time out to review us ....
Glad you liked our hospitality ....and looking ahead for more trips like yours for you family & friends in future ...with warm regards, Team Kelly !!!!


Lovely Sikkim tour with the family

Rajnikant - Mumbai India

Trip For: Sikkim

Rated 5/5 on Jul 2017

I would like to put forward my hearty thanks for making our family trip Memorable. I would like to mention and appreciate your customer service and personal care of your client to make the Tour more comfortable and easy turns to Joy full Trip. Thanks to maintain the trust of my family members and relatives on me as i have decided to visit resulting to which they all have come with no complaints. The best part is Kelly staffs are very good, caring in nature whether Driver or Office that made Tour safe & comfortable. Thanks
If in future i plan or suggest anybody to visit Sikkim I will surely suggest only one "Kelly Holidays Tours And Travels"...Thanks a Lot for every thing.
Special & Hearty Thanks to "Dolma Ma'am" and his team

Kelly Tours And Travels replied:

01 Sep 2017

Sir, Thank you so much for your appreciation ...hope to host you and your family & friends in future - warm regards, Team Kelly !!!


Most Horrible Experience Ever!

Monty Bhagia - India

Trip For: Darjeeling, Gangtok, Pelling

Rated 1/5 on Jun 2017

Most pathetic experience ever. Kelly Holidays are the worst tour operators ever seen. We were on a family trip for Darjeeling and Sikkim, but these people ensured that we donot enjoy!
Firstly, they sent the worst driver ever ...Mr. Umang, who has no sense of driving, who drinks and drives on such risky roads and when we ask him to stop for tea, meals, etc he doesn't stop giving n number of excuses without caring for the tourist needs. He would only care to stop where he gets his commission and would care only to reach the destination.
Secondly, the hotels booked by these people were not even eligible to be called hotels, specially in Lachung and Darjeeling. Such pathetic rooms with mice and cockroaches and clumsy rooms.
Thirdly, these people donot pay for the hotel bookings in advance and everytime while check out, the hotel used to ask for money and then we used to coordinate with Mrs. Dolma and Mr. Tom and then after lot of conversations with the hotel they finally allow us to check out after wasting so much of time.
Fourthly, they have no coordination amongst themselves, so what we ask Mrs. Dolma, is not communicated to the driver and vice versa. Mr. Tom only knows to talk politely, but with negligible management. Driver Umang and Mrs. Dolma sometimes lose the politeness also.
Fifth, we wanted to visit Nathula pass in Gangtok and we were promised by these people, but on the previous night hey inform us that they couldnot arrange the passes. When we tried from our end, it was done easily. So, we understood that they didn't have the intention to make us visit Nathula pass because they could save some money.
Finally, while returning we had our train from Jalpaigudi road, but we were dropped or rather thrown at New Jalpaigudi road which is 30 kms before Jalpaigudi road, just because the Driver Umang was reluctant and Mrs. Dolma supported him by saying that all tourist book from New Jalpaigudi only, so they will drop at NewJalpaidgudi only and not Jalpaigudi road.
I advise the readers to not to make mistake of booking throgh Kelly holidays or else your holidays will be a nightmare.

Kelly Tours And Travels replied:

08 Jun 2017

Dear Mr. Monty Bhagia ,The Great (as your saved number identifies you as )

Thank you for your review sir ...since you have given us a review , we would like to clarify point wise...as there is always a 'two side of the story" ...and everyone is entitled to their to put their side of the story as well ....

Point 1 : You requested me to make your journey through 'Mirik " on the day of arrival although your itinerary was already approved and a price was fixed ...but since our Innova could not reach you because of road blockage , we gave you a "luxury" option of xylo with 'Mirk as complimentary ".Although you volunteered to pay , i refused as a goodwill gesture .There too you had a problem with the driver because "your tea was not served as per your taste" .
Umang, as you can see from our reviews is a very good and a safe driver .So i do NOT need to say anything more .Drivers are human beings sir, and they are driving on a strenuous roads therefore they need replenish themselves in order to drive on those roads, we do not call that 'commission seeking " , we have to allow them that break as fellow human beings . We at Kelly take everyone as a 'Team member " even if he is a driver .So we believe in not treating them as robots but as humans .
Second point : We had given you the hotels names before closing the deal .We expect you to read the reviews and decide for yourself .Even if such was the case , we are hearing it here , you did not utter a word there against the hotels .Please read our reviews , we have always given the hotels where the guests have given us a good feedback .If you had read my 'policies' that i had sent you , than its clearly mentioned that Lachung, is a far flung place so you can only get basic amenities , if you found cockroaches than i would say that you did not utter a word for me to take up with the hotel immediately at that point of time .
Point 3: We did not get a single call like the way you are mentioning from the hotels upon check out . And The last hotel 'Tateng Retreat " you stayed in is my own so there is no way there are going to call their own owner up for payments !!!!
Point 4 : As for us loosing our patience all i can say is 'it needs two hands to clap"!!
Point 5 : Everyone knows that "Nathula is always on lottery basis " but we offered to interchange the date but you said that you have the source and you will do it . We have REFUNDED Rs.4000/- to you, so your allegation of us saving the money , i am sorry is baseless .
Point 6 : We have our airport as bagdonga (IXB) and railway head as New Jalpaiguri (NJP) besides that if you want us to drop in some naxalite infested areas saying its a 'Jalpaiguri Road " , i am really sorry because its clearly mentioned in our itinerary that drop will be New Jalpaiguri Station as (NJP) , we will not put our vehicle and our drivers at some risk by going to some unknown place just because the name is similar ...most importantly naxalite , maybe filled with goons !!! Sir an advise , next time you book your tickets pls check the rail wayhead/ Airport properly :)

Hope i am able to give you proper clarifications point wise too

With best regards,

Team Kelly


Awesome

Bhupendra Pandey - Ambikapur India

Trip For: Darjeeling, Gangtok

Rated 5/5 on Jun 2017

Hi Kelly,

First of all i would like to put forward my hearty thanks for making our family trip interesting and grand success. I would like to mention and appreciate your customer service and personal care of your client to make the Tour more comfortable and easy turns to Joy full Trip. Thanks to maintain the trust of my family members and relatives on me as i have decided to visit resulting to which they all have come with no complaints. The best part is Kelly staffs are very good, caring in nature whether Driver or Office that made Tour safe & comfortable. Thanks and best wishes to Mgr.Mr.Tom & our Driver & Guide Mr.Chandra Tamang.
At last but not the least i wanted to share your wordings when i contacted first which i remember " Let the Kelly should plan your Tour & Your will never forget for the Life time" that was really a gentle promise and you maintained. If in future i plan or suggest anybody to visit Sikkim I will surely suggest only one "Kelly Holidays Tours And Travels"...Thanks a Lot for every thing.
Special & Hearty Thanks to "Yangchen Dolma Ma'am"

Kelly Tours And Travels replied:

02 Jun 2017

On behalf of Team Kelly i would like to thank you for your kind words of encouragement ...its guests like you who gives us the impetus to perform better and give our best shot in each trip ...with best regards , Team Kelly !!!


Kallapalligovindarao

Kallapalligovindarao - Hyderabad India

Trip For: Darjeeling, Sikkim

Rated 5/5 on May 2017

Please don't misguide tourist's but this trip very enjoyable

Kelly Tours And Travels replied:

15 Jun 2017

Thank you for the review sir ....hope the misguidance you have stated here is the 'Mis communication ' regarding your children's age ...13 year old by any means is not considered as a child by the hotels , they are very strict with the child policy Other than that glitch we can easily say that your tour was smooth sailing and in your words 'enjoyable' ....with warm regards, Team Kelly !!!


Sikkim Tour

Kamal Tapadia - New Delhi India

Trip For: Sikkim

Rated 5/5 on May 2017

The Staff is very cooperative and takes care at each point.

Kelly Tours And Travels replied:

24 May 2017

Thank you sir ...hope to serve you in future too ...warm regards, Team Kelly !!!

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